Customer Ratings & Reviews
- Model:
- NX60A6111SS
- SKU:
- 12374454
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. The Smart things app works perfectly
I would recommend this to a friendFailed in 7 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used for 7 months, now has an error message that won’t allow the oven to function. Shame that the quality control is so poor.
No, I would not recommend this to a friendWorked for 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great and i trust samsung but the electric features stopped working last month I don’t have an oven anymore, just a regular stove, don’t buy it….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MORR15,
Thank you for reaching out and sharing your feedback about your Samsung gas range. I understand you're having issues with your range as the electric features stopped working last month and the oven does not work anymore. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001952/ if your Samsung range, oven, or cooktop will not turn on or stay on.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001944/ for Samsung electric and induction cooktop temperature issues.
I also recommend you check this link https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA for the warranty information of your product.
You can also check this link https://downloadcenter.samsung.com/content/UM/202105/20210525183514466/NX60A6111SS_AA_DG68-01341A-02_EN-MES-CFR_210511.pdf for the user's manual. Just go to pages 39-44 for the troubleshooting guides.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=gas+range&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung gas range.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144369907.
-Noraina
Oven gives a terrible gas smell after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this for 6 months. Oven started to give a terrible gas smell. I need to contact warranty and see what can be done now :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Consumer2022,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having a gas-like smell. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
The gas smell from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01001945/
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144492885
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung - 6.0 cu. ft.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged, I only used the oven twice. No good no good code fc2 no good no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a range displaying an error code can be frustrating, Carmen. We're here to help.
Here is the user manual link for your model. You may refer to page 44 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146735660) to help our team pull up your information when you message us.
Thank you.
-Angelica
Broken out of the box.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this product. Out of the box…burners don’t light. Has a “communication error” and the buttons don’t work. Maybe it’s just a bad one but it’s incredibly inconvenient.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mattscott! We appreciate you taking the time to leave your feedback. We are sorry to hear that your unit is not working out of the box. Please know that we value you as a customer and would like a chance to rectify the concern. Please reach out to us via any of the following using ticket number: 1143964789
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Samsung Gas Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven stopped working on 12/23, was installed on 12/3. Oven was only used a couple of times, household of 1-91-year-old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your range working as designed and would be just as frustrated. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. We would like to inquire further about your concern with your dishwasher. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144022695) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Waste of money.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Almost burned my house and get 0 support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mohammed,
Thank you for getting in touch with us. We would love to speak with you about the range and assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146557061 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Black stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality scratch easily the middle black heater get some stains and do not come off
No, I would not recommend this to a friendThe product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to clean, very complicated and the fire frame wasn’t enough
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardH, we want you to be joyful with how your appliance functions and looks. We'll be pleased to help!
Cleaning a gas range is generally more complex. Assembling and disassembling burners requires precision. Keep ignitors and gas orifices dry. Clean burner heads and caps in soapy water, and use scouring pads for tough stains. Remove clogs with a pin or needle. And, no matter what you're cleaning, ensure it's dry before reassembling or repositioning. We recommend checking the links below to learn more.
How to clean electric and gas ranges?:
https://www.youtube.com/watch?v=pCLkUo4ns6w
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
Seeing something strange happening on your gas stove, cooktop, or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. I have provided a link below to troubleshoot.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
You may also refer to pages 32-38 of the user manual for more information about maintaining the appliance and pages 39-40 for other solutions to correct the burner's performance.
https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145579632) to help our team pull up your information when you message us.
Thank you!
-Angelica
Used stove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a new stove and it didn’t work and when they replaced it it was used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Arellano,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the range not working. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144765383
Thank you for choosing Samsung. Have a great day.
-Trisha-
Never Buy!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This should have never been sold to us. They "technicians" left and never tested it. It had a gas leak!!!
No, I would not recommend this to a friendEasy to program.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove works great. Looks good to. Easy to clean and set up for baking on your phone.
I would recommend this to a friendTerrible delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are worse than HD. I hope you go out of business. You suck . No respect.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 month and it’s down had to call Samsung to come fix my range
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Based on the information provided, you are currently working towards a resolution with one of our Authorized Service Providers. We are very confident that the technician will be able to resolve this matter for you.
If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143730288) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range has been amazing. Had it over a year with no issues. Had a nice led display and buttons that function flawlessly. Did have some trouble with the knobs breaking off but they were easily replaced. So far 5stars will update if anything changes!
I would recommend this to a friendValué
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The smart thing app notification when you turn on the stove top but not when you turn it off. The oven works great I did hear some very faint small popping noise but they may have been my mind playing tricks on me.
I would recommend this to a friendI love the griddle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a huge fan of Samsung products so I am not surprised that I love this one too. This was super easy to set up, all you do is scan the QR code and the Smartthings app recognizes it. With the wifi connection you can set the oven temperature and timer, preheat the oven, turn the oven light on and off, you can see if the cooktop is on, and you can sync the oven clock to your phone so you never have to update it. The app also will send you personalized recipes and meal plans plus has a home care wizard to manage your range and maintenance of it. You can also use Alexa or Google home with this. You have to love technology! I love the 5 burners and the non stick griddle is really my favorite part. It's easy to cook eggs or a burger on it. The edge to edge grates also make it easy to slide pots around. The inside is very spacious, much larger than my last oven and you can fit a large roast or turkey and multiple other things at one time. I am very happy that this one has a storage drawer at the bottom, it makes it easy to store my cookie sheets and pizza pan.
I would recommend this to a friendBest Stove&oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung stove oven, and I couldn't be happier! The sleek design complements my kitchen perfectly, while the advanced features make cooking a breeze. The even heat distribution ensures perfectly baked goods every time, and the intuitive controls are user-friendly. Cleanup is easy with the self-cleaning option. Highly recommend!
I would recommend this to a friendGreat until it's not.....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this stove for 1 year & 1 month and just got the C-F2 error code. The oven touch pad is now unresponsive and won't turn back on. So an $800 stove, has to have parts replaced after basically only a year? Wouldn't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to ensure that we provide a better cooking experience. We'll be glad to help with your Samsung range.
You can clear most information codes on a range with a reset. However, some error codes may require additional steps to solve the problem.
The below link is the user manual for your model. Turn the page 44 for reference: https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/
I also added this link/video for reference:
Samsung range or wall oven error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/
How to fix range and microwave problems: https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145288072), which will help our team pull up your information.
Have a great day.
Melardo