Customer Ratings & Reviews
- Model:
- NX60A6111SS
- SKU:
- 12374454
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Bestprice, easy purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Range was purchased for a rental. Best Buy made the purchase and delivery very simple. The sale price was very competitive
I would recommend this to a friendWhere's the wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do like my new stove ,but have learn how to use the wifi .
I would recommend this to a friendStove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great!! Would recommend to anyone looking for a stove.
I would recommend this to a friendMoney Well Spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove for my grandma for her birthday and she loves it. All the features are perfect!
I would recommend this to a friendAnother Poor Quality Item From Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worse purchases I've ever made in my life. Poor quality, knobs broke after 3mths, timer issues, burner issues ... countless issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Willy,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting step for the burner issue of your range, kindly choose the one that matches and kindly click the embedded words.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape
Here is a link for the troubleshooting step for the timer issue of your range; kindly click the dropdowns and kindly click the embedded words.
Set or clear the timer of your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00088062/
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147866246) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Baking queen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new purchase.. It was a great value for the price.
I would recommend this to a friendCocina nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the color and the material looks really good in My kitchen
I would recommend this to a friendSamsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new range but was disappointed there were no instructions how to turn the oven on. I have not had the button controls before and was confused.
I would recommend this to a friendI loved it till it error caused oven unusable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved the stove but sadly it got a C-F2 error after having it 1.5 years (and right before Thanksgiving cooking). Communication error between main circuit board and touchpad. Took a chance and replaced the touchpad (ribbon cable came with it) and still have the same error. If it is the main circuit board, it cost half the cost of what we paid for the stove. Oven is totally unusable. Will not buy another Samsung oven and don't won't buy another "Smart" oven. It's a gas stove so there is very little "Smart features" to use. Don't need fancy electronics on a stove, just something else to cause problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fitzann121,
We want to ensure that you have the best range possible. We want to speak with you directly to provide support and see what other options we can lay for your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146527013, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I recommend this stove to everyone excellent brand
I would recommend this to a friendPoor Quality - Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range works great for a couple of years but soon the knobs will start breaking off. You can buy a pack of them pretty cheaply so it’s not that big of a deal. But soon after the igniters will start to fail, repeatedly. Ugh. I would choose a different brand. Also, for the love of God, avoid Samsung refrigerators at all costs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Preparing meals requires a reliable range. Let's get the information you need to ensure the range operates properly.
The link below will help you identify why the igniter of the range is not working and how to address it. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Flame issues on Samsung gas cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/
You can check the availability of the replacement knobs and other parts of the range by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147478843) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
well done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.larger oven interior, excellent delivery and installation
I would recommend this to a friendBad customer relations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my stove/oven. The issue is that the factory authorized rep refused to fix my appliance. I had a rodent in my house to cut one wire. After spending an hour on the phone with a customer service rep that really didn’t speak that clear of English, they sent a factory authorized rep to my home to look at the stove. After refusing to fix it, I got back connected with customer service. It was a text and it took way over an hour for the people to refuse to sell me the part that’s needed for me to fix it. I went to about six different locations in Dallas, Texas, and could not find the part myself.. while it may appear, they have good customer service. Their whole point is to upsell you and to force you to buy a new one.! my advice to spend an extra 50 bucks and get a decent whirlpool.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your experience with the factory-authorized representative could have been better, SallyS. We want to speak with you directly to offer support and discuss options for fixing your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147814047, to help our team pull up your information when you message us.
Have a great day.
-John
Replacing a long time appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Our last gas stove last 26 years so making a change was an adjustment, but simplified by the newer technology.
I would recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible broken less than 3 years throwing code C-F2 barley ever used this until the past couple months now it doesn’t even work should last way longer than 3 years to begin with who can even afford all new appliances every couple years . I bought a matching dishwasher that just broke a couple months ago that was barely ever used .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your range plays an important role in preparing meals, Angel6206. Let's get the necessary information to ensure your stove provides satisfying results.
The link below will help you address the error code showing on the range. Learn more by checking the hyperlinks.
Samsung range or wall oven error:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance with the range and dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148478190) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Thanksgiving 2022 because the Samsung oven before it died right before Thanksgiving. Out of warranty of course. The new Samsung died again at Thanksgiving. It would not maintain the temperature and differed by 60+ degrees from the setting. Had service come out while still under warranty and this unpleasant man said there is nothing wrong with it. I even had photos of the temperature disparity. He just left. Warranty expired last week. Now my only alternative is to continually shut off the oven and reset the temperature to maintain the needed heat. Samsung is not what it used to be.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TheresaC,
I can't imagine how celebrating Thanksgiving would be without a working range. Let us take care of the range right away.
Here is a link to help you with the range. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146586795 to help our team pull up your information.
Have a great day.
^Aloe
Buyer Beware...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and 3 months, I recieved the C-F2 error code, which basically means the digital panel is no longer talking to the oven. I didn't buy the warranty and because of this Best Buy was not willing to work with me. The cost to fix the oven with Geek Squad was 80% of the cost of what I orginally paid for it. I'm disappointed in Best Buy's customer service. I bought a very old house within the last year and I can safely say, I won't be purchasing any further appliances from Best Buy in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of dealing with a range displaying an error code. Let us help.
Below is the user manual link for your model. See page 44 for the recommended actions when the unit shows a C-F2 error code.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146735506) to help our team pull up your information when you message us.
Thank you.
-Angelica
Buyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not buy this stove. I have had it exactly 1 year and 2 weeks and an error code has disabled the entire oven function. Looking online many people have experienced the same problem. If they need to replace the touch control panel it is expensive. Because I am 2 weeks past my warranty Samsung will do nothing. But they did tell me to have a nice day :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to deal with a range giving an error code, CathleenK. Let us help.
Below is a link containing the range error codes. Browse the guide and select your unit's error code to troubleshoot it.
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
You may also check page 44 of the user manual for other range error codes and suggested actions.
https://downloadcenter.samsung.com/content/UM/202401/20240112151431945/O_01._DG68-01341A-06_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146798434) to help our team pull up your information when you message us.
Thank you.
-Angelica
Griddle Won't Clean Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung range in January with a griddle. I used the griddle and cleaned it as per the manual. It would not clean up properly and so I complained to Samsung. They promised to send me a new griddle, but have not followed through on their promises despite numerous contacts. On the whole, the range works well, however, the griddle will not clean up and I will never use it again. But, most disappointing is the fact that in almost 7 months, they have not followed through on their promise to send me a replacement griddle, so the stove looks good and I can get rid of the griddle that will not clean up properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jack, I see you have some concerns with cleaning your Samsung Range cooktop and know how frustrating it can be to see your new unit dirty. I would like to assist in keeping your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00049945/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Error code immediately after plugging in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up everything and thought I was all set. Last step, I plugged the range in and received a C-F2 error code. Stove top worked but could not do anything else. Extremely disappointing to have a brand new product that is already defective within 30 seconds after plugging it in for the first time. Back to step one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brad,
Thank you for bringing this to our attention.
I understand how frustrating this experience is for you and we like to help you through this experience about Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi and Integrated Griddle - Stainless steel and the error code C-F2 to troubleshoot you can Press OFF/CLEAR, and then restart the oven. 2. If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power.
You can check the product link and turn to page 45 for error codes.
https://downloadcenter.samsung.com/content/UM/202105/20210525183514466/NX60A6111SS_AA_DG68-01341A-02_EN-MES-CFR_210511.pdf
I hope this link resolves your concern.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144242038
Thank you for choosing Samsung.
^Ross