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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 544 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large capacity, efficient operation, and ease of use of this washer. Many appreciate the quiet operation and the innovative FlexWash feature for handling smaller loads. However, some customers note the significant weight of the machine and have expressed concerns about the warranty length and installation experiences. A few also mentioned issues with the door mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 544 reviews
  • Rated 4 out of 5 stars

    Nice washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice washer, the small top load is actually really nice. Wasn't sure I even needed it but glad I have the option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front loads washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Una maravilla es delo mejor Lava precioso definitibamente lo recomiendo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the greatest thing ever, what a difference that I saw, by the way the clothes looked and smelled ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement of my older version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love love this is an upgraded version of my older washer machine and it’s actually touch screen. I got it for a bargain at Best Buy outlet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two is Better Than One!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far and it is DEFINITELY a bonus to have upper and lower drying capacity. I was and dry my delicates with larger loads simultaneously and it had been a game changer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Game Changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the dual unit feature. Very versatile. Quiet and versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart Dial Washer with FlexWash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet and has many settings with Wi-Fi capabilities. I only purchase Samsung products from Best Buy. Installers didn't make sure the washer was leveled.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sometimes it stops

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes it stops mid wash so have to restart it works fine after that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer at a great price. Only thing that would make this better is if there were pedestals built in rather than making us pay for them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product replaces the previous model which served us well for 7 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great jobs guys!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys did an awesome the second time around! It was perfect and they did an amazing job! I was very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product, Love the idea of having two independent units in one package. Has a lot of different pre programs and is programable as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many features and I’m still learning new features as I go. Love AI and presets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity with small top washer for delicate clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best washing machine I would buy it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever!!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer especially with the top part. I use it for the baby clothes and its such a game changer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has setting for every load you want to wash. Love the steam wash feature. Help with tough stains in whites and colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is awesome. The purchase and pickup was easy and the guys at the warehouse loaded professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Cool!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The dual washers work great when you have a regular load and a super small load that need to be washed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We had no choice but to get the newer version of t

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason why I'm giving this washer 3 stars is that the previous version had multiple issues, and it got to a point where Best Buy ended up exchanging the older washer for a new washer. The previous version was discontinued, and we had no choice but to get the more recent version. Now, this washer is pretty much identical to the older version except for the front panel. Besides that, I really don’t n any other differences. I just hope that this newer doesn’t have any issues like the previous model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Max2, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143956747) and it will help our team pull up your information. Thank you for being a loyal Samsung customer. ^Lena Samsung