Customer Ratings & Reviews
- Model:
- WV60A9900AV/A5
- SKU:
- 6470425
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the large capacity, efficient operation, and ease of use of this washer. Many appreciate the quiet operation and the innovative FlexWash feature for handling smaller loads. However, some customers note the significant weight of the machine and have expressed concerns about the warranty length and installation experiences. A few also mentioned issues with the door mechanism.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and worked great for five days and then stopped working, currently waiting on a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Benf,
Thank you for taking the time to leave a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Great, I love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan to put in a second floor, it will be a big challenge, besides that I really liked it
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for loving the product despite the challenge of putting it on your second floor. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
Melardo
- Cons mentioned:Warranty
Don’t buy this crap.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is the worse brand ever. This washer broke after 15 months of light use. They have only 1 year warranty. Is the worse purchase I’ve ever made in my entire life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We would love to discuss your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146000190) to help our team pull up your information.
Have a great day.
^Camille
DONT BUY
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE DONT BUY THESE PRODUCT My Samsung Flex Wash 6.0 washer won't spin up to full speed and gives an error code Ub for unbalanced even if there is nothing in the drum. It will spin slowly then stop and spin opposite direction then do it again for several minutes then it stops and thinks it's unbalanced.
No, I would not recommend this to a friend- Cons mentioned:Weight
Bad deal
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a bad deal. This washer is super heavy. Half of the features dont work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about the washer's efficiency. Let's help you with this, Maxx.
I have shared the manual so you can learn more about the washer's operations and how it works. Kindly read pages 41-58.
User manual:
https://downloadcenter.samsung.com/content/UM/202309/20230918144609532/DC68-04316A-04_IB_FLEX_WV9900A-MD_SImpleUX_EN_CFR_MES_230918.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147495730, to help our team pull up your information.
Have a great day!
^Chrystel
Start botton doesnt work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this may 2022.. now the start button on the bottom washer doesnt work.. i called samsung and they did not help me at all.. i cant even use my washer after just 2 years??? I should of listened to everyone who said not to buy samsung appliance.. fridge issues.. washer issues.. how long until my electric stoves stop working..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Damian M,
We know the importance of every button on our appliances. We are here to help.
Please see the link below for the steps if the washer button doesn't work. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146878799, which will help our team pull up your information.
^Rainly
Ehhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The detergent dispenser comes out without enough water and stains my clothes. I love the anti slam door on the top but wish it had it on the bottom. Wouldn’t recommend if it’s not in higher ground. Back breaker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be for your washing machine not to meet our expectations. I want to help fix this dilemma. I have attached a link to a troubleshooting guide that may help with the concern of your washing machine not filling with enough water (https://bit.ly/3mwOPA5). If his doesn't fix the issue or you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011408) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For how much it cost the washer, I expected more quality. I bought it over a month ago and the washer is acting funny. It will pause while is washing and I will have hard time to start it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we completely understand how important it is to have your washing machine performing as it was designed. We would like to get this resolved as best as we can. Here is a link to a troubleshooting guide that may help with your concern on your appliance (https://bit.ly/3fiGKL2). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064616) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Terrible new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible brand new washer. And now im fighting between samsung and best buy because no one wants to admit fault . Insane i even got geek squad for 3 years for nothing . Skip best buy and skip samsung washers all together .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to assist you anytime. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to better assist you. They are available 24 hours a day. They can answer your question or transfer you to your local store to provide details on what is happening with your washer so we can discuss options for how to assist you.
Have a great day.
-John
Nothing but regret! Worst purchase experience ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, horrible experience. broke down within 3 months. between samsung and bestbuy, the warranty repair has not happened. samsung says installer need to move it off the drip pan. bestbuy calls routed offshore where I cannot understand their accent and they can't understand me. Worst purchase experience ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment with your overall experience is valid. Allow us to extend our assistance, MichaelM.
We would love to speak to you directly to discuss this further and better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146928930, to help our team pull up your information.
Have a great day!
^Chrystel
Unable to use top washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke on top washer two months ago and I have not been able to get support with a service plan on this washer. I keep being told I will get a call to schedule a in-home repair and no one calls back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand what you're going through when setting up a service request for your washer, Andres. We want to speak to you directly to assist you in this process.
Please feel free to get back to us via the following options so we can inquire for details and create a service ticket:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147030592, to help our team pull up your information when you message us.
Have a great day.
-John
Best washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love this washer. Love the top load for delicates and baby clothes. So many diff cycles to choose from.
I would recommend this to a friendNot a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my second one of these washing machines and unfortunately it didn’t work after one use. It was returned and I got a different washing machine that has been fantastic thanks to the help of a Best Buy associate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you.
-Angelica
NOT KEEPING YOUR obligation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so much trouble with your service. I'm no longer interested in your tech support program. I was on the phone at least 8 times and nobody could seem to get what I needed. I was without a washing machine for over a month, waiting for my new washing machine. So believe you owe me some money to help pay for my new one. It was only 5 years old. I'm very upset. I order it from Samsung and had it within a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello firestick,
We appreciate your review of your overall experience with your Samsung washing machine and technical support, and we'll be glad to look into this for you.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaked after five months of use. I spent money on a brand new product but got a poor quality product. The repair was very slow and the parts that were soaked by water were not checked after the leak. Is the 4.6 a real review?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand your frustration regarding the issues you've experienced with your Samsung microwave. It's disheartening to hear that the product didn't meet your expectations and that the repair process was not as swift as anticipated. Rest assured, your feedback is crucial to us, and we take it seriously in our continuous efforts to improve our products and services.
To resolve issues with your washer, please follow the link, hyperlinks, and watch the instructional video. If the problem persists after completing the recommended steps, click on "NO, I NEED MORE HELP" for further assistance.
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance for the follow up on the repair, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147097793) to help our team gather your information.
Have a great day.
^Charles
Leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking water out the bottom of the unit while running a load.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nate,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it leaks water while running a load. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000977/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144539977.
-Noraina
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They brought the washer it’s not running correctly went back to the store to see if they would allow greek Squad to come out and install it correctly of course they allow another third party to come out who still didn’t know how it work it now I’m waiting on a new washer to replace the one that is not working properly
I would recommend this to a friendBreaks constantly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these now and they both broke within months of using them. This is a poorly manufactured washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bjoern, we understand how you feel regarding your washer. We want to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146674394) to help our team pull up your information.
Have a great day.
^Camille
a real fraud, it doesn't wash well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a real fraud, it doesn't wash well, the top for small items doesn't wash well
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the importance of having a functional washer to clean dirty clothes easily, BerthaL. Let's get this taken care of.
Please check the resources below to address your washers that don't wash well. Click the link and hyperlinks for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147024977, to help our team pull up your information when you message us.
Have a great day.
-John
It didn’t work properly as stated
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad System it wasn’t a good product at all the style beautifully made but the system sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GloriaCobbs,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John