Customer Ratings & Reviews
- Model:
- WV60A9900AV/A5
- SKU:
- 6470425
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the large capacity, efficient operation, and ease of use of this washer. Many appreciate the quiet operation and the innovative FlexWash feature for handling smaller loads. However, some customers note the significant weight of the machine and have expressed concerns about the warranty length and installation experiences. A few also mentioned issues with the door mechanism.
This summary was generated by AI based on customer reviews.
lasted a year and a half and then died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung washer from best buy. Had their installer put it in my home and I loved it for about a year and a half. Then it stopped spinning properly and of course I did not buy an extended warranty. My recommendation, if you buy this product, buy the extended warranty. the cost of the repair visit can cost you 75 to 200 just to diagnose the machine. And since I need to replace the tub assembly the diagnoses plus the labor will put me close to the price of buying a new one. And to rub salt into the wound even the repairman told me it was junk product and go buy a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CSmith,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your washer isn't working as it should be. We understand that washers are essential in our day-to day chores.
Please click on the link below to resolve your issues with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Your washer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WV60A9900AV/A5
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144237857
Leo
Don't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, after 4 years you will have trouble. This machine is beautiful, but the digital part of it will broken soon. My machine broke after 4 years, it started making a noise with the spin cycle, the whole spin basket needs to be replaced, samsung just said it is out of warranty. They just don't back up their product. But something cheaper that last longer and it not going to affect your budget if needs replacement. I would recommend a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rivg,
Thank you for leaving us a review of your overall experience with the performance of your Samsung washer. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Damaged washer and dryer before delivery.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased open box washer and dryer set which was in perfect visible condition in the store. After about three weeks they were finally delivered but were damaged and we refused the delivery. Unsatisfactory interaction with customer service and took a while to get charges removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing if this washer failed to meet your expectations. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store should you have any other concerns.
Have a great day.
-John
Two tries both bad..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery, worked for 3 days and then broke down. Had a repair team come out and it was a motor issue. Had a replacement sent out, and that one was defective on delivery. The install and repair teams were both professional, and very nice however.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you sharing your experience with the washer, Jack.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly