Customer Ratings & Reviews
- Model:
- WV60M9900AW
- SKU:
- 5712427
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the large capacity, cleaning performance, quiet operation, and ease of use of this washer. Many appreciate the numerous features and the convenient FlexWash system for smaller loads. However, some customers have reported issues with reliability and the price point. Concerns have also been raised regarding the door design and its limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine broke in one year and three month and the manufacture warranty is only for a one year. For that price it is not worth it. You can buy cheaper and does the same job.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ernesta! We are sorry to hear that your washer is broken. At your earliest convenience, please reach out to us to see what assistance can be provided. We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143828722
Thank you for choosing Samsung.^Nic
Samsung Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew when i saw all the buttons to get the bestbuy warranty and im glad i did. I was using the top washer and water just started flowing out the back like a garden hose. I couldn't even turn it off had to unplug it. Bestbuy has been out to fix it twice now. The top only didn't work now the bottom dosen't. Samsung stopped making this machine i will probably get the extra warranty after the 4 year one is up if possible. I'm sure i will be taking alot of trips to the laundry mat with this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for your review. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. Please see the link for the things that need to be checked.
Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145017008) to help our team pull up your information.
Have a great day.
^Charles
Clothing destroyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about this washer especially the upper washer. On my first use of it to wash lingerie, placed in lingerie bags, the spin cycle was so violent as to shake the machine enormously and have me running to see what was going on. Both underwires of my bra was pushed out by the strong spin. The base of another bra was worn raw. I decided this machine needed to go, especially after a repair tech noticed the lower washer didn't fully drain. Done. Buyer beware. This is too highly touted as is the dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristaCelt,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your washer. We apologize for the inconvenience about the clothes that were damaged and for the washer shaking enormously. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Clothes are torn, ripped, or shredded
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
The washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144247077
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have it for few day my wife loves it how big is it
I would recommend this to a friendBrand response from Samsung
Posted .Great news, Dominik! Thank you for choosing Samsung. ^Lo
Piece of junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this machine. I first bought machine in fall of 2017. By fall of 2018 the machine started leaking from the front. Best buy replaced it in October of 2018. It is now July 2019 and the replacement is leaking and displaying the same error code as the first machine. I am waiting now for the geeks to assess this machine and replace it with something else. I will never buy a Samsung machine again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diamond,
Thank you for letting us know about the leakage and error code that appears on your washer. We apologize for the inconvenience it may cause you, and I understand that this experience is not ideal.
I will provide you with a link that indicates the troubleshooting guides related to washing machine leakage.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000977/.
Also, you can check the troubleshooting guides for the error codes on this link: https://www.samsung.com/us/support/troubleshooting/TSG01002001/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144223667
^Rainly
Not worth it!!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine and matching dryer 7 months ago. The washer started having leaking issues that can't be repaired. Samsung warranty department offered Best Buy store credit, but this washing machine has been discontinued and none of the stores including Samsung will no longer have one. Also there is no other washer that would match the dryer now. Warranty department is not offering any reasonable solution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marina,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand how important washers are, especially if we do some laundry during our busy schedules. We apologize for the inconvenience of the washer leaks. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710269
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Don’t buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible item and brand. Now o. Second repair. Geek squad won’t help as have to call Samsung for first year. Buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Game,
Thank you for reaching out and I hope you have a great day today. I understand that washers are essential in our day to day chores and it cripples us if it isn't working as it should.
Please click on the link found below and turn to page 67 for basic steps to undertake to resolve your issue.
https://downloadcenter.samsung.com/content/UM/201908/20190809104827199/FlexWash_WV9900M_DC68-03768A-07_EN_CFR_MES.pdf
Please feel free to get in touch with us through the following channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144138465
Leo
DO NOT PURCHASE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE THIS WASHER! 53 weeks (that's right, 1 week after manufacturers warranty expired) in to our ownership, the washer shut down with both washers displayed the code 1 LC1.. a moisture detection code. After googling it, I "milked" it along for a while, the lower washer worked all of the time unless I used the upper washer at the same time. Now, the upper washer will not operate without "coding out" By the way, when the code is displayed, the ENTIRE unit shuts down, not just the upper unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Washedup! We are really sorry about any performance issues you may be experiencing with your washer, and we would love to look into this further with you. We can be reached via any of the following using ticket number: 1143831869
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Don’t ever buy this machine!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I have ever owned. The top washer does not work properly. I paid for the extra warranty and they have been out 5 times to fix it and then it works with nothing in it and when they leave and I try to wash 2 small items it still give the same error code and stays locked filled with water until I unplug and tilt the heavy machine forward. Save yourself the frustration, dont buy, not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bossmom, I realize that you are having concerns with your Samsung Washer not spinning correctly and know how frustrating that can be. There are some simple resolutions that will resolve this issue. You always want to make sure that you have enough laundry inside the machine to have an evenly distributed. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
I don't like how it wash!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's horrible how it wash! If you are a person, that likes your clothes clean, don't buy this machine... I installed it today, i made tons of loads, and it doesn't work for me, all the stains are on the clothes.... it doesn't matter how strong is the cycle or much soap is always dirty... I am missing my old GE machine. Tomorrow I will call to return... too much money for this... mot happy at all, it looks pretty, but that all, don't waste your money!!!
No, I would not recommend this to a friendMissing Parts@!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is missing parts. Called geek squad, got disconnected twice, called delivery, was forwarded to 7 different people. NO ONE KNOWS WHAT DO DO THERE!!!! And I paid for Geek Squad!!!!! BAD BAD BAD BAD SERVICE. Just BAD!
No, I would not recommend this to a friend- Cons mentioned:Reliability
00000
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it breaks down every time They set for 3rd repair they were gonna make it into a limon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. I understand you are having an issue with your washing machine as it breaks down every time. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01203022/ to guide you if your washing machine has power issues.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/WV60M9900AV/A5 for the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you need to buy parts for your washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144662867.
-Noraina
Disappointing. Needs to stick to phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are extremely disappointed in the Samsung washing machine. We have only had the washing machine for 1 year and a half and we have had to have it serviced more than 5 times. We wish we would have never purchased this. It only operates now on about 3 types of washing cycles. The door locks automatically when the washing machine is turned off. On top of that, customer service is terrible and the warranty on this machine is unacceptablele.
No, I would not recommend this to a friendDisappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The top loader on this unit broke down within 2 weeks of receiving the unit. I was unaware at the time of purchase but the top loader has been a problem and source of frustration for many consumers based on reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JPJP. I can only imagine how this can feel like, and we'd like to figure this out for you. Please contact us via 1-Facebook Messenger: http://m.me/samsungsupport 2-Twitter: https://bit.ly/2pTYDc7
3-LiveChat or Email: https://bit.ly/2z9FXFrt or by calling 1-800- SAMSUNG to make this right for you.
^Gaby
Very bad product it broke in less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor product it broke the top washers in less a year. Samsung warranty did not want to repair they even said that they can reassure that it will done properly. Offer to store credit and that is not covering the new price so Best Buy said we have to paid for the difference as well tax and offer no solution either. I guess that is was you get to be loyal Samsung and silver elite customer in Best Buy.
No, I would not recommend this to a friendPretty but a pain.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stops drying for no reason and shuts off like every 10 min even tho its set at an hr. I tried setting up the smart care on it so at least i could re start it with the app when im not home so it doesn't take 2 days to dry one load but every time i try to set that up it only gets so far then stops. I cant believe a washer that is so expensive could have so many problems.
No, I would not recommend this to a friendDon’t buy!!! Buy the top fill washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Had it for One day took it back was leaking all over the place looked online and seen bad reviews as well. The one time I did not do research I had water all over my laundry room. If you do get this plan on stay home just to make sure the water does not leak and do not use the WiFi when you leave because if it does leak it will stop working but does not stop the water from running so it will fill up and fall out.
No, I would not recommend this to a friendNot happy, LC1 code, water everywhere, NOT GOOD!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this washer and dryer for 16 months and the washer started leaking water all over from I believe the top washer. $3000, haven't even finished paying it off, and the darn thing leaks?? I sure hope someone from Samsung or Best Buy is going to contact me or I will take my business somewhere else. This is ridiculous.
No, I would not recommend this to a friendPlease save your money and do NOT buy this!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute garbage of a washer by samsung. Not only does it take all the space in your laundry room (if its mid sized like mine), it does an abysmal job of cleaning clothes. And if you are buying this because you think it will connect to your wifi and subsequently the samsung app, it won't. Just save your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Washer not washing your clothes and I would like to help ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/answer/ANS00084866/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143082886. We thank you for being a part of the Samsung family. ^Brad
Top washer doesn't clean as well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lower washer doesn't give me a problem works fine but I bought this washer for the top washer so I can wash cleaning rags etc. It doesn't get the job done at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello J1401. I see where you're coming from, and I'd like to give you a hand. To get the best performance out of both washers. Please try the steps on this video link (https://bit.ly/2NddMAb) this will set the unit in a calibration mode. ^Gaby