Customer Ratings & Reviews
- Model:
- NE63A6711SS
- SKU:
- 6447920
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle highly for its air fry capabilities, overall performance, and ease of use. Many appreciate the convection feature, WiFi connectivity, and other features, as well as its heating speed and design. However, some customers have noted concerns about the glass top's susceptibility to scratches, the visibility of the controls, and discrepancies in color representation.
This summary was generated by AI based on customer reviews.
Oven does not work after one year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for year one. Then oven failed to heat to selected temperature although system said it had. Extremely hard to get technician put despite extended warranty. Technician came, said it was fixed. Finally bought an oven thermometer. Set heat to 350. Alert sait it had preheated. Thermometer read 325 then started falling. Now, 10 min in, below 300. Expensive junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this range. We are here to help you.
Please see page 55 of the user manual for steps to take when the range oven is not heating to the right temperature.
https://downloadcenter.samsung.com/content/UM/202502/20250219150835685/O_01._IB_FULL_NE5000A_NE63A6711_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150358800), and it will help our team pull up your information.
^Rodel
Stove
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove looks great with other matching samsung appliances
I would recommend this to a friendGood quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove, I like how I can start oven on my way home.
I would recommend this to a friendSooo Disappointed- The Chicken Got The Last Laugh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get fooled by all the bells and whistles. Everything looks so good on paper but when it comes to reality and functionality, not so good. I would not recommend using the air fryer in this oven. A one time use of chicken wings left my oven covered with chicken grease. Imagine my disappointment and frustration that my shiny new oven is now layered in chicken grease and smells awlful. After hours of scrubbing, and using their steam clean system, which doesn’t do anything at all either, another disappointing feature, my oven still has chicken grease on it. I am so disappointed. I have been cleaning for hours. It’s an absurd thought to know you have to dedicate 4 hrs to clean the entire oven box for just chicken wings. Go out to eat instead and save your time and a backache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Thank you for your review. We are here to help you with your electric range!
I have shared links below to keep your Samsung range fresh and clean.
For proper cleaning maintenance, you can utilize this user manual on pages 44-50 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
This additional information will also help you with the odor from the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1144997516 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Samsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color! But scratches easily and smudges a lot
I would recommend this to a friendGood stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove, does what is supposed to. Griddle could be better
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Chuck! Thanks for leaving a review with us! ^Ty
Very impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works great. The multi function oven is a great feature
I would recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy so far. Really enjoy using it. Cooks great
I would recommend this to a friendBrand response from Samsung
Posted .Hello Troy! We're very happy to know you're enjoying your new range. We certainly hope you'll continue enjoying it for a very long time. ^Jecca
Great stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove, works well. even more beautiful in person.
I would recommend this to a friendSAMSUNG FREESTANDING ELECTRIC RANGE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buying process was very easy. I really enjoyed how easy the pickup was arranged.
I would recommend this to a friendCeramic Electric Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good stove but did not know how to keep the top clean and from it looking scruffy. It is a ceramic top electric stove.Never had one and will not get another. Like regular top electric stoves. Everything else I like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Keeping your cooktop looking shiny and new is a top priority, Sheila. We've shared some tips for the proper cleaning of the electric range!
The best way to maintain an electric range and prevent stain buildup is to clean spills up right away. For tough stains, you can use a scraper. Use a stainless steel cleaner to keep them spiffy for stainless steel parts, but stay away from abrasive cleaning products. Learn more from these details.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may watch this video about "How to clean electric and gas ranges":
https://www.samsung.com/us/support/answer/ANS00049011/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348629, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good Stove I really like it works great! I am very happy with it!
I would recommend this to a friendBB: Does not come with power cord
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give a real review because it hasn’t been plugged up and used yet. It doesn’t come with the power cord so make sure to buy one. If you’re uncomfortable wiring the electrical yourself, you will need to hire someone to install it for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MLP47.
We apologize that your experience with the range was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Upon checking, I can confirm that our range does not come with a power cord; it is sold separately.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144854024) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Mrs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop is difficult to clean. Other than that,I am happy with my purchase
No, I would not recommend this to a friendThey wont stand behind their product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven started randomly shutting off mid cook after 6 months of minimal use. My mistake for not calling right away. Then at 9 months it started randomly beeping throughout the day and night. Finally called 2 weeks after the 1 year warranty expired and was told i would have to pay for diagnosis and repair. Not even 18 months old and now oven wont work at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working oven in your household, MichaelW. Let's get this taken care of.
Please refer to the resources below to rectify your oven's concerns. Please click the links and the hyperlinks for tips.
Samsung oven shuts off after a long period:
https://www.samsung.com/us/support/troubleshooting/TSG01212028/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149930619, to help our team locate your information when you message us.
Have a great day.
-John
Samsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the oven, but it's a little difficult to clean the cooktop.
I would recommend this to a friendNew stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was left waiting for over a week, had to call multiple times for the innital delivery. After i removed the box, i realized it was damages and called immediacy, they were to take this one and bring another in 2 days, which never happened so i called again amd was told tonwait qnother week as the item was now on back order. Finally got it the next week and i love it but had to go without a stove for 2 weeks. Not the best service but ??
I would recommend this to a friendBrand response from Samsung
Posted .Hi WendyS,
We know how the delivery of your range impacted you. We're here to help.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Ranger Range :)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall functionality is on point. The scratches and cleaning sucks a bit.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kasu,
Cleaning the range is a bit challenging. Let us guide you in cleaning the unit.
Below are links to help you clean the range. Please see each section, watch the full video, follow the steps, and click the hyperlinks for further help.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146500887 to help our team pull up your information.
Have a great day.
^Aloe
Lasted 2.5 years for $900.00 stove
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 2.5 years ago. I have never had more trouble with a stove. The warming center kept going on by itself. Today the top cracked by itself without anyone putting anything on it. There two problems seem to plague the brand, and there are numerous on line complaints. I put a letter in for a rep to call us. Would probably not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StephenM, we want you to have the best experience with your range. Let's help you.
We recommend you not turn off the 12-hour energy-saving feature; the keep warm feature will operate until canceled.
Please see page 41 under the "Using the keep warm feature" and pages 49 to 50, "Care and cleaning of the glass cooktop section" of the manual, for more details.
To check the availability and compatibility of your electric range cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146660048) to help our team pull up your information.
Have a great day.
^Camille
The large burner is not working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m now going to have to start the process of trying to get it fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .JosephL, thank you for reaching out about your range. We want to speak with you directly to gather more information about your range and understand why it requires repair.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150288703) to help our team pull up your information.
Have a great day.
^Camille
