Customer Ratings & Reviews
- Model:
- NE63A6711SS
- SKU:
- 6447920
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle highly for its air fry capabilities, overall performance, and ease of use. Many appreciate the convection feature, WiFi connectivity, and other features, as well as its heating speed and design. However, some customers have noted concerns about the glass top's susceptibility to scratches, the visibility of the controls, and discrepancies in color representation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air fry
Cook Guy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is fantastic. Love the even heat it provides. The air fryer mode is great for cooking chicken
I would recommend this to a friend - Pros mentioned:Ease of use
Estwick ll
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best decision we’ve made, love the fact that we can just wipe it clean
I would recommend this to a friend - Pros mentioned:Air fry
Samsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Salesman Chris did a great job selling us the perfect range.
I would recommend this to a friend - Pros mentioned:Overall performance
Very pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a popular item and had to wait awhile to get but it was definitely worth it. We love it.
I would recommend this to a friend New electric range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this oven from BB and it was delivered and installed in a matter of days. I'm new to electric cooking. I tried to use the air fryer but I never detected any air motion inside the oven so I dont know if it is working properly. Should i hear the fan or feel the air move if i pop open the door? It is nothing like my old countertop air fryer
I would recommend this to a friend"wi-fi" or "smart" feature is a lie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this range for about a month now. Consumer Reports rated it highly. Would not recommend. The wi-fi / smart feature that is designed to allow you to turn on the oven via the app is BS, as that feature turns itself off anytime you open the oven or it finishes cooking, meaning you have to walk to the oven to turn it back on, so you may as well just start the oven while you are there. Also, some of the samsung ranges allow you to control the individual burners on the cooktop... Not this one. All you can do in the app is to see if a burner is on, not any specific one of course. So far, air frying has been a failure, however it's new to us and maybe we need more time to work with it, same issue when trying to control it with Alexa. Less important but still a negative, is that the range back does now allow you to place it against the wall, and that is annoying to have a gap behind it. All in all, if you want either of the "smart features" above, you won't find them in this range. We are very disappointed that we thought after reading about it, it really sounded like we were buying a smart range and did not get one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Vetala,
Thank you for bringing this to our attention. We appreciate you letting us know that you are having issues with the smart feature in your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Opening the oven door or pressing Smart Control will disable Smart Control and prevent you from turning the oven on remotely. If it is not displayed, you can still monitor the oven and cooktop status and turn the oven off. When oven cooking is finished or canceled, Smart Control will turn off.
You may check pages 38-39 of the user manual to learn more about this Samsung range's smart control and Amazon Alexa and Google assistant.
https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf
The link below contains additional information about connecting and using your Samsung range with SmartThings.
https://www.samsung.com/us/support/answer/ANS00049148/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6711SS/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144469767
-Angelica
Repair-O-Matic..not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea of this stove, but the Convection bake feature is not good. I have had 6 repairs on this oven, mostly for the convection bake fan or control board. I also had to replace 2 burners. When it works, it works good, but mine has been a repair nightmare. Fortunately I bought a 5 year extended warranty. If not, I would have paid for the stove many times over with the repairs. Best Buy stepped up on the latest mess and lemoned it for me.
No, I would not recommend this to a friend- Pros mentioned:Convection
Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. The guys who installed it were very good. Oven is working 100%
I would recommend this to a friend - Pros mentioned:Air fry
no discouraging words heard on the Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far, I love our new range! I really like the griddle!
I would recommend this to a friend - Pros mentioned:Convection
Damaged after first use, overheating burners
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After bringing water to a boil, then turning the heat down to a 4, the water would not stop boiling until i moved it to a different burner and finished cooking on that one. After that i noticed bubbles underneath the glass. No amount of cleaning or scraping would get it off, it was quite literally underneath the glass. I have returned it. Looks nice though and oven cooked nicely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Griddle scratch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent used range but i placed griddle in top of glass and griddle scratched the glass i dont know if i want to use griddle now
I would recommend this to a friendExcellent range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range. Installation on time and perfect. Not sure what more there is than say
I would recommend this to a friendnew stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the samsung range very much. Still learning how yo use all the features. Wish sam..sung would have included an owners manual
I would recommend this to a friendLisa N Willie
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need more simplified user instructions. The user manual needs improvement.
I would recommend this to a friendbest buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i wish i could give a zero,best but services are terrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your experience with the Samsung refrigerator. You are a valued client of Samsung, and your experience matter to us.
We like to inquire further about the Samsung refrigerator glass panel.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can provide this reference number 1144962920 and it will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
