Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Good fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly in renovated kitchen. Nice fit with microwave & refrigerator from same manufacturer.
I would recommend this to a friendNope Never Again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another below average Samsung appliance. Delivered with a faulty touch pad. Samsung, did you not care about the quality and just build crap without care? If the parts needed were not available then dont build them and make your customers deal with the problems. News flash, horrible experience wont make me consider other Samsung products. #last time customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for letting us know about this. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Good Electric Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The digital buttons get meddled with when trying to clean that spot. Baking area is spacious enough to hold two 12 cupcake sized pans side by side.
I would recommend this to a friendfreestanding stove
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish i was told the range did not come with a oven fry rack
I would recommend this to a friendTop Easily Scratches
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent stove but the glass top scratches very, VERY easily. I am not sure why they would produce something like this. We've owned it for less than 6 months and have many random scratches on the top. Out last glass top was 15 years old and had zero scratches (same use and pans). I would not recommend this stove for that reason. Otherwise it's been great!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ScottS, it can be frustrating when a glass stovetop gets scratched despite the care you take with your cookware. Let us help you out.
Please refer to pages 24-25 of the range's manual, specifically the sections "Using the Proper Cookware," "Choosing the Proper Cookware," and "Protecting the Cooktop," as well as pages 44-46, which cover "Care and Cleaning of the Oven" and "Care and Cleaning of the Glass Cooktop."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
I have also shared this link for additional assistance. Please click on the embedded word and watch the video.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148856456) to help our team pull up your information.
Have a great day.
^Camille
samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only cooked a few meals...but works as a stove!!!! Think that a stove that has an 'air fryer' it should include the basket!
I would recommend this to a friendGreat Value!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had the stove top and oven about two weeks and are very happy with the purchase. Stove top provides for exceptionally even cooking. Oven is the same. Controls are intuitive. It also looks sharp! A quality product.
I would recommend this to a friendIndian Shores beach bum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased the range/oven and have not installed it yet. I'll have to write a review later.
I would recommend this to a friendElectric stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got to the store the unit wasnt in the shap as they makred it in had to take unit back to store an buy another one due to it making a noise when using it this item was open box item
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Main burner stopped working after fourteen months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yenva, we understand the importance of a reliable range. Allow us to help.
Here is a guide to help you if your main burner stops working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151707709) to help our team pull up your information.
Have a great day.
^Camille
Stove removal and delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys were respectful and prompt. They explained how to use the stove after installing it quickly and efficiently
I would recommend this to a friendOutstanding stove!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. I was able to catch the stove at an excellent price. The customer service in the store was excellent!!
I would recommend this to a friendGreat stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove and reasonably priced, cleans like a dream
I would recommend this to a friendStove
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove. Top scratches easily. Returned for a double oven. Be careful when cooking. Doesn't matter which model you have, it scratches easily.
I would recommend this to a friendMS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owed a electric stove with different brand and use it over 15 yrs
I would recommend this to a friendRange appliance review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance, and great price on it at Best Buy during a holiday sale.
I would recommend this to a friendDIfficult to get right.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it gets the job done, the digital buttons are unresponsive and it could take many tries to get the correct temp entered. The app makes it easier sometimes, but I just can't give it high marks if I have to use an app on my phone to make it work properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BenS,
We want to ensure that the range is properly working. Let us help you with the range.
Here is a link to help you with the buttons of the range. Please follow the steps and click the hyperlinks for further assistance.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Also, here is a link to help you with the range temperature. Please follow the steps and click the hyperlinks for further help.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146495001 to help our team pull up your information.
Have a great day.
^Aloe
Plastic melts easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had one fire and it melted immediatly the whole button set up was gona!
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonaldT, your safety matters. We want to speak to you directly to provide support and see what options we can offer to help you with your range buttons that melted due to the range catching on fire.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151556866) to help our team pull up your information.
Have a great day.
^Camille
New range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking range. Cooktop is fast and consistent with quick heat up and easy control. Oven is huge. Preheats swiftly and bakes consistently. Haven’t tried air fry or convection. My wife loves baking capability.
I would recommend this to a friendour range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love our new range. Delivery and setup was on time and a breeze.
I would recommend this to a friend