Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Works but not worth the extra money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks nice and works as it should for a stove and oven, but not worth the extra money for the air fry option. It takes forever to heat up and does not work as well as the small appliance air fryers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CristineT,
We appreciate your honest review. We are glad that you like how the range looks and is working as intended for your household.
An air frying oven has more capacity, saving you time (over batches of frying) and allowing you to cook more food at once so that there's always enough for the whole family.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145034354, it will help our team pull up your information.
Leo
Amazing oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! They delivered it and set it up smoothly!
I would recommend this to a friendGreat buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, dose a good job. Has a lot of great functions.
I would recommend this to a friendVery happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this unit. No complaints to be made
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Scott! Thanks for your review and being a Samsung customer! ^Ty
Not Great by any means!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven does cook food but the temps do not stay consistent and I often find myself having to turn it off and re input the temp to get it back to where it needs to be. My fifteen year old basic range was better than this at keeping a temperature until the day before the heating coil blew up - there is no way this thing will last. The control panel decides when it wants to recognize that you are pushing the button. I find I can have the oven pre heat for 400 and it says its ready and then after a while things aren't cooking as they should> I turn it off and turn it back on and the preheat starts in the 290s and takes a while to get back to 400.
No, I would not recommend this to a friendBrand response from Samsung
Posted .H there SaraN312, I realize that you have some concerns with your Samsung Range not keeping temperature in the oven and know that is concerning. I want to make sure that you get top performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any other assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093621. We thank you for being a part of the Samsung family. ^Brad
Samsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, and very modern look. Looks great in my kitchen
I would recommend this to a friendsamsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are enjoying this range so far, the oven is powerful
I would recommend this to a friendGood but not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Largest burner stopped working couple of months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brina, we understand the importance of a working range to cook our meals. We are here to help.
We recommend checking this guide to help you troubleshoot if one of the burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150353398) to help our team pull up your information.
Have a great day.
^Camille
Samsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price. Like the easy clean interior.
I would recommend this to a friend- Pros mentioned:Air fry
White Faded Area on Cooktop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have finished finally remodeling our kitchen and it took over a year to do so. We felt like this range would be great because it had several nice features specifically the air fryer. We had also heard great things about Samsung. Well, 13 months after purchase a faded white spot has occurred in two places are largest burner. I am thoroughly disappointed in this blemish. Based on what I have read, this is a defect in the glass and cannot be removed. The only way is to replace burner top. What a joke. You pay $1000 for a new range and cannot get but a year before defects begin. We are meticulous about keep the oven and cooktop clean and within 13 months, a month after warranty expires, this occurs. I do not blame Best Buy but I do blame Samsung. I will never buy another appliance that has that name.
No, I would not recommend this to a friend Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase service was great. And they took old stove.
I would recommend this to a friendBottom drawer is the cause of average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great my only complaint would be the bottom drawer. Its a fight to take it in and out. I know the oven is bigger so the drawer isnt big. Which is fine but why have a drawer at all?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Debbie, I see that you purchased a new Samsung Range and would like to say congratulations. I know that you have some concerns with the drawer on the bottom of your unit and would like to explain the purpose. Most stoves have a drawer underneath them. The drawer is actually used to keep cooked food warm when the times do not match up. You can place the food in the drawer while the oven is still in use. We welcome you to our family and thank you for choosing Samsung. ^Brad
My chef cook 8)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass surface or the burners get easily scratch and become ugly, and somehow hard to clean up. Overall functionality is good.
I would recommend this to a friendBrand response from Samsung
Posted .We understand that you wanted to maintain the appearance of your range, Rasu. We'd love to help you.
Maintaining your electric or induction cooktop can be a simple task. In this guide, we will provide you with all the necessary information on how to keep your glass cooktop looking spotless and ensure its longevity for years to come. Please click the link and hyperlinks and watch the instructional video for tips.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146494287, to help our team pull up your information when you message us.
Have a great day.
-John
Best look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is perfect with nice look and smooth operation.
I would recommend this to a friendSamsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with range. An improvment from our last Samsung
I would recommend this to a friendbad glass top.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top scratches too easily. was scratched with in the first 48 hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how disappointing it is when the cooktop is scratched. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 45-46.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292216) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove and the delivery was super fast!!!
I would recommend this to a friendSamsung 6.3 range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product, works fast and looks really nice
I would recommend this to a friendMr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use, quick heat up in the oven.
I would recommend this to a friendNot Again!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kind of hate the stove. It is very hard to clean. If hot, you cannot clean while hot if you spill something. It will stick and burn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Twan,
Thank you for your review. Let me send you a link to help you properly clean your range.
Below is the user manual for your model. Simply turn to pages 44-49 for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210308172509850/NE63A6511_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144982795 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel