Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Great ramge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great omstove, live fhe timer notifications for my phone.
I would recommend this to a friendRange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove and wouldn’t trade it for another one.
I would recommend this to a friendDissatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave an average rating only because I was not happy with Samsung company when I tried getting help concerning not getting the air fryer basket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dutchess3, I understand you Samsung experience was lacking and know how it feels when items are not presented as they should be. I would love to assist you on your new Samsung Range. You are able to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420251. We welcome you to our Samsung family. ^Brad
So classy and sleek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the sleek look of this efficient range.
I would recommend this to a friendTuhin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect timing great quality beautiful customer service
I would recommend this to a friendDon’t buy, I regret it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I would’ve loved to give this 5 stars the glass top chipped after having it for 5 months and Samsung did not do anything to help. I would have to pay close to the cost of a new one to repair it. I take extra care of my appliances using only approved cleaners and cleaning techniques for the glass top, but the quality of the top on this is not good! I had a Whirlpool one for 15 years and no issues other than the oven going out on me and it was time to replace… not one chip on that glass top… don’t buy because Samsung does not stand behind their product…. I am stuck with this until it goes out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SueS, we understand your frustration if your glass top is chipped. Allow us to help.
Please see page 27 under "Choosing the proper cookware, Protecting the cooktop" and pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance on your glass cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147798832) to help our team pull up your information.
Have a great day.
^Camille
Does not boil fast enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven features but it does not boil water fast enough. My old range boils twice as fast and it was more than 10 years old. I strongly suggest boiling water in advance when your making soups, broths, or stews. When boiling meats for prep to soften, its painfully slow. Sad to be purchasing such a nice range with one major flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryanR,
We all want our appliances to function properly. Let us help you with the range.
Please see the "Cooking elements are not hot enough" section on the link below and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024035 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Air fry
Kitchen Suite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, very satisfied with purchase. The sales, delivery, and install were all done professionally. Very pleased all around.
I would recommend this to a friend - Cons mentioned:Glass top
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fifth time you seen it it burn my cooking pen and the glass chipped Try to clean it as soon as it happened and I scraped all the glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your range has scratches. I understand that this experience is less than ideal.
Kindly visit the User's Manual on pages 43-52 about Maintaining your Electric Range:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144885347 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Terrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible experience. After using one year, the hot Surface indicator did not work at all, also, one of small elements could not work properly, even turn to the lowest setting, the actual heat has been like maximum heat setting. Now, the worst is another element, the big one, is working crazy, same as the element mentioned above, when turning to the lowest setting, the heat keeps like maximum heat. Therefore, when I stir food, they burnt right away, especially cooking egg. I bought it on Sept 4, 2022. I paid it about $800. Does manufacturer design it with about 2 years lifespan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for your cooktop that has a temperature issue; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822093) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Safety hazard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This garbage turned on by itself in the middle of the night. 2 years old. Will never buy samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We value your safety. Allow us to help.
We recommend checking this guide on what to do if your range turns on by itself. Please click on the embedded word.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151499952) to help our team pull up your information.
Have a great day.
^Camille
Elegant but had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks elegant. Good deal; but had to return because it was damaged. The box was not damaged when we got it, but the range had a big defect that i think it fell or got hit.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Not worth $800.00
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing & difficult to work! Already miss old GE range! Samsung could make a better product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, we want you to enjoy using your range. We are here to help.
Please see pages 22 to 26 under the "Surface cooking" section of the manual for instructions on how to use the stovetop and pages 28 to 30 under the "Operating the Oven" section for instructions on how to operate the oven.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
I have also shared this link for additional information.
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Pros mentioned:Overall performance
Looking forward to Air Fry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but time will tell what my review will be as it went in a vacation rental and I was only able to use it 1 time as of now.
I would recommend this to a friend - Cons mentioned:Glass top
Poor quality oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this stove for just a month as of today and the stove top with the glass already has air like bubbles under the glass. It’s like it’s fogged underneath the glass or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynn,
Keeping the cooktop pristine is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you in checking the best course to take if you have bubbles or if it's cloudy underneath the cooktop. Learn more by checking the hyperlinks.
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147430902) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Can be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better on the air fryer. Is hard to clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joel, thank you for sharing your experience in cleaning your air fryer. We are here to help.
Here is a guide with simple tips and tricks for using and cleaning your air fryer. Please choose every option to learn more.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
Please see pages 34 to 35 under the "Air fry" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181903) to help our team pull up your information.
Have a great day.
^Camille
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty but it's shorter compared to the ones I've had, the oven is small.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JonathanB,
We appreciate the review about the size of the oven.
Should you need support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Done with Best Buy Appliances!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience. Stopped working within months of the purchase. Then the entire motherboard went out and stove stopped working all together right after the 1 year mark. The delivery service was horrible too. I have spent over 10K in the last year with Best Buy for appliance for rental properties but I am taking my business elsewhere!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhlipW,
We would like to assist you further with your concern. Kindly let us know more about the range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148344595) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Broke in half a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top broke after 6 months of owning. It was a simple fix but a brand new appliance shouldnt break that quick. Samsung has many lawsuits against their appliance side of things. I highly recommend a different brand ill never buy another Samsung appliance. I just wish i didnt have this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you for sharing your overall experience with the range. Please know that we're always available to help, MichaelM.
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148668552, to help our team pull up your information.
Have a great day!
^Chrystel
SAMSUNG APPLIANCES ARE TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE SERVICE- all of my appliances- all Of my products are registered and it says so on the SAMSUNG WEBSITE- but AMY- wants to tell me it’s not showing up- I WILL NEVER PURCHASE ANOTHER SAMSUNG APPLIANCE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out regarding your concern about the registration of your appliances. As you mentioned, the Samsung Website states that your appliances are registered; however, the customer service you spoke with indicated that they are not registered. We want to speak to you directly to discuss this matter so that we can provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150384428) to help our team pull up your information.
Have a great day.
^Camille