Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Great service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new stove! Great communication on delivery. Great price,
I would recommend this to a friendPros and Cons.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven takes longer to heat up but then tends to cook things faster. Playing with lower temps or shorter than stated cook times. Storage drawer does not hold muck there than cookies sheets or other flat pans. Cooktop requires maintenance to keep it looking relatively new. A working in progess to get it all figured out. Had it for about a month. Air Fryer basket not included. Samsung basket is hard to find.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we can see that this means a lot to you and we can definitely understand. We are here to help. Here is a link to a troubleshooting guide for your concern on your oven not heating in a timely manner (https://bit.ly/3Hk2zG5). In addition, here is a link to a guide for cleaning and caring for your cooktop (https://bit.ly/3pBlFS6). Also, J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144028259) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung 6.3 freestanding range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledgeable sales force. Delivery scheduling could have gone a bit smoother. The two men who did deliver the stove were efficient and polite.
No, I would not recommend this to a friend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review............. . . . .... dfhioo b .ggyuvcxss.ffuih ghjxzd.vvhjiu
I would recommend this to a friendGreat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Cooks really well.your food would come out excellent.
I would recommend this to a friendThat's Them Right There Officer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give one star because technically the thing generates heat. Beyond that? Probably the worst purchase in my 45 years on this planet. Want to bring your chili to a simmer, put the lid on, and walk away? Then DONT BUY THIS. It will boil water on '2' (one notch above low). Want to make bacon? Then DONT BUY THIS. Your bacon will either take 30 minutes on low or burn. The stove essentially has NO SETTING between low and high. Want a range that is easy to keep well maintained when following manufacturer directions? Then DONT BUY THIS. It WILL scratch. Microfiber? Glass range cleaner only? Doesn't matter! A fitting solution would be to fire this thing into space. However, I fear it would hover in low orbit around Earth. And we already have enough garbage floating around up there.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChadS,
I can't imagine the inconvenience this has caused you. Let us get the range working efficiently.
Please follow the steps on the link below to help you with the range temperature.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Please see the "Surface cooking" section pages 22-28 and "Operating the oven" on pages 28-50 of the user's manual to help you use the range.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf
Also, here are links to help you with range maintenance. Please see each section, watch the full videos, follow the steps and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS10002315/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147933945) to help our team pull up your information.
Have a great day.
^Aloe
Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to load, easy to install. It is used in my second home/condo rental. My snowbirds love it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there PerfectSolution, I am glad to see that you and your family are loving this Samsung Range. We welcome you and your family to our Samsung family. Thank you for choosing Samsung in your home. ^Brad
It broke from the first month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my samsung range of 15 years because the largest burner doesnt go low anymore just stays on high. I gor this new samsung with wifi and air fryer i was excited about it i found out the same burner has the same problem. You know calling for service is so bad! It is not easy to make an appointment with them. I was planning ro buy a new samsung fridge but after this no more samsung products will enter my house. I will try to get a refund on this range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Summer,
We understand the importance of having functional appliances at home. We can help you with your range.
To help with your burner that does not go low, please click the link below and hover down to "Unable to increase or decrease the heat" for steps to take.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
We'd love to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148699272) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is as good as we had expected. Both works and looks great.
I would recommend this to a friendBad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy Samsung appliances especially the 6.3 cu ft Electric Range. I bought the whole package with Fridge and diswasher. The main top cook went out after 3 months. Called Best Buy member support. It took them 3 weeks to repair (I have a total membership). 5 months later, the same top cook stopped worth again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryantN,
We can feel the disappointment you have with this range. We are here to help you.
Please check pages 51-52 of the user manual for steps to take when the cooktop is not working.
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149362895), and it will help our team pull up your information.
^Rodel
Samsung stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 8/2022 The oven cooks higher than temperature set conventional/bake 360 cook like on 380. Put a pot on stove medium takes longer boil water have turn fail up to 6 boil water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your experience with the temperature issues of the electric cooktop.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001944/
It indicates an article about the Samsung cooktop temperature issues.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144935370.
Thank you for choosing Samsung and have a great day!
^Rainly
Very disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our house is a Samsung house. We bought this stove and have had it one week shy of 2 months, and the control panel stopped working. Control panrl will not make a sound or come on. Burners work. I am disappointed in Samsung. They should be able to make better appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Willow, we care about the betterment of your range's panel. Let us help you out.
Please refer to the link below to address the issue with your range's control panel not working. Browse the hyperlinks for tips.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149931352, to help our team locate your information when you message us.
Have a great day.
-John
BEWARE BEFORE YOU BUY!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are purchasing this product online, beware it does have the POWER CABLE. They upcharge sell it to you separately. Online, they also fail to disclose this to you when making your purchase. Unsure if they mention this to you if you purchase the installation, but a manager named Joe, let me know the install purchase does not include the cable, so you still have to purchase separately. It's apparently a bestbuy policy to be anti-consumer and also to fail to disclose that the purchase does not include the thing you need to make the product work. Joe, the store manager, mentioned this is also true for other appliances they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with information found on the Best Buy website, please contact Best Buy's customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the stove unfortunately i very disappointed my stove top is stain an transparent glass is very cheap i only got like a 2 month with it
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the stains on the range's surface. Don't worry will surely notate your experience about this matter for a better service and products in the future.
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144769565
Thank you for choosing Samsung. Have a great day.
-Trisha-
Be prepared to use it without power.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have written a great review of it if we could have powered it. For those who are wondering, this range does not come with the power cord and we have to buy this separately. This is low move from samsungs part of not supplying the basic thing needing to power our new appliances. Every other appliance of theirs come with the power cord except this electric range . This took our frustration to a whole new level and I did not expect this from Samsung or best buy. I would have atleast expected Best Buy to inform us of these things on whats included. They did not meet our expectations and poor communication on their part. Without the cord its a brick.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Delivered on time with good installation.
I would recommend this to a friend Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased less than 29 months ago and had a circuit boatd failure. $150 to diagnose and $300 to repair. I expect my appliances to last longer than that. Will not be buying Samsung again.
No, I would not recommend this to a friend- Cons mentioned:Glass top
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes decent phones they should stick to that. Not even a year and stove top cracked on its own.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vanessa,
We want you to have a better experience than this from the range. To help you check the availability and compatibility of your range's glass cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146526765 to help our team pull up your information.
Have a great day.
^Aloe
Worst electric range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst electric range I ever had. I purchased in December 2021, now one heating head lost control of temperature, even worse, it can self start baking and cleaning procedure which is extremely dangerous. I have buy another one only after 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household safety is our priority. Let's help you with this, BobL.
I've shared a guide to help diagnose oven temperature issues. Based on your cooking experience, please select the corresponding topics and follow the troubleshooting steps.
The Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
We would also like to speak to you personally to assist you with the oven better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147552502, to help our team pull up your information.
Have a great day!
^Chrystel
Bad product plastic electric range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever get samsung electric range, the glass melted so easy as if it was plastic. I just got this cook top on January 30 2021, and I spilled some food and the cook top melted as if it was plastic , I called Samsung customer care and they where mean and rude, they didn't care at all they said they will not cover anything because is cosmetic issue and they will not cover at all.
No, I would not recommend this to a friend