Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased in 2021. In October 24 it threw a c-f2 error which then very dangerously will turn the oven on unsolicited. Out of warranty. Purchased a $150 oem part to replace the touchpad. Nope. Lots of money for a short lived oven. Boo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the difficulty when the range receives an error code. Let's address this immediately.
Please see page 58 under the "Information Code (C-F2)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147674796) to help our team pull up your information.
Have a great day.
^Camille
The worst experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous!!! Over a period of 2 weeks, they've TRIED to deliver this stove THRICE. I'm not kidding - 3 times!!! Each time, the unit was damaged. It blows my mind as to how these units are stacked in a warehouse. And everyone you speak to passed the buck - From customer support to the warehouse to the delivery team. The stock response is - we're sorry, let's reschedule. Absolutely ridiculous.
No, I would not recommend this to a friendDo not by anything from best buy. Thier extended c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seeing i originally ordered this item on october 11 and as of today december 1 i gave not recieved ut. I have been oromised 6 different delivery dates but still dont have it. In that case my review of the item is that it is terrible the oven doesn't geat. The stove top doesn't do anything all out it is yhe worst purchae i hace ever made
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
So disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 16 day after I bought it and the light that manages the buttons of the oven went off, so I couldn't use the oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marina,
We understand your disappointment with the broken light of your oven. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148018871) to help our team pull up your information when you message us.
Thank you.
-Ricardo
100% not worth buying.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $750 paper weight. This unit has stop working 2x in 7 weeks. Best would not hp past 14 days. Samsung customer service is hands down the worst ever. Its over seas in India. I am telling you "DO NOT BUY THIS OVER" you will have to pull thr over out to un plug in weekly. Me i just want to use the stove and oven. Not do exercises at 7am to cook a egg. The over is bad. Samsung overseas customer service is worse. By the LG
No, I would not recommend this to a friendSay NO to Samsung!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Clean the stove top several times and the lines disappear. the air fryer is useless and the regular bake function is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to love using the range. Allow us to help you.
Please see page 27 under the "Choosing the proper cookware and protecting the cooktop," pages 48 to 50 under the "Care and cleaning of the glass cooktop," page 32 under the "Baking section, and pages 35 to 36 "Airfry section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147655815) to help our team pull up your information.
Have a great day.
^Camille
Works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Range. did not come with air fryer tray as stated
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review on one of our Samsung ranges, user406765.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Paid alot for it not to work in only 2 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 Big burner is Not working and 2 other burners are too hot even on low setting. I just bought it 2 years ago.It it wasn’t cheap either! ):
No, I would not recommend this to a friendBrand response from Samsung
Posted .The range plays a vital role in every household, CalyV. Let's go ahead and get the information you need to ensure you can prepare a freshly made meal.
I have provided a link below to help us guide you in checking why your burner is not working as it should. Please click the hyperlinks for additional information and select the scenario that best fits your situation.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146257612) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not satified
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove has been nothing but a nightmare. I have to had parts replaced on this 4 times now. I wouldn't recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobb,
Thank you for reaching out to us. We would love the opportunity to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146481821 to help our team pull up your information when you message us.
Have a great day.
^Aloe
The worst melody!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven plays the most annoying sound when preheated or timer us up. When you turn it off, sound is completely shut off making your timer useless. Why it cant beep like a regular oven makes no sense.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mich,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung cooktop and range sounds and operational noises
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
Samsung range, oven, or cooktop will not turn or stay on
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Samsung range or wall oven error codes
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144556096
Thank you for choosing Samsung.
^Ross
Oven heat power plug questionable stainless steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is processing a return for 2 reasons. 1) when the oven is on, the entire external surface gets hot (sides, glass top and front); 2) The 3 prong plug does not fit snug into the power receptacle so I am unable to push the range back against the wall because the plug disengages. I was told to get an electrician to fix the receptacle. My previous GE Profile plug fit VERY snug. As for some other items which were unacceptable included how cheap the look and feel of the “stainless steel” is, which makes me wonder if it really is stainless steel. Perhaps only certain areas are stainless steel. Additionally, I was shocked regarding fingerprint issues…terrible. And hard to remove. I was happy with my 10-year-old GE PROFILE electric range and proved to be a good starting place for comparison. I am trying to get my GE returned to me by the installers because I just want to fix it. I texted the installers within 1/2 hour to bring back my GE but the only option was to call a local number which led me to a general voicemail. Who knows how long it will take for Samsung to pick up the new range and then how long to get my refund. I am not even going to use it. Will use alternate appliances I have until I get my GE Profile returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your insight about your Samsung range.
We recommend your range is properly installed and grounded by a
the qualified technician as there are potential hot surfaces, including the cooktop, areas facing the cooktop, the oven vent opening, surfaces near the opening, and crevices around the oven door.
For reference, I shared this link about:
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
How to use your Samsung convection oven: https://www.samsung.com/us/support/answer/ANS00089663/
Samsung range control panel is hot to the touch: https://www.samsung.com/us/support/troubleshooting/TSG01110174/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145269395), which will help our team pull up your information.
Have a great day.
Melardo
Samsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My oven Is stuck on conventional mode and I cannot turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Using our range should be convenient in cooking our favorite dishes, Baker. Let us help you with your Samsung appliance.
The control panel on your range or wall oven will lock if it is running certain functions.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
For convection baking, see pages 33 and 34 for Convection roasting.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145361006) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stay away from Samsung stoves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am writing this because there are never long term reviews, only immediately after the item was purchased. We purchased a similar Samsung stove a few years ago. In 5 years we have replaced the mother board and temp. shield 3 times. Samsung's response is to tell me I'm out of warranty and ovens take service sometimes. This was not user error. Stoves should last more than a few years. Samsung will not stand by their product. If you look on the Internet, this is happening to many Samsung stoves. It appears the heat shield is a problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want you to enjoy your new range for many years to come.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145266521), which will help our team pull up your information.
Have a great day.
Melardo