Customer Ratings & Reviews
- Model:
- UN65CU7000FXZA
- SKU:
- 6537363
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 65” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and price. Many appreciate the vibrant colors and straightforward setup process. While some users find the remote control a bit small and the volume could be improved, the overall experience is largely positive. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Yamasaki aj
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting that from best buy was my right decision they made sure about the ride is good enough to bring that home. Although there service was good and all the employees were at the point of best buy standards. Also the tv is working perfectly good
I would recommend this to a friend- Pros mentioned:Picture quality
Best Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but must have devices that support 4k, otherwise it's standard HD
I would recommend this to a friend Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think Best Buy is a great store,because there service is second to none,there employees are kind and respectful,and very knowledgeable about there services and products.A1 Store in my book
I would recommend this to a friendTelevision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't want a nicer television. Honestly it rocks. I would recommend it to anyone who is looking for a television above the rest.
I would recommend this to a friendUnbeatable price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love and price was *chef’s kiss* got one for bedroom and living room. The free delivery was 10/10. Took the drivers less than 5 min to get them in my house
I would recommend this to a friendNew TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been quite happy with our recent purchase and the price that we pay for it. At this point, we’re just enjoying our new TV and looking forward to having it for many years.
I would recommend this to a friend- Pros mentioned:Picture quality
Volume remote problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and colorful but your volume button is not great. Glitched tonight. Mute button would not let us unmute. Tried everything, and finally had to shut down the TV then restart it to get vokume back.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DiMai,
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal.Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, easy to set up & the volume is awesome, highly recommend this TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on Black Friday, 2023. We loved the picture, out of box sound was good enough for us. Unfortunately we’re 2 days out of our return date and the TV just shut down and does not come back on. The screen occasionally flashes blue, no response from the remote to get into settings. Had to submit a repair ticket with Samsung, so now it’s a wait and see. Pretty disappointing for a TV barely over a month old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DougS,
I am very sorry that you experienced issues with your CU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Tv quality
Beautiful TV with quality in Looking for the purch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality good song it’s amazing TV I like it 100%
I would recommend this to a friend - Pros mentioned:Price
Poor build quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days display shows a constant screen distortion. Samsung online and remote support unable to help. Sent to tier 2 but decided it was time to get something else. When it did work, it was a great value.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Soop,
I’m sorry to hear that your experience with Samsung’s CU7000 TV has fallen short of our high standards. Your feedback is very important to us and will be shared with our internal product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Happy and satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my new tv, the installation on the wall by the Geek Squad was excellent and professional..I have recommended your service and products to many people so far..keep up the good work...
I would recommend this to a friendA great buy for my living room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a TV. Decided on this one as it was on sone sale. Plus I always trust the Samsung brand. Now I have a mini ‘cinema’ in my living room.
I would recommend this to a friend65” Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had previously ordered the older model of this Tv and this is by far a better option. Samsung is a great quality TV. Picture clarity is awesome
I would recommend this to a friendAmazing Tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a major upgrade from the tv I had. The features are awesome. I can Bluetooth my devices to this tv. Definitely worth the price and would recommend
I would recommend this to a friendWhy buy anything else?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need a great TV for an even better price? This is it! Excellent quality Smart TV with 4k resolution. Why buy anything else?
I would recommend this to a friendGreat quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality is perfect. We are using it in our photography studio. There is a little glare from the windows, but not too bad.
I would recommend this to a friendTv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this tv and best buy delivered it which is amazing has a game mode for console users its really everything i wanted from a tv
I would recommend this to a friendMixed Feelings: Samsung 65 Inch TV Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Samsung 65 inch TV, and I have mixed feelings about it. On one hand, the visuals are stunning, and for the price, it's a solid deal. However, the TV's performance can be frustratingly slow at times. I often find myself having to restart the TV just to navigate menus, and even then, I have to click the remote multiple times to get a response. It's a significant drawback that detracts from the overall viewing experience. In hindsight, I regret buying this TV.
No, I would not recommend this to a friendWorth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has all features i wanted. I am truly pleased for the purchase. A product i will definitely recommend to friends and family.
I would recommend this to a friend