Customer Ratings & Reviews
- Model:
- UN65CU7000FXZA
- SKU:
- 6537363
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 65” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and price. Many appreciate the vibrant colors and straightforward setup process. While some users find the remote control a bit small and the volume could be improved, the overall experience is largely positive. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Great value for money product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for money for product. Features and performance are good as per price range. Overall good buy at this price point.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs beautifully. Upgraded from our 12 year old Samsung.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent very satisfied with my purchase.would recommend
I would recommend this to a friendGreat tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the screen and its quality❤️would buy again
I would recommend this to a friendGood tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was a little bit brighter and have 120 refresh rate.
I would recommend this to a friendGreat Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Has a fairly loud speaker. Overall great TV.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for a great price can go wrong with it! Love it
I would recommend this to a friendAwesome!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my 65’’ television! Best purchase ever!!!!!
I would recommend this to a friendGood budget tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv on budget cost. Good viewing experience. 65 inch
I would recommend this to a friend65 inch Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung one of the best TV brands out there
I would recommend this to a friendTv 65
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price no too much the screen quality it’s good for the value.
I would recommend this to a friend65 is the right size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery came in time. Product is good but still can’t get sound bar
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked, and is a good screen,we really enjoy my tv watching mi favorite shows.
I would recommend this to a friend65 inch better than 75
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good black Friday special with almost 250 dollars off
I would recommend this to a friendAwesome Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV loses connection to the internet often requiring a reboot.
I would recommend this to a friend- Pros mentioned:Picture quality
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T.V I purchased in Nov of 2023 and it died in Jan of 2025, didn’t even last 2 years. While it was working it did have good picture quality and sound for the price. Went to purchase new t.v and was told by employee these t.v’s are known to blow because of the way the lighting is. Waste of money.
No, I would not recommend this to a friend This model is not worth the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately 6 months of having tv started to turn on by itself. A tech came out from Samsung He did not know how to fix it! He did something to the tv tech said it’s fixed a month later it started doing it again and it started dropping the Wi-Fi. The same tech came out again. He put in a new motherboard & power supply that made it worse the picture was so dark I couldn’t see anything. I called Samsung within minutes I said the tech didn’t fix the tv he made it worse I said could you please pick up the tv all I want is a full refund.They gave me the runaround. I went to Best Buy to explain the situation, It seems that Best Buy is giving me the runaround like Samsung. The Best Buy manager told me a tech needs to look at the tv I told the manager all I want is a full refund and take the tv back I don’t want the tv. the manager said all he can do for me is give me store credit . This has been worst experience I ever had with Best Buy.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Color Isn’t Really Vibrant & The Wi-Fi Connection Always Gets Lost. Some Apps Don’t Work For The Tv They Will End Up Saying Error Or Some Other Message But When I Use My Cable Box To Use The Same App I Have No Problems. Now I Remember Why I Don’t Buy Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Herbie90,
We appreciate your review and feedback on the CU7000 TV. Please know we are here to help and have a few recommendations which may improve your experience.
First, let's make sure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, let's run a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to confirm that all apps are up to date with the latest update. Go to the Home Screen> Apps> Settings. Within Settings, confirm that all Apps are up to date.
Finally, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. Go to Settings > All Settings> Picture > Expert Settings.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad Audio syncing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot synchronize the TV audio to line up with the Samsung soundbar. I paid Best Buy to install the tv. Not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EdArgenziano,
I'm sorry you are experiencing issues with your TV and Samsung Soundbar synchronizing properly. Please know we are here to help.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Please know that our TVs do have a Pass-Through audio feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to Settings > All Settings> Sound > Expert Settings > Digital Audio Output Format > Pass-Through.
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Annoyed.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was just fine when I bought it during the summer. Now it keeps disconnecting from WiFi, and won’t stay connected when it does. Truly annoying I should’ve stuck to my usual TCL tv. Samsung is over hyped.
No, I would not recommend this to a friend