Customer Ratings & Reviews
- Model:
- UN65CU7000FXZA
- SKU:
- 6537363
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the 65” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and price. Many appreciate the vibrant colors and straightforward setup process. While some users find the remote control a bit small and the volume could be improved, the overall experience is largely positive. The sleek design is also frequently praised.
This summary was generated by AI based on customer reviews.
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent very satisfied with my purchase.would recommend
I would recommend this to a friendGreat Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Has a fairly loud speaker. Overall great TV.
I would recommend this to a friendTv 65
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price no too much the screen quality it’s good for the value.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for a great price can go wrong with it! Love it
I would recommend this to a friendGood budget tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv on budget cost. Good viewing experience. 65 inch
I would recommend this to a friendAwesome!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my 65’’ television! Best purchase ever!!!!!
I would recommend this to a friend65 inch Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung one of the best TV brands out there
I would recommend this to a friend65 is the right size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery came in time. Product is good but still can’t get sound bar
I would recommend this to a friendThis model is not worth the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately 6 months of having tv started to turn on by itself. A tech came out from Samsung He did not know how to fix it! He did something to the tv tech said it’s fixed a month later it started doing it again and it started dropping the Wi-Fi. The same tech came out again. He put in a new motherboard & power supply that made it worse the picture was so dark I couldn’t see anything. I called Samsung within minutes I said the tech didn’t fix the tv he made it worse I said could you please pick up the tv all I want is a full refund.They gave me the runaround. I went to Best Buy to explain the situation, It seems that Best Buy is giving me the runaround like Samsung. The Best Buy manager told me a tech needs to look at the tv I told the manager all I want is a full refund and take the tv back I don’t want the tv. the manager said all he can do for me is give me store credit . This has been worst experience I ever had with Best Buy.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T.V I purchased in Nov of 2023 and it died in Jan of 2025, didn’t even last 2 years. While it was working it did have good picture quality and sound for the price. Went to purchase new t.v and was told by employee these t.v’s are known to blow because of the way the lighting is. Waste of money.
No, I would not recommend this to a friend TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked, and is a good screen,we really enjoy my tv watching mi favorite shows.
I would recommend this to a friend65 inch better than 75
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good black Friday special with almost 250 dollars off
I would recommend this to a friendAwesome Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV loses connection to the internet often requiring a reboot.
I would recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Color Isn’t Really Vibrant & The Wi-Fi Connection Always Gets Lost. Some Apps Don’t Work For The Tv They Will End Up Saying Error Or Some Other Message But When I Use My Cable Box To Use The Same App I Have No Problems. Now I Remember Why I Don’t Buy Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Herbie90,
We appreciate your review and feedback on the CU7000 TV. Please know we are here to help and have a few recommendations which may improve your experience.
First, let's make sure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, let's run a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to confirm that all apps are up to date with the latest update. Go to the Home Screen> Apps> Settings. Within Settings, confirm that all Apps are up to date.
Finally, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings. Go to Settings > All Settings> Picture > Expert Settings.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Bad Audio syncing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot synchronize the TV audio to line up with the Samsung soundbar. I paid Best Buy to install the tv. Not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EdArgenziano,
I'm sorry you are experiencing issues with your TV and Samsung Soundbar synchronizing properly. Please know we are here to help.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Please know that our TVs do have a Pass-Through audio feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to Settings > All Settings> Sound > Expert Settings > Digital Audio Output Format > Pass-Through.
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Annoyed.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was just fine when I bought it during the summer. Now it keeps disconnecting from WiFi, and won’t stay connected when it does. Truly annoying I should’ve stuck to my usual TCL tv. Samsung is over hyped.
No, I would not recommend this to a friendReceived Damaged TV, Not Given Refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO UPSET WITH BEST BUY. Had a TV delivered and did not open right away due to needing new mounting screws. When I put it up and turned it on for the first time, the screen was damaged! They REFUSED to accept an exchange because of their 15 day policy (I called 17 days after receiving it). It’s not covered under manufacture’s warranty because they said it was “physically damaged” likely due to mishandling. Now I am stuck with a damaged TV and Best Buy does not even care. They said next time I should have “opened it sooner”. Tried to dispute it with my credit card and lost. THANKS A LOT BEST BUY. NEVER EVER BUYING FROM YOU AGAIN!!
No, I would not recommend this to a friendSamsung 65 inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung 65 inch tv on march 6 th , march 20 th suddenly tv got blacked out .i was shocked to watch new tv suddenly blacked out. I called Best Buy regarding issue they told me to call Samsung customer care . I called them on 21 st they informed they will visit on 29 th to repair
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MeghanaK,
I am very sorry that you experienced issues with your CU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Pink Nightmare
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a complete disappointment right out of the box. There is a pink hue on the screen that cannot be adjusted using the settings. I called Samsung and they sent a tech to the house, the techs noticed the obvious pink hue but could not do anything about it. Samsung would not ok a fix under warranty, even though it was only two weeks old at the time. I completely wasted my money on this thing. I guess the price is too good to be true.
No, I would not recommend this to a friendAvoid Buying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved into a new house and delayed setting up this TV for two weeks. A portion of the screen died within a month of it being set up, but Best Buy refused to exchange it because it was outside of their four week warranty. The ridiculous labyrinth Samsung has to get it repaired under the manufacturer's warranty makes it not worth it. It's a $400, 65 inch paper weight now.
No, I would not recommend this to a friend