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Customer reviews

Rating 4.7 out of 5 stars with 5048 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the 65” Class CU7000 Crystal UHD 4K Smart Tizen TV's picture quality, ease of use, and price. Many appreciate the vibrant colors and straightforward setup process. While some users find the remote control a bit small and the volume could be improved, the overall experience is largely positive. The sleek design is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 5,048 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV, great viewing experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for the price. Great viewing angles from the wall mount, about 5 feet up. I appreciate the ease of use of the guide/hub that Samsung implemented. Allows me to continue to view current programming/app while searching for another app.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth every penny!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv any app I want to download has been available! the sound is like a built in sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement after our 3 year old threw a hot wheel at our last, leaving a 6 inch black vertical and horizontal ribbon of pixelated reminders of his shenanigans on our screen. The picture quality is top notch for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    super happy with this one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome tv. great picture, decent sound (I'm contemplating adding Bluetooth speakers), navigating menus is quick and very responsive with remote. From now on, i will only be buying Samsung tvs!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% satisfied with this TV ... I have been a fan of Samsung TV's for a long time. The picture and audio quality are quite impressive. If you're looking for an affordable high-quality TV, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great entry level 4k tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great entry level tv with allot of things you want/ need in a smart tv. Fast processor for lag free app surfing and a great picture with decent brightness. Overall very happy with the tv purchase

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth the price or more!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. It is so beautiful and fluid. First movie I watched on it was Avatar 2 and it did NOT disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed. Great picture and compatibility with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV use it at work as a communication tool between offices. It is great! Clear all the time. we leave in on 24x7 and generally get about 7 years out of the TV before we see burn in spots

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65 in Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound. At a great afforable price! Bought this TV for my daughter. She loves it. This is our 5 th TV purchase in 2 yrs. We have been replacing all our old TV's with new smart TV's. Delivered and installed on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear picture and really good sound, I thought I might need a sound bar since I did for my last Samsung TV but the speakers on this were really clear, very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture, Audio a bit quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previously bought a 4k insignia fire tv and had it for less than a week. Could not get a good picture no matter what i tried. Ended up returning it and purchasing this Samsung. Out of the box the picture was 100x better. Great tv only downside is the audio isn’t great. Have to really turn it up to even hear it. Might end up buying a external speaker for it. Overall tho this is a great tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Best Buy guy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is good. The one complaint is the remote control. It is not very self explanatory.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Crystal goodness!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful crystal clarity at a wonderful price!! You cannot beat Best Buy! This TV replaced an older Samsung we had and you cannot go wrong with this brand, they do not disappoint!! Highly recommend!! A++++

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! Purchased in march, works perfectly. Visualization is amazing, great size, comes with samsung TV plus (more than 250 free channels). Love!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The perfect gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this tv for an amazing deal as a Christmas gift and it has been well loved already! The size is perfect, the quality is great, the sound quality is good, and the perks that come with having a Samsung are unbeatable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Make sure you register your TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my tv from Best Buy on Dec 26 and on Jan 31 my screen went black and I only had sound. Since I was outside the 30 day return window, I contacted Samsung customer service and submitted a trouble ticket. Samsung honored their one year warranty and sent a technician to my home within a week. When they arrived, there were two technicians; they took my tv down from my mount over the fireplace and proceeded to swap out my screen. The issue was a bad digitizer, and within 45 minutes and a diagnostic check, my tv is working again. The picture is a lot clearer and more colorful than my original screen. I’ve read the one star reviews and agree if you plan to purchase this model tv, make sure you register it during unboxing and setup and or purchase the geek squad warranty for your piece of mind. I gave three stars because of the process I had to go through for a 30 day old tv that I bought on sale after Christmas.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MelA,

      We appreciate you choosing Samsung and for sharing your experience with having your new TV serviced. It's great to hear that your issue was resolved, and we appreciate all of your patience during the process.

      If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing screen, and the cinema is off charts, also the image is ultra clear.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Repeat Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ordering process was easy, the price was very good and the delivery was quick and efficient. I replaced a broken 52 inch TV. The 65" TV is great. So glad we made another purchase with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very, Very Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy that I decided to get a larger TV. It is so much better it's easier on my eyes and everything is much clearer. I'm not a TV person, but I find myself can't wait to turn it on so that I can see the pretty picture.

    I would recommend this to a friend