Customer Ratings & Reviews

Why does my tv screen have gray/flight screen? I contacted Best Buy and talked about this. Unfortunately they have no idea.

I purchased this television around 6 weeks ago from Best Buy, along with the protection plan, totaling nearly $2,100. After I set it up a couple weeks ago, I noticed that, while the stand would clip into place, it would not allow for the screws to secure it. Being as large as it was, I had no choice but to put the tv on the stand and ensure it would be in a safe place until I could mount it on the wall. The stand, as well as the entire television, seemed sturdy and very well made regardless of the defect in the screw holes. Ultimately, the stand failed, my television is broken, and the brand new TV I just purchased is not salvageable. The warranty does not cover this specific instance of failure due to the screws not being inserted, and the extra protection plan will not cover repairing a screen. Although the experience I received on the phone was pleasant and everyone tried their best to help, I am sick over this. I feel like I just wasted my money. After being a loyal Samsung and Best Buy customer for years, I never thought I would have an issue with something like this. Overall, this television is beautiful, well made, and worth every penny if you encounter no issues. When I have the money to, I plan on buying another, but will not use the stand that it comes with. PSA: Make sure the stand is secured with screws when you set up your tv.

Bought brnad new Samsung 60 inch TV Installation came. The person installing, removed my Firestick and now I can't get it to work. TV Isn't working on the 5G network. Too much of a rush to charge $100.00 for them to basically take it out of the bag, give me a quick tutorial and leave. Now, I have to call Verizon Tech support and figure out how to get my FIREStick to work again. I lost many apps

Less than a year and the TV is already dead. TV started power cycling after working for several minutes. Samsung came to service it yesterday and now it won't turn back on this morning. Waited a week for service, now have to wait another 1-2 days for Samsung support to contact me again.

I took this tv back because it had various problems, such as shutting off on its own. The first hour of having the tv it kept turning off and on. I had to turn off the anynet to make it stay on.

I don't still have access to it. They call to cancel and will be calling for reschedule but am still waiting.

TV worked for 2 days then the screen went permanently black.

I’ve had this TV since Jan and to say I’m disappointed in it is an understatement. Pic is great, let’s get that out of the way. If you’re planning to hookup any gaming device or practically anything from the HDMI connect box, you will be greatly disappointed in its performance. I have just about every gaming device there is and use a Nvidia Sheild and also a Amazon Fire Tv. Every single time that I have to turn on this tv, it makes me refine device and never stays connected. Several times while tv is on, it also drops connection. Just purchased a gaming PC and the Oculus Rift. Won’t recognoze the PC from the HDMI port while the rift is connected, therefore forcing me to have to return the Rift since it can’t get past the setup stage to perform. Read reviews and was so excited to get this TV based on them, but have been let down since initially purchased in Jan.

We just purchased this Samsung UN65NU8500 TV from Best Buy TWO days ago. After taking it out of its packaging and securing it on the stand, we noticed the left side of the TV sits lower than the right side, creating a crooked look. We triple checked to make sure the stand is securely mounted to the TV with all the screws in the right place. For whatever reason, the TV sits crooked. Onto the second issue. Yesterday the TV was working just fine and we were able to watch it without any issues. Today, the TV keeps turning off by itself! We are watching YouTube videos on it and it suddenly turns off, without any input on the remote from us. This is not only annoying, but completely unacceptable for a $1,200 TV. I realize I am within the return window at Best Buy and I can just go exchange the TV for another one, but this is a HUGE inconvenience as this is not a light TV and I had to borrow a friend's SUV to bring it home in the first place. I also would have to disconnect everything and put the TV back into its very insecure box. I expected more from Samsung.

Mine completely went out after 17 months ( still paying on it no less) and Samsung said that's just tough. The display panel went out and it was $1500 to replace not counting labor.