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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 695 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the 65" Class - LED - Q8F Series - 2160p - Smart - 4K UHD TV with HDR has great picture quality, easy setup, and vivid colors. Many customers were pleased with the price they were able to get the TV for. While some customers found the remote control to be unintuitive, others found the smart TV to be great.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 695 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV - incredible picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung QLED has a beautiful picture. This line is definitely more expensive than others but we decided to splurge on our main TV. We absolutely love it for nature shows, sports and movies.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Very smart choice for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv with brilliant color. Looks great in a dark room or room with windows. Looks great about our fireplace. The saleswoman was very patient with us and helped us get the best tv for our money

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT BIG TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my new Samsung 65" Q8F series TV! It is so crisp and clear I feel like I'm in whatever show I'm watching! AWESOME PICTURE QUALITY! I would recommend this TV to EVERYONE!! So worth the money!!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put a lot of thought into the purchase. The sales team was very helpful. I like that the tv doesn’t have burn in, and the resolution is great. The remote is a little tricky, but manageable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great bedroom TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know you're probably thinking this was too big for a bedroom, but due to the viewing distance we had to go this big. I now own both the 65 and 75 inch variant of this QLED TV and couldn't be happier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highest end Samsung TV is not perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 2nd highest Samsung model only because the top level added only features I did not want, but it has same video engine. I loved my Samsung DLP and kept it running for years. I worked with Samsung on commercial TV developments and know their excellent video. But this 4K monster has less than perfect real-world video when upconverting the HiDef still predominantly in use today. News crawls along the bottom, swipe in graphics from the sides are distractingly jerky as are some slow moves in the video. Additionally, I designed menu and user interfaces; and acknowledge that vast feature set makes a simple menu difficult, especially in advanced setup beyond the basics of selecting a source, but whomever designed this one is from a different planet that I am. Like an Android users trying to use the advanced features in an iPhone. Unless obvious, a trip to the manual seems needed. Still, it can create some absolutely beautiful video with high dynamic range and increased color range even comparing it to the DLP I loved for it quiet beauty. Even though not perfect, I would recommend it be considered in a buying decision

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wanted it to be the one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 2018 Q8f for 3 weeks and it was difficult to get the settings right. The colors always seemed to be off one way or the other. Skin tone always looked washed out. Motion was also an issue with regular content. I did plenty of research on settings on tech forums and just when I got one setting right it seemed to throw off something else. The biggest deal breaker is mine kept shutting itself off. It is a known problem along all of the Q series (google it). Most of the research I did showed it was the one connect box but the 2018 Q8 doesn't have a one connect box. The latest update didn’t fix it either. There are also complaints of the Q6, 7, 8, and 9 doing the same thing right on Samsungs community forums. I ended up returning it just before the 30 day return period and bought a Sony X900f. I have been a fan of Samsung for a long time and hated Sony but couldn't be more happy with the Sony. It only needed a few adjustments right out of the box and looks amazing.. I also saved about $700. I’m sure not every Samsung has issues but I wasn’t willing to keep swapping out TV’s until I got a good one known as the panel lottery all manufacturers are known for. Sorry but not sorry Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Catalyst,

      I am sorry that the Q8F TV did not work out for you.
      Your overall customer experience feedback is important to us and will be shared with the product team.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, my sincerest apologies. We hope to regain you as a customer in the future.

      -Samsung Ambassador. Samsung

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great picture, the remote is great interface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few personal adjustments of the picture, the tv is excellent. The remote is a voice enabled interface that allows one to search programs including cable, Netflix, Prime etc. TV is a little pricey but no complaints with the quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent TV. I was between this one and the LG OLED, which I was concerned about for screen burn-in issues, as I am an avid gamer. I'm happy with my purchase and would buy this again!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great size TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a 55 to 65 inch TV it does make a big difference. This so far going great on certain movies or older show you’ll need adjust the picture dynamics. Overall great Detail colors.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    65" Samsung 8 is a big upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for the room, although it's possible that the 75" would also work. Big change from older 55" 240hz Vizio; the speakers are better and adequate for the room the TV is in.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Amazing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has absolutely beautiful color. The 4k is better than your regular 4k TV. Also, this TV is top notch for video games as thr input lag is incredibly low. Definitely is a good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent a good amount of money for my new tv. It is worth the expenditure! Only disappointment is Samsung’s withdrawal of support for the MLB App.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying this TV. Hooked the Bose Soundbar 700 to it and it completed my purchase. Love the picture and the built-in apps are wonderful. I am very pleased with this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is replacing a former Samsung TV that failed prematurely. Despite Samsung's disappointing customer service, I have given them another opportunity. So far the TV has been splendid. Vibrant, clear picture and great features. Fingers crossed that this TV is not a lemon, like the last one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great TV and very clear picture the only thing I can nitpick is a little blooming on the white color events common for led TV from what I gathered from watching reviews

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung QLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful picture...love ambient mode. Much better that the LG OLED and it will not burn in..highly recommend this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are FANTASTIC! We love it, much better than our older TV. Samsung has done it again. My daughter recommended this to us and we are very happy with our purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV for 2018

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many tv considerations, I must say this exceeds my expectations when comparing OLED and QLED

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    NO TV BETTER for Cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture that will make you drool and the price is so cheap! Got mine for about 1k off the original price. Most high quality you can buy for anything near that price range!

    I would recommend this to a friend