Customer Ratings & Reviews
- Model:
- QN65Q8FNBFXZA
- SKU:
- 6200121
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the 65" Class - LED - Q8F Series - 2160p - Smart - 4K UHD TV with HDR has great picture quality, easy setup, and vivid colors. Many customers were pleased with the price they were able to get the TV for. While some customers found the remote control to be unintuitive, others found the smart TV to be great.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Stunning but defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and thought it was the greatest thing since sliced bread. After 3 weeks a 4” line appeared on the left side of tv. Callled Samsung who gave me a claim number. Waited for days and finally the service company said it cant he fixed and needs replacement. Called Samsung and they verified this. Now ive been waiting 4 more days for them to arrange this. Extremely disappointed in the customer service. The NfL season starts tomo abd I have no TV to watch it even thought I spent $2700 on a tv. If I ran my company like this I would be out of business. What a shame a great tv like this get no support from Samsung. There are other brands selling Oled tvs. Buy then instead. Upset in Fla....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Geebs,
We are sincerely sorry for the issues you have faced.
Samsung Executive Care would like to reach out to you so that we can resolve your concerns. We do issue a Service/Call-In Ticket # to every customer who calls into our Service Center; please respond here with your last ticket number so that we can look up your contact info and call you.
We look forward to hearing from you and correcting this unfortunate experience.
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service.
-Samsung Ambassador
Row of dead pixels after 2 days.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived on Friday. Used on Friday and Saturday with no problem. Came home from work on Sunday and turned on the TV. A horizontal row of dead pixels from edge to edge was on the screen. "Support" had to submit a ticket; someone is supposed to call within 24-48 hours to schedule an appointment to come look at it. Not able to return to Samsung. Very disappointed in TV and quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .scoresfilm,
I am very sorry for the dead pixel issue you have encountered and understand your disappointment.
Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
- Pros mentioned:Color
Great Color Average Picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really bright but only an average picture. Exchanged for Sony X900F.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris,
I am sorry to hear that you are not satisfied with the Q8F, and have returned it.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is great but the Columbus Indiana store is absolutely horrible place to go won’t go back
No, I would not recommend this to a friendGreat screen quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen quality. No complaints. Only negative is the size but that’s buyers error lol
I would recommend this to a friendSolid buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had the TV for about a month and have been happy so far. No issues. Knock on wood.
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture, not as good as I had hoped. Not as great a picture I thought it would get.
No, I would not recommend this to a friendBrand response from Samsung
Posted .rick,
The Q8F combines a billion+ shades of quantum color with our best full array backlighting, Ultra Black Elite and Contrast EliteMax to deliver pristine picture quality. HDR10+ and our powerful Q Engine processing further ensure your content is optimized for 4K clarity, color, and HDR.
It is also designed with several preset picture modes and custom settings, allowing you to adjust images to your liking.
The Dynamic Mode is the brightest among all presets. Standard Mode is ideal for home and regular viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancement and will likely result in the truest picture.
In addition, the quality of the image on your screen also depends on your source and connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of your streamed content depends largely on the speed of your internet as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We look forward to hearing from you.
- Samsung Ambassador
Worked as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy with the install result. With the added antiglare it gives us better viewing.
I would recommend this to a friendNice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning all of the many uses of the tv. Nice product good purchase.
I would recommend this to a friendStill not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the screen has some odd line discoloration. Can't figure out why and it shows up bad during black sections. I would return it but it's an act of God moving a 65 inch TV. TV constantly wants to turn stuff on UHD which messes up my arc from receiver. Have to change settings every time.
I would recommend this to a friendBrand response from Samsung
Posted .Djones:
I am truly sorry to hear about the discoloration issues you are experiencing.
Please contact Samsung TV Support so that we can better diagnose and troubleshoot this issue. You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Pros mentioned:Color, Hdr, Picture quality
Beautiful TV - Finally LEDs That Show Blacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is beautiful. HDR is like looking through a window and this QLED gets close to OLED. This is the first LED TV that I have owned that can actually have blacks on screen instead of dark dark greys. It handles reflections really well and HDR+ mode makes SDR content look amazing. This TV gets very bright and once you set it to Movie mode or HDR+ mode and tweak the settings it looks amazing. Very close to OLED, not quite but it is very close. Image quality and 4K upscaling is done very well. Motion is done pretty well when you set them in the low to mid range in the settings. Local dimming seems to do great and Samsung is doing an amazing job at refining the local dimming and motion with this TV. The TV gets very bright, even during the daytime with the sun setting in the window facing the TV. Viewing angles are pretty good even though it is a VA panel, most will be happy with watching it from multiple angles, you only notice it if you are really looking for it at night time. This is the first TV that has ever made me squint in crazy scenes, amazing product and love using it for gaming, streaming, cable and movies. I would also like to thank Samsung and Samsung QA Engineering. Matthew and Khaled did an amazing job addressing some software issues and really helped to improve this TV. Great customer service, support and thank you for listening! You guys really went above and beyond and we all appreciate it. My only complaint is that the power cord is so short, just wish it had another foot or two.
I would recommend this to a friendBrand response from MrSamsung
Posted .Hi Brandon,
Glad that we got it all worked out for you!
Thank you again for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Okay for some but not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice tv with some good smart functions. The issue I had with it was that it is to bright for my living room and it looks horrible when you turn down the brightness.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobby,
I am sorry to hear that you are not completely satisfied with the experience.
Have you tried different picture modes? The “dynamic” picture mode is the brightest; the "standard" mode is recommended for the everyday viewing.
The Q8F TV is also designed with lots of custom settings, allowing users to adjust images to your liking. Here is a link to the eManual, where you can find details of setting adjustment on page 90: http://downloadcenter.samsung.com/content/UM/201804/20180402122953955/ENG_US_KM2ATSCN-1.1.1.pdf
Our customer care representatives are always glad to assist you with finer adjustments that best suits your viewing environment. Simply contact us via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Not too impressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the store the picture is amazing. Not so much in the home. The color seems off and needs adjusting. I don't know if this TV is able to adjust the brightness or color tint.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TomC,
I am sorry to hear that you are not completely satisfied with the image quality.
The Q8F is designed with lots of custom settings, allowing users to adjust images to their liking.
Here are a few tips that may help better your viewing enjoyment:
1, Our typical store mode is showing the “dynamic” picture mode which is very bright. We recommend Standard mode at home environment for the everyday viewing experience.
2. HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
3. The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s pretty good. Hard to figure out the best color set up. Then yesterday it looked like the color went out. Unpluit snd re-plunged it works fine now..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robinbird,
I am sorry that you experienced issues with your Q8F TV.
Please know that incorrect or loose connections may cause color problems or a blank screen.
You can run a picture test by following these steps:
Go to Settings, then Support.
Choose Self Diagnosis, then choose Start Picture Test.
If the test results indicate that the problem is not caused by the TV, do the following:
● Confirm that the video input connectors are connected to the correct external device video
output connectors.
● Check the other connections as well. If the TV is connected to an external device via
a component cable, confirm that the Pb, Pr, and Y jacks are plugged into their proper
If the issue persists, please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador
- Pros mentioned:Picture qualityCons mentioned:Price
Excellent but not perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After extensive hours of research, I purchased the Samsung Q8F and, so far, I feel it's a great choice. I upgraded from the Samsung NU8000, and I also have a Samsung KU 6300. The NU8000 has a very nice picture, and is a good choice for gamers, but the Q8F is by far a superior set. The picture quality with the QLED is much better than the Edge lit NU8000, and it blows away the 6300. I first contemplated purchasing the following sets, and here are my thoughts/reasons why I did not: LG OLED- Amazing picture but can get screen burn-in. At the highest price point, there's no way I'd invest in a TV that gets permanent image burn-in. SONY X900F: Great TV. I like it better than the NU8000. The only issue for me was price point. On sale at Best Buy for $1999.99, just a $200 discount, vs. the $2299.99 Q8F, a superior set, does not justify the $300 savings. If you are thinking of the X900F and it is within a few hundred dollars of the Q8F, pay the difference and you'll be very happy you did. Vizio P series: Nice picture at a great price, but many complaints about the slow and glitchy userface. Reports of it rebooting as you are watching, etc. Pass. TCL 65" 6 series: A lot of people are very happy with this set and rave about the picture quality at a price point under 1k. However, a lot of people also have had banding issues. So, for me, if budget was a factor, the Samsung NU8000 is a better bet when on sale (Best Buy $1299). Samsung Q9: I would love this, and would purchase it but I can't justify the huge price increase over the Q8 when they are fairly close in performance....plus, I am afraid of my wife. A good source to see the benchmarks of these TV's is Rtings.com
I would recommend this to a friend Nice TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice. One time the tv staid real dim to where I couldn't see it. Had to uplug it and plug back in and it worked fine.
I would recommend this to a friendBrand response from Samsung
Posted .jayd,
Thank you for purchasing the Samsung Q8F QLED Smart TV.
I am sorry to hear that you are experiencing issue with the fluctuating brightness.
It might be due to the ECO Sensor or Motion Lighting features.
ECO Sensor automatically adjusts the brightness level of the TV according to ambient light level, reducing power consumption. If the ECO Sensor has adjusted the screen’s brightness level, you can select Min. Backlight to manually adjust the minimum screen brightness.
If it ever happens again, you may try the following steps:
Go to Settings, and select General settings then ECO Solution.
You will see option of de-select the Ambient Light Detection
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while in the house. When communicating after with questions, no contact! Give it an F!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Can't Calibrate to Make It Worthwhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a substantial investment, and I can't calibrate to our liking. Store techs say wait 30 days to calibrate, but by that time, I won't be able to return it. Such a shame, because I think it may be a good tv, but $250 to calibrate is a joke. Shouldn't need to do that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeTBell,
I am very sorry that your experience with the Q8F TV was less than perfect, and I apologize for the letdown.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
In addition to the tips above, you can reach out to our Customer Support for assistance with image quality adjustments tailored to your preferred viewing experience.
Simply contact us via any of the following options:
• Toll-free calling: 1-800-SAMSUNG
• LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
Picture not as good as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture darkens when background is black. Need to get someone out here
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mouse,
Thank you for sharing your feedback with us.
Our 2018 Q8F TV uses a Full Array Backlight that comes with the benefit of Local Dimming.
This feature allows the TV to dim individual zones to provide better contrast based on the content the consumer is viewing.
You can change how the TV will employ this feature in the menu by selecting Settings > Picture > Expert Settings > Local Dimming.
You will then be able to toggle through the different setting options to your liking.
Should you ever need further assistance with other setting adjustments, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
Good product, poor interface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not interface with Direct TV Now. Highest Tech, think not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Disappointed,
I am glad to see that you are happy with the overall performance of the Q8F TV.
Please know that we are aware of the DirecTV Now app issue and are working to address it.
Once we have more info to share, we will update this post.
If in the meantime you need assistance with any other TV features, please reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Thank you for your patience and for choosing Samsung.
- Samsung Ambassador