Customer Ratings & Reviews
- Model:
- QN65Q60AAFXZA
- SKU:
- 6452371
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class Q60A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and sharp details. The easy setup process is also a highlight, making it a user-friendly choice. While some users have concerns about the remote control's inconvenience and occasional glare issues, the overall sentiment is positive, with customers expressing satisfaction with the TV's performance and value for money.
This summary was generated by AI based on customer reviews.
Okay tv...backlight bleed makes you think twice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has high reviews, but there is serious backlight bleed. This was not the case when I first bought the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AliBC,
Thank you for purchasing the Samsung Q60A TV and for sharing details of your image quality. To ensure your TV's image is fully optimized, please be sure your firmware is up to date with version 1904.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
SAMSUNG QLED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone App not good at all, remote control poor, TV App and interface not very intuitive, and image quality it is ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SAMSUNGTVReview,
Thank you for choosing Samsung's Q60A and for your review. We appreciate your feedback and will share it with our internal teams.
To assist you in learning various functions, settings, or help on the interface, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the Q60A TV under "4K QLED TVs” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
PRICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WE SPENT MORE MONEY BUT IT WAS NOT WORTH IT, THE LESS EXPENSIVE MODEL WOULD HAVE BEEN THE SAME
No, I would not recommend this to a friendLOVE, but dangg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV but did not come with legs and was NOT specified in the item details.
I would recommend this to a friendIt is okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the picture quality. This is definitely my last Samsung TV purchase.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as sharp as TV on display Could have paid several hundred dollars less for same quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanburyMD,
Thank you for choosing the Samsung Q60A TV and for sharing your feedback regarding your image quality. For optimal image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe because I’m streaming, but quick motion does not look good on this television.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MPSS,
Thank you for choosing the Samsung Q60A TV and for sharing your feedback regarding your picture when watching fast motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Terrible Picture Quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any little glare and can't see on the TV. Hard to set up. Picture not very crisp. Any dark movies hard to see, terrible for shadows. Looked so much better in store. Wish we never bought it. Sounds is always off. It's like it changes the settings itself no matter how much we adjust it.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but prices on competing TV’s dropped in a couple of weeks after buying
I would recommend this to a friendBrand response from Samsung
Posted .NReddy,
Thank you for choosing Samsung’s 2021 Q60A QLED TV. At only 1” thick, the sleek and slim AirSlim with minimalist details are designed to enhance your space. With Dual LED, a combination of warm and cool LEDs enhance contrast and improve viewing angles.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
store returned it as defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture appeared washed out. The store returned it as defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sumsang,
Thank you for purchasing the Samsung Q60A TV and for sharing your experience with us.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung TV not so great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had the TV since April of 2022 and we already have a big black line down the center. Luckily we had the total tech package but it needs a new screen already. We rarely use this TV and our bummed that it is already having issues.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality, Remote control
Perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since we took it out of the box I really liked its appearance, the image is very sharp a QLED panel, and supporting HDR contents is bright, There is an Art Mode that enables this TV to display beautiful works of art and that is where this TV shines! the colors are very vivid, the children really liked the size. Is really easy to set up practically installs itself, The television has a self diagnosis display that you press and it starts scanning for any problems, the video games look much better and the sound is perfect, it has a lot of volume, the remote control is very easy to use can be charged by Sun or via USB and I love that you can see two screens at the same time. This TV is fantastic, I really recommend it to everyone.
I would recommend this to a friend Voive control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The voice command doesn't work. Called the geek squad no help
I would recommend this to a friendBrand response from Samsung
Posted .Terry,
Thank you for purchasing the Samsung Q60A TV and for your review. We appreciate your feedback regarding the issues you are experiencing when using voice control. To use this function, the TV must be connected to the internet. Go to Settings > General > Voice > Voice Assistant to select which Voice Assistant you would like to help control your TV (Bixby, Amazon Alexa, or Google Assistant)
To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant. To enable the Settings menus for each Voice Assistant, log into each Voice Assistant.
To run your selected Voice Assistant, press and hold the button, say a command, and then release the button to run Voice Assistant. The Samsung Smart Remote may not recognize your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise. Use the Samsung Smart Remote less than 2 feet (1.5 m) from you with the remote control buttons facing upward.
If you have already set up your Voice Assistant, your issue might be with your remote. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good happy with the purchase after it was finally corrected for
I would recommend this to a friendBrand response from Samsung
Posted .Phil,
Thank you for choosing Samsung's Q60A TV and for your review. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Samsung 65 TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem as sharp or clear as other TVs I have had
I would recommend this to a friendGreat but scratched
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was scratched on the screen and we had to return it.
I would recommend this to a friendBrand response from Samsung
Posted .LourdesMartinez,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Awful TV !!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst TV sets I ever bought in my life !! Do not buy. Sound whether you use soundbar or TV speakers cuts in and out for no reason. I called Samsung Customer Service twice and both times the tech had no clue what was wrong nor how to fix the issue, infact they didn’t believe I had a issue at all. I even took the TV back to Best Buy, exchanged for another only just days after I bought the first one and second Tv had some issue. I changed HDMI cords, updated software, etc. finally took it all back including soundbar and bought An LG from Amazon!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JaysonBestbuy23,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Pending issue with tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been pretty happy with this tv up until this year. All of a sudden i see 3 light streaks around the bottom of my tv when I turn it on. Am talking to best buy about a trade in. Pending an answere
I would recommend this to a friend- Pros mentioned:Picture quality
garbage so many problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hunk of junk great picture an speakers are decent gets constant black screens with sound with this tv terrible
No, I would not recommend this to a friend Looks great but performance is meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks great but it’s a bit glitchy. The apps “skip” or “glitch” when you’re watching anything from HBO Apple or Netflix, Pandora, etc. The tv will kick off any device streaming and then reset itself. Im going to try a contact customer service to replace the tv, but seeing as this is a replacement for my last tv that I had to wait three months to get a main board replaced; I highly doubt I’ll have any luck and I’ll just be stuck with this tv.
No, I would not recommend this to a friend