Customer Ratings & Reviews
- Model:
- QN65Q60AAFXZA
- SKU:
- 6452371
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class Q60A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and sharp details. The easy setup process is also a highlight, making it a user-friendly choice. While some users have concerns about the remote control's inconvenience and occasional glare issues, the overall sentiment is positive, with customers expressing satisfaction with the TV's performance and value for money.
This summary was generated by AI based on customer reviews.
Dark scenes borderline unwatchable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark scenes are barley visible. Black colors are almost “bright” which makes it very difficult to see. Very disappointed considering cost at the time of purchase
No, I would not recommend this to a friendTerrible remote control
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has the world’s worst remote. Numerous issues. For example, the volume control is so touchy it constantly muted instead of controlling the volume.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkRolf,
Thank you for choosing Samsung's Q60A TV and for your review. Your thoughts on the Solar Cell remote are appreciated and will be shared with our internal teams.
To assist you in learning the various functions and settings of your new Solar Cell remote, you can download the Solar Cell Remote Guide directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “TVs”. From there, you can select the Q60A under "QLED 4K TVs” > "A Model Lineup". Additionally, you can find other guides and manuals to further assist you with your TV’s features.
I hope this tip helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Remote and color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV remote is useless and the more u try the more the tv settings are screwed up. Solar remote without batteries is a joke most remotes fit in shadowed slots near chairs.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely disappointed in this TV. The picture is grainy and my 6 year old samsung has better picture than this. I have adjusted the settings and even changed out the HDMI cord. I bought two of them - one as a christmas gift and I will be returning it. I'm quite bummed because normally I'm a huge advocate for samsung but I'm having a hard time finding anything good to say about this TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing the Samsung Q60A TV and for sharing details of your image quality. To optimize your picture quality, please be sure your firmware is up to date with version 1901.0 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Picture quality
my tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality picture is awesome even with the sunlight which makes it enjoyable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi mytv,
Thank you for choosing Samsung’s 2021 Q60A TV. I’m happy to hear that the 4K experience is the best you’ve ever had. Our Quantum Processor 4K Lite transforms what you’re watching into stunning 4K. If you are experiencing specific issues which caused you to give this a 1-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
tv breaks easily.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv trying to get an upgrade from my 42 inch tv. the tv broke real quick as soon as I moved it just a bit. The whole screen went out and when I went to best buy they refunded my 5yr insurance and told me to contact samsung. Samsung was no help. lasted 30 days, moved once.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Huskie,
Thank you for your review of Samsung's Q60A TV. I am sorry to hear that your TV incurred damage when adjusting its position.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to accidental damage. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN65Q60AAFXZA
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv has to be unplugged once or twice daily to not have the tv freeze.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mytv,
Thank you for choosing Samsung's Q60A TV and for sharing the issues you are experiencing. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Disappointing TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned more than 10 Samsung tv's this one is a disappointment. Dark movie scenes have white blotchy areas. If the movie format has black bars on the bottom and top you can see white light clouds around the outside. Same movies on my other TV's don't do this. I purchased 2 of these TV's and they both did it.
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pixels messed up in 2 weeks. Have called Samsung and they said that they would send someone out to see what it is. 1 year warranty and asked for replacement and they said let’s see what repair men say.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aggravated,
We appreciate you sharing the details of your image quality and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
Gret purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv. Great quality eay use (remote is simple). Remote is environmental friendly as it charges via solar.
I would recommend this to a friend poor lip sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor on lip sync. varies on different cox cable channels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .zimmer9,
Thank you for purchasing the Samsung Q60A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1901.0 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still hearing a sound delay after updating your firmware and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please also know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Don’t waist your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we expected. The image was dim and not as clear as the one in show room. We even purchased a new hdmi cable and still was bad. Even both of our our old Samsungs have way much better picture quality. We were so disappointed that we returned it.
No, I would not recommend this to a friendAbsurdly Fragile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absurdly fragile. Don't bump into this thing or move it too fast, the screen will suffer severe damage. Mine literally dropped two inches into the braces and the screen is ruined after two months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hammy,
Thank you for choosing Samsung's Q60A TV and for sharing your review. I am sorry to hear of your experience, and that your TV has accidentally been damaged.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Tv not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get a sharp, clear picture. Samsung does not have a technician to service and calibrate and adjust picture. I have dish but streaming is fine but not on my channels. Will be returning soon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Poor,
Thank you for sharing your thoughts on the picture quality of your new Q60A TV. If the picture you are seeing out-of-the-box is not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
To ensure that your TV’s picture is optimized, be sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Don’t buy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV changes streaming to the Samsung TV Plus on its own no matter what streaming platform you’re watching. It also will black out the screen during some ads. Wished I never bought this TV!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NotaFan,
Thank you for purchasing the Q60A TV and for your review. Please know that you can choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
Please also be sure your firmware is up to date with version 1805.4 which includes stability and performance updates. You can check this by going to: Settings > Support > Software Update.
I hope these tips help. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Open box Excellent condition” more like no box, no remote, no stand, no power chord what a joke crack on screen etc… plus it took like 30 min for them to find tv.
No, I would not recommend this to a friendSamsung quality use to be great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Manufacturers warranty 1 year, month 13 horizontal line. Samsung tv before this less than 4 years old has bright lights that never go away.
No, I would not recommend this to a friendNot so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light was coming through at the top and bottom of the screen when in a dark room. Traded in for 90A upgrade.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Best investment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 3 years since I bought this TV and the graphics, color picture and all still working as new. My children play video games on this and they love how clear the images are. Best investment I've ever had. Looking forward to buy another one for my bedroom.
I would recommend this to a friend Broke after just 1 1/2 yr.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just 1 yr 1/2, the driver board broke and it'd be $500 to repair it (and $2K to replace it!). It's trash.
No, I would not recommend this to a friend