Customer Ratings & Reviews
- Model:
- QN65Q60AAFXZA
- SKU:
- 6452371
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 65" Class Q60A Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality, with many praising its vibrant colors and sharp details. The easy setup process is also a highlight, making it a user-friendly choice. While some users have concerns about the remote control's inconvenience and occasional glare issues, the overall sentiment is positive, with customers expressing satisfaction with the TV's performance and value for money.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Not bad a TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best value for the price. Love it. Easy to setup. The remote control however is rather inconvenient and difficult (in terms of understanding the functions of various buttons) to use even though nicely simplified and compact. Plenty options on the home screen that perhaps need more explanation how to use.
I would recommend this to a friendBrand response from Samsung
Posted .SamsungFan100001,
Thank you for choosing Samsung’s Q60A TV and for your review. We appreciate your feedback regarding the remote included with your TV. To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater.
From there, you can select the Q60A under QLED 4K TVs > A Model Lineup. Additionally, you can find other guides and manuals to further assist you with your TV’s features.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
- Pros mentioned:Color
samsung QLED tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv--color is fabulous. Hope it is as good as the last one !I Installation was seamless with tech who got it right.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung Q60A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great. Bright beautiful picture. Very pleased with it. Service was fast on pick-up too.
I would recommend this to a friend - Pros mentioned:Tv quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV!! Samsung is always the right tv to have. Will buy again.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung QLED 4K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent image quality. Screen is bright from edge to edge.
I would recommend this to a friend - Pros mentioned:Remote control
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great samsung tv, fits my budget for the money. Solar remote a plus.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65 inch QLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound quality. Really happy with the purchase.
I would recommend this to a friend - Pros mentioned:Picture quality
Good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture Good for gaming So far so good I would recommend it
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture and easy set up. Would highly recommend
I would recommend this to a friend - Pros mentioned:Picture quality
New tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Great color and clarity!! Good purchase!
I would recommend this to a friend TV, Great! Best Buy, Not
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great, like all Samsung. The Qlel screen is awesome for 4khd movies. Best Buy buying experience? Not good. I made the mistake of buying on line for in store pickup and it took them 3 days to move it 100 feet from their stockroom to the front door. Buy Amazon and you'll get it quicker and easier and won't have to leave your house
I would recommend this to a friend- Pros mentioned:Picture quality
good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.picture qoality was good however there were ni instruction as to how to find setting or anything else,
I would recommend this to a friend Get Best Buy warranty backing for a great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv purchased this time with the Best Buy service plan. Had the same tv failed after two years of use and couldn’t get any relief from Samsung But we loved the tv bought it this time with Best Buy warranty and I a very pleased
I would recommend this to a friendBest buy just in time for Christmas
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish, the purchase process and installation of this new television was amazing! This is a great improvement from our previous television!
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am somewhat disappointed in the Samsung 65” QLED TV that I purchased. The volume level settings has been a problem and consistently varies with stations and the remote is not user friendly or easy to use. Our LG 65” performs better, is more Intuitive to use and the picture is a higher quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BBSamsungReview,
Thank you for your review of Samsung's Q60A TV. I apologize for the inconveniences you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test
To optimize your TV's audio, please be sure your firmware is up to date with version 1807.2 which includes sound quality updates. You can check this by going to: Settings > Support > Software Update.
To assist you in learning the various features, functions, and settings of your TV and remote, you can download the Q60A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the Q60A TV under QLED 4K TVs > A Model Lineup to download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
clouding light bleed and poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i owned this tv for 3 months over the three months i had to have the panel replaced twice because of bad clouding and lightbleed on the 2nd panel i gave up and asked samsung to give me a refund under the warranty. samsungs tv,s over the years have gone down hill in quality they are built cheap too i ended up getting an lg nanocell 80 series and guess what ? no clouding and very i mean very little light bleed all led tv,s will have some sort of bleed but samsungs tv,s are absolutely ridiculous with it. i dont think i will ever purchase another samsung tv again its lg from now on for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DaBuuchi,
Thank you for your review of the Samsung Q60A TV and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
If you like listening through a tin can.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY DO NOT BUY THIS TV I have been a consistent Samsung buyer for years. I will make this short and sweet for any considering this model, THE SOUND QUALITY IS HORRIBLE. I returned the TV thinking it was a defect, only to have the identical model produce the same quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jonathon,
I’m sorry to hear the sound quality of Samsung’s Q60A TV was not on par with your expectations. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Specialist
Didn’t Last 2 Weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV didn’t even last 2 weeks. Black horizontal lines appeared at the top of the screen out of nowhere and it turned everything below it green. Used to be big fan of Samsung but their recent products seem very poorly made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dougie,
Thank you for your review of Samsung’s Q60A TV and for sharing details of the screen abnormalities you are seeing. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
My second one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this tv. I bought the 43 inch first. I never thought I would enjoy a larger tv but the 65 inch is very impressive!
I would recommend this to a friendTrash dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage tv turns on and off by itself ever 5 seconds cant access settings or anything. Complete waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tomm,
Thank you for purchasing the Samsung Q60A TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist