Customer Ratings & Reviews

We were very happy with the quality of the product and the Geek Squad service was on time and very efficient

I’ve been waiting for this TV, I finally get it, I’m just gonna say worth the money

tv's are pretty much all the same, this is a good brand and a good tv for the price.

Very Satisfied,with the purchase. Hope to have it a long time.

For the price of the TV the picture at home was not as good as in the store

Love the TV 95% of the time. My only concerns are volume changing going up by itself. Sometimes the color is off, giving people blue teeth, and the whites of their eyes are blue and skin tones are off. Assuming it has something to do with the AI features.

In the Sun Room and the Living Room ... with the Samsung HW-Q990F Sound System ...

Once you adjust the settings on the tv its perfect

Very nice quality! Very thin, so be very careful. Nice color blend too.

Product quality is excellent and deliver was smooth and efficient.

TV is great. The picture clarity is awesome. The smart Samsung software is okay.

It takes a little to get used to with all it can do

I had an excellent experience with Brady, the Brighton store manager, when selecting a great TV after the one I wanted was out of stock.

I don’t want anyone else to have this happen. We were told by our sales person Ken if we opened a new account we could get rewards that could be used in many places, including Best Buy and target. I’ve looked into this and they can be used at Best Buy but not target and there are various other places you can use it but he knew exactly how much we were getting in rewards and we can’t use that amount of rewards for anything except for at Best Buy. Our mistake was not asking enough questions so please do. Understand what the rewards do for you. Check on it before you go. I’m guessing this is because we’re not that familiar with their program but make yourself familiar when you go in there for a purchase. The tv we bought is great, customer service disappointing

love the TV; not thrilled the the new remote control layouts / features.

My wife, Deana, and I purchased a Samsung S90F 4K OLED tv on 10/17/2025. The first tv OLED S90F was damaged. We returned the damaged tv back to the store. The replacement given to us, was the wrong tv, a NEO QLED S90F. Upon the discovery from our contractor, that installed both the first and second tv, the second tv was the wrong model. Immediately, we went back to Best Buy, for the third time. We informed the night Manager of the continuing issues that we have been dealing with. He understood our ongoing issues. The night shift Manager gave us free delivery, including set up of the unit and the soundbar, connection of the Wifi to our tv via our cell phone, and take away the second (replacement S90F NEO QLED) tv that was, errantly, given to us when we brought back the first damaged unit to the store. His instructions were entered into the Best Buy system. However, during the free delivery of the third tv two days later, which was the correct tv model, S90F OLED, the delivery staff informed my wife that when they noticed that the tv that they were suppose to take back to the store was not a NEO QLED S90F, but a S90F OLED, they could not even deliver the third tv any longer. Remember, the first damaged tv was an OLED S90F, we took that tv back ourselves, and the store wrongly gave us the NEO QLED S90F. So the instructions for the delivery staff should have been to pick up a damaged NEO QLED. My wife, Deana, had to ask the delivery staff to wait and not leave the condo. The delivery staff employee contacted a Best Buy employee named Stephanie in Dallas. Deana explained everything in great detail to Stephanie, but Stephanie told Deana that there was nothing she could do, since the return pick up tv was not the tv that was on the delivery order for the delivery staff to return to the store. Their conversation about having the delivery staff to leave the condo with the third tv and not take back the second tv went on for about ten minutes. Eventually, everything got settled with a local Best Buy delivery director or supervisor, and the staff was told to deliver and set up the tv and soundbar and the additional tasks that the night Manager put in the notes. Currently, we are waiting for our contractor to tell us what he charged us to install and set up with Spectrum, both tv units. Both times, he and a helper left another job site, drive to our condominium complex and install the tv's and set up. The two Best Buy delivery men, Joe and Aaron were extremely professional throughout the entire delivery and set up. The one star rating is not, in any way, directed at their work. Our rating for their perfomance is a 5 star.

I love the tv but it’s super glitchy I’ve had to exchange it over 6 times,For the price I paid none of that should be happening.

Bought it to replace the previous model which conked out in less than 2 years.

Not a great TV. I had a Samsung before the pandemic and it was the best. Since the pandemic, they are no good. One day it was so good picture quality and the next time it won’t show a clear picture. Back-and-forth like this. The pictures colors are over exaggerated, they’re not real picture. The need to improve on the quality of the pictures.

The item was mentioned as excellent condition as refurbished, but found multiple crashes and defects on the screen.