Customer Ratings & Reviews
- Model:
- QN65S90FAFXZA
- SKU:
- 10313306
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
to a friend
Stopped working after 77 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on Oct 10. On December 28 it would not turn on. I also bought the Best Buy total plan. Best buy will not replace the TV. They said I have to go through Samsung. Samsung has stated that I cant get a technician for a whole week. Finally i get a call from a Samsung technician who doesn’t speak english very well he tells me he has the part for my TV without even looking at it. Sounds like they kkow that this is a defective item and meanwhile i can’t watch the college football playoffs on the $1800 investment I have put into Best Buy. The total protection plan was a great waste of money and Samsung has sold me a lemonde. Very disappointing!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ebell5555,
Thank you for sharing your experience, and we truly appreciate your patience as you await your service appointment. If you need any additional help after the service is completed, Samsung Support is here for you. You can always reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Specialist
Too intense color.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV’s color was way too intense for me. Despite working on the color settings we could not get it to our liking. This TV may be better for gaming, which we don’t do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonD,
We appreciate your input on the picture quality of Samsung's S90F TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > left directional key > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
AI Mode and AI Settings further recognize and analyze the surroundings, noise, the content, and your usage patterns to provide the best viewing experience. You can enable AI Mode by going to Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Best Buy Price Match Doesn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is generally OK. I signed up and paid for Best Buy Member plus to enable me to get price match credit when the price of the TV dropped. I also told the app to notify me of price drops. App did not notify me. I found out about the price drop 3 days after my 60 day price match window and called them. Best Buy would not honor the $400 price drop/price match. Even though the price dropped within my 60 day window, I called them a couple of days after the window. I find this unethical, and I am severely disappointed. $ 400 credit down the drain. They won't do anything to make this right. I suggest moving all my business to Amazon at this point. I do not recommend doing business with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JazzReview,
We're sorry to hear of your experience with Best Buy, though please note that your 1-star review is attached to the Samsung S90F TV. We encourage you to share your feedback directly with Walmart so they can address your concerns.
Should you have any questions or need assistance with the TV, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.
~ Samsung Specialist
Visual bugs and lagging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Black Friday and a month later have problems with artifacts on screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KingH,
We appreciate your input on the picture quality of Samsung’s S90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly unhappy with this TV, so many settings and even after researching on YouTube the picture is not great, especially with the AI mode on. Either Samsung needs to push a firmware update or I guess I have to live with the over saturated colors and intense shadows. Avoid and get an LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .TylerS,
Hard to Nav/Learn
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your S90F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Talk about an upgrade!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After living in a furnished apartment for the last 3.5 years, I'm finally getting into my own space and needless to say - a tv was one of the first purchases! The picture quality and clarity on this tv are UNBELIEVABLE. Setup was so easy and I'm stoked with this tv!
I would recommend this to a friendSamsung 65 inch OLED S90 smart television.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung OLED tv is impressive. Brightness in my room is an advantage. The Best Buy TV people were quite knowledgeable and helpful. In addition the packaging of the TV was highly engineered and allowed easy removal and set up.
I would recommend this to a friendMy New Window
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded my expectations for both Picture and Sound. Easy to use. Able to customize as needed. I Highly recommend.
I would recommend this to a friendBeautiful TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just brilliant. Easy setup and perfect picture. I bought all I could fit in the space I have.
I would recommend this to a friendAmazing awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing picture and brightness - plenty of connections to hook up the accessories
I would recommend this to a friendAwesome television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this television. The picture is super clear with great color. The sound is perfect for television viewing or my Pandora playlists. Our son bought us a movable mounting unit for Christmas. I decided to replace the older, and smaller television, with the largest we could place in the preferred corner. It looks awesome. Our your granddaughters just love it too!
I would recommend this to a friendPurchasing Helper Was Needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new TV and had no clue what I was doing or what to buy. It was a relief to have someone knowledgeable help me by showing me the differences. The TV has an amazing picture, and it took me off guard how thin it is. I've had it for a month and am very happy with this purchase even though it was a little pricey. Worth it!
I would recommend this to a friendSmarter TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that my new TV has a stand in the middle of it. This allows a smaller furniture stand under it. The quality of the picture and sound are very good. The optional "Smart" items are astounding...a lot to learn how to use with my "older" brain. I am learning a lot and enjoying the TV.
I would recommend this to a friendSATISFIED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and sound. One caution: I had mine mounted over my fireplace (65"). Make sure the height measurement allows enough room to LIFT the t.v. up and then down on the mount to properly fit. In my case, I had to get another mount that fit lower on the back of the t.v. It now fits fine.
I would recommend this to a friendSamsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall tv with great picture. Went from a 55 inch to 65 inch so makes a big difference..
I would recommend this to a friendCarole Jean Sperling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best picture I ever had. Best Buy took the old heavy one away and delivered and set up the new one. Extremely courteous and efficient staff.
I would recommend this to a frienda great upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have very much enjoyed the upgraded to an oled tv the colers are great and the gaming performance is so much better then my old led tv
I would recommend this to a friendPerfect picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color and clarity on this Samsung OLED is excellent. The tv is in a very bright room and there is very little glare.
I would recommend this to a friendNew TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great upgrade from my old TV, great picture quality
I would recommend this to a friendReview of Samsung 65" OLED TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase. Video quality is superb and audio is better than i expected.
I would recommend this to a friend