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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 648 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 648 reviews
  • Rated 5 out of 5 stars

    Samsung 65 S90F

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and apps load so fast. I did not know my old tv was so slow on load apps and sometimes stop mid show.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    I bought a dud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my 65" Samsung OLED on Sept 13, 2025 and it was installed on Sept 25 (Could not get an earlier date because Best Buy had a good Labor Day sale). The picture and the sound are great. However, it kept cutting out and then come back on after a few seconds or minutes. Since this is the time of the baseball playoffs, my husband was not happy and had to go to the other room to watch it on a small TV. I will have to return this TV and will edit my review if the replacement turns out to be better. I hope it is just this particular TV that is a lemon and not the whole series.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Hannef,

      We're very sorry that you are experiencing issues with your S90F TV cutting out. If you're noticing audio dropouts - especially when using HDMI - we recommend switching to a High-Speed HDMI cable with Ethernet Channel (labeled HEC or HEAC).

      Also, try a cold boot by holding the power button on your remote for 5+ seconds, and check for firmware updates under: Settings > Support > Software Update.

      If the issue continues, feel free to contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
      • Live Chat
      • Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 4 out of 5 stars

    Samsung S90F

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still on the fence, tv goes in and out all the time. not sure if its the tv or the internet? Old TV was fine?

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      dapple,

      Thanks for your review. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how it holds up against LG Oleds but this is our first Oled which replaced our Q80 QLED and it’s a very noticeable difference in quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Amazing TV...for 43 days

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture, lightning fast menu response, but picture went out after 43 days (sound still works). Very disappointing since the Vizio it replaced was 15 years old. Now dealing with Samsung sending a repair company to our house to assess/fix the TV. Do your research...the fail rate for this model at Best Buy is 25% (1 out of 4). Not liking the idea of having a repaired TV but not much we can do about it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Archer,

      Thank you for your feedback and patience while you await your service appointment. Should you wish to contact us directly with your ticket number, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great tv. Met all my expectations haven't had it that long but so far it's a winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv!! Looks great above fireplace. Geek Squad was quick, helpful and answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience and TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very Knowledgeable and helpful, also he arranged the service job for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv oled 65

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fun experience clean picture nice screen size #1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping made easy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees showed a great deal of knowledge about the products. Explained all the features that suited my personal needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledge of Employee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales rep (Mike Z) has been outstanding! We returned original purchase to get better tv and a sound bar. He was so thorough explaining the technical specs to help us make a decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just what we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Just what we wanted. Best Buy made it so simple. Ordered it online and picked it up at the front door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve ever owned, I will highly recommend to anyone looking for something new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV and OS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is Fabulous. hands down still the best overall experience. Simple OS and the menus work and are straight forward and not a bunch of AI overkill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This TV IS AWESOME!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG ALWAYS DELIVERS, THIS TELEVISION IS AWESOME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like having a movie theater at your living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv and very helpfull sales rep was very knowledgeable thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! No issues easy set up. Recommend a good sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase, we are retired, so get a lot more TV time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Samsung TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV WITH EXCELLENT PICTURE CLARITY AND COLOR IN BRIGHT ROOM

    I would recommend this to a friend