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Customer Ratings & Reviews

$389.99

Customer reviews

Rating 4.3 out of 5 stars with 115 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 115 reviews
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture on tv plus art gallery—easy to install

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total garbage. They somehow made the new version materially worse than the original.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Alex,

      We appreciate your feedback on your Frame TV Customizable Bezel. To best assist with this, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Just as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s just as described and does exactly what I intended for it to do … not look like /function solely as a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Art lover

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy looking at the artwork during the day when the TV is off. Quality of the picture and sound is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product, easy to install !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the product. Installing it is a piece of cake. It has completely transformed the look of the tv to appear like a photo frame.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and seamless....Made the TV look that much more like a picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Picture frame TV looks great on the wall!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely stunning picture and fits very tight against wall like a painting. Please note that the "brains" of the TV are in a separate box that has to either be recessed into the wall behind the TV or held separately in a cabinet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bezel for Samsung The Frame Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bezel looks OK and is easy to install, but it is expensive for 4 pieces of plastic.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JYK11,

      Thank you for sharing your experience with the Frame Customizable Bezel. If there's anything we can do to help, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Like the ability to change the frame color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife liked the ability to change the frame color away from black. The magnetic connection works well. The small plastic elbow pieces to make sure everything lines up didn't snap in easily but they really aren't needed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great bezel of Samsung frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product arrived ahead of schedule. Very solid product as usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Border Beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SO ecstatic about the additional frame for my FRAME TV! It is so refreshing to have options for what you want along the border of your tv. My TV came with a black border and I bought the maroon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overhyped product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnot receive the color as requested. but seems good

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Mnbal,

      I'm sorry to hear that the Frame Customizable Bezel did not meet your standards. If there's anything we can do to assist, please contact Samsung Support on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Picture Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame completes the look of a picture hanging on the wall. Very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think I made a great purchase and enjoy it every day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't expect too much for what you pay.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted TV to blend with wall. Too expensive for what it adds. Left some gaps in the end even after plugging the hooks back side. Magnetic so attaches fast. Not many choices in color and look. I had some rewards to use or lose and couldn't think of anything else as tv comes with everything else including mounting

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frame TV!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv works as a great picture frame as well. The setup was easy and this TV surpassed our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim and modern

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing definitely change the vibes of our TV. Highly recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice frame for Frame TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice looking frame for the Frame TV, but installation instructions weren't great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have not received my order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I ordered this tv frame since November 26th and it has not arrived yet. Today is January 13th, almost two month. Best Buy had not even reach out. This is the first time I have a problem like this with Best Buy. Please let me know what is happening with this order or return my money! Thank you !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JanethT,

      Please know you are leaving a review for the Frame TV Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs and accessories, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Frame accessories.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean sharp addition to my frame TV. Looking forward to collecting more!

    I would recommend this to a friend