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Customer Ratings & Reviews

Your price for this item is $237.95

Customer reviews

Rating 4.3 out of 5 stars with 111 reviews

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    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.5 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-111 of 111 reviews
  • Rated 1 out of 5 stars

    Probably nice, but..?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This never showed up. Would love to review the product but order has been delayed for weeks and Best Buy’s hasn’t refunded or shipped another. I dislike reviews based on the retailer and its own problems but here we are :(

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Itsme,

      I'm sorry to hear you're having issues with delivery service provided by Best Buy. I recommend reaching out to your local Best Buy store for assistance. If we can help once this is resolved and you receive your bezel, please feel free to reach out to Samsung Support on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 1 out of 5 stars

    Item did not arrive to my house

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My item purchased didnt arrive. I did wait for 8 days and no compensation was given.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      GarrickA,

      Please know you are leaving a review for the Frame TV Bezel, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 1 out of 5 stars

    Frame

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap piece of plastic. Very disappointed. For the cost of this item, you would think it was more realistic of wood and wider not impressed. Extremely disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Useful Addition to The Frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to fit and improves look of The Frame TV. Completed install in less than 15 minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money. It doesn’t significantly change the look of your TV and should have been included with the TV. My frame TV only lasted 8 months and Samsung made the warranty process difficult. I wasted money buying this product. Don’t do the same.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s not good material

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good it arrived late and Brocken this is the third one that I attempted to use

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      EduardoS,

      So that we can better understand and assist with this, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/

      ~ Samsung Pro Samsung

  • Rated 1 out of 5 stars

    UGH

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible and will return it. It was a BIG NOTING.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Justinas,

      Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/

      ~ Samsung Pro Samsung

  • Rated 4 out of 5 stars

    Teak Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit darker than expected. Snaps easily into place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 Would Reccomend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV & great vibes! We haven't installed it yet as we're preparing for a move but we're excited to have this be the centerpiece of our new home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It finishes off the frame look of the TV. I got mine in white

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a must buy for Frame TVs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bezels are a must if you buy the Frame TV. The white one changes the look completely and blends in as a frame.

    I would recommend this to a friend