Customer Ratings & Reviews

Name: Samsung - 7.2 Cu. Ft. Electric Dryer with 8 Cycles - White
Brand: Samsung
SKU: 2878395
Price: 584.99 USD
Rating: 4.6 (1505 reviews)

Samsung - 7.2 Cu. Ft. Electric Dryer with 8 Cycles - White

Model:: DV40J3000EW; |
SKU:: 2878395

User rating, 4.6 out of 5 stars with 1505 reviews.

Highly rated by customers for:

Customer reviews

Capacity
Rating 4.3 out of 5 stars
Dry Time
Rating 4.0 out of 5 stars
Ease of Use
Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the 7.2 Cu. Ft. Electric Dryer's fast drying speed, quiet operation, and ease of use. Many appreciate its spacious capacity and find it to be a good value for the price. While some wish for additional features or an interior light, the overall performance and quality receive positive feedback. The dryer's energy efficiency is also frequently praised.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (1,439)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 70 Showing 1,381-1,400 of 1,505 reviews

Rated 4 out of 5 stars
Great
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it for my second floor for small wash .......
I would recommend this to a friend
Rated 4 out of 5 stars
good
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like it is super fast. And let's you select the time
I would recommend this to a friend
Rated 4 out of 5 stars
Nice dryer for the money
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has been working with no problem for a month now
I would recommend this to a friend
Rated 4 out of 5 stars
Great buy
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Posted 10 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very pleased with this purchase - highly recommended!
I would recommend this to a friend
Rated 3 out of 5 stars
Good for the price
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a little small compared to the load of clothes I can washer within the matching washer but it does the job it is supposed to do. I do like the chimes it plays when you start it up and when the the cycle finishes.
I would recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hello theresa869,
  
  Thank you very much for your feedback on one of our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
  
  Thank you, and stay safe!
  
  Your Reference Ticket Number: 1144589139
  
  -Angelica
Rated 1 out of 5 stars
Drum stopped working
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Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After only a year and a half, this dryer's drum stopped working (as far as I can tell right now). I unfortunately thought "oh, nothing will happen to it." I DIDN'T get a protection plan, how about that? I spent a good $400/$500 on this piece of junk and there's no proper help? ONLY A YEAR WARRANTY, really? Now, I'm left with a dryer that isn't working and I have to order service to get it repaired through the manufacturer. DO NOT BUY. Also, at the time of delivery and install, the person from best buy that installed the dryer did a TERRIBLE job connecting our vent. When I checked back there its all smashed up! I don't know if this is what eventually caused our issue or not (the technician told us he had some trouble with the vent at the time of installation, but didn't realize it was that bad). Whatever. I'm sure we won't get any help, other than having to spend an entire paycheck repairing/replacing this whole thing.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Hi there brds8386, I understand you are experiencing issues with your Samsung Dryer not spinning and know that is very upsetting due to the timing. I would like to extend a hand in getting this issue resolved. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143544178. We thank you for being a part of our Samsung family. ^Brad
Rated 1 out of 5 stars
Didnt work
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivery people were very unprofessional! Smoking in my doorway. Didn't hook up the dryer. When they left, I washed a load of clothes and found out the dryer didn't work. It's been over a month and bestbuy still hasn't given me my money back! All I get is the run around! Plus they won't let me speak to a supervisor at corporate about this. All I get are promises that people will call back and they don't. GIVE ME MY MONEY BACK!!
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Dear Valued Best Buy Client,
  
  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
  
  Your reference number is 1144606165.
  
  -Noraina
Rated 3 out of 5 stars
Needs a little extra time to dry
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Posted 5 years ago. Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have to run the cycle on the machine more than once which shouldn't be necessary on a new machine inside a new construction home.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Hi there,
  I see you are having concerns with your Samsung Dryer. I have some helpful information to ensure you are getting the best performance from your machine. See links below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
  Thank you for choosing Samsung. ^Brad
Rated 2 out of 5 stars
Dries The Clothes
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got a fantastic deal on this dryer, so overall I'm satisfied. It takes some experimenting to figure out which cycles will work best for which load. The cycles are preset but you can make small adjustments. The reason I only give it 2 stars is that there is no way to turn off the signal, and the little song goes on forever! It's fine if I'm doing laundry during the day but it's inconvenient if I want to dry a load at bedtime.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
No warranty extensions?
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this item with a 3 year Geek Squad warranty and it started to give me issues after 3 and 1/2 years and the coverage had expired! Gasket seal on the door started to fall apart and now it squeaks like a banshee from time to time. Manufacturers warranty is just 1 year parts and labor and 2 years on the control board. Has annoying musical chimes on startup and shutdown. Best Buy should offer extensions or renewals on their Geek squad coverage. Disappointed!
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Thank you for your feedback, Aztec59. ^Lo
Rated 3 out of 5 stars
Good dryer
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Posted 10 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I only give 3 stars is because it doesn't remember your last setting it dries good but the automatic stuff leaves your clothes a little too damp for my liking.
I would recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi MEESAAPD,
  
  Thank you for bringing this to our attention. I see you have some concerns with the dryer. I sincerely apologize for the inconvenience this has caused you.
  
  Please know that we value your observation. We will continue improving the quality of the products and services we offer.
  
  Please make to the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
  
  Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
  
  Should you need more assistance, please feel free to get back to us via the following options:
  
  1. Facebook Messenger: http://m.me/Samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Number: 1144810890
  
  Have a great day.
  
  ^Charles
Rated 3 out of 5 stars
Smaller tyan expected
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Posted 5 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
will not wash or dry queen or king comforters. Will not fit in either washer nor dryer. Other than that good machines
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Hi there,
  Thank you for joining our Samsung Family and hope you enjoy your washer and dryer for many years to come. Thank you for choosing Samsung. ^Brad
Cons mentioned:
Interior light
Rated 2 out of 5 stars
Basic dryer
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Posted 6 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No frills. Nothing interesting or unique. No interior light. It's a dryer - it dry's clothes
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi msheldon1,
  
  We appreciate you giving us a review on the Samsung dryer. Thank you for giving us honest feedback on the design of the dryer. Right now, we are continuously working to improve our Samsung products.
  
  If you have inquiries or need further assistance, you may contact us via the following options:
  
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Thank you for choosing Samsung, and have a great day!
  
  Ticket number: 1144427033
  ^Rainly
Rated 3 out of 5 stars
OK at best
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Posted 9 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The clothes come out wrinkled. Probably would not purchase this unit again. Surely there is a mfg that makes a quality product that the government cannot control.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi BSYC,
  
  Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the garments still wrinkled after wrinkle release. Usually, this can be resolved by putting in small loads of 1 to 4 items that work best. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
  https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
  
  Garments still wrinkled after Wrinkle Release: See page 28.
  https://downloadcenter.samsung.com/content/UM/201909/20190913052051286/DV3000J_DC68-03170N-10_EN_CFR_MES.pdf
  
  You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
  https://www.samsung.com/us/support/answer/ANS00050526/
  
  If repair is needed, please take note of your warranty coverage:
  https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
  
  If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144623581
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 3 out of 5 stars
It’s okay
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Posted 6 years ago. Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Takes a long time to do a load. Can’t figure out how to have it auto-sense the load size. Kind of miss my regular old washer.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Thank you for your feedback. ^Lo
Rated 3 out of 5 stars
Dryer does the job
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Posted 7 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
solid dryer i like the fact of timer shut off switch, but door gasket got tangled in clothes and broke off. ; ( not so happy here.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Hi there, it's good to know you like this feature. On the other hand, I surely understand your point about what happened to the door gasket, and we'd like to make it right for you. Please contact us via Twitter: https://bit.ly/2y8aOGz or Facebook Messenger: https://bit.ly/2LmCR7F so we can provide you with possible solutions to this case.
  
  ^Jefry
Rated 3 out of 5 stars
OK Dryer
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Posted 10 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A bit loud, and at times sounds like something scratching on a mesh panel.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi laundrylady,
  
  We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds. Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
  
  I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
  https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
  
  The dryer is noisy:
  https://www.samsung.com/us/support/troubleshooting/TSG01000979/
  
  You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
  https://www.samsung.com/us/support/answer/ANS00050526/
  
  If repair is needed, please take note of your warranty coverage:
  https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
  
  If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144588337
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Save your money!!!
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Posted 5 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had nothing but issues with this dryer. At 10 months the thermostat quit which was under warranty so, fine. 3 months later, same thing. This year the pulley has broken twice and now, just today it shuts off after 5 minutes, probably a sensor issue. I hate this thing. It's only 5 years old. It replaced a 20 year old Amana that never needed a repair and just died of old age. Going back to a basic, heavy duty dryer; forget all this digital crap; it's not worth the aggravation.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 5 years ago.
  Hi there,
  I see you are having issues with your sensor cycles on your Samsung Dryer. I have some helpful information that will help resolve this issue. See link below:
  https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
  Thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
Ok dryer. No interior light.
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Posted 8 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The dryer is ok but it's really just a fancy looking old school dryer. It doesn't even have an interior light.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi MJONE081,
  
  Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the dryer does not have light and does not meet your expectation. We understand that it would be easier for us to get the laundry out if there were light. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
  https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
  
  Please click the link below for the specification guide:
  https://image-us.samsung.com/SamsungUS/home/home-appliances/dryers/all/032218/DV40J3000EW.pdf
  
  You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
  https://www.samsung.com/us/support/answer/ANS00050526/
  
  If repair is needed, please take note of your warranty coverage:
  https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
  
  If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144711328
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 2 out of 5 stars
Very loud
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Posted 6 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does a good job of drying clothes (as we expected). It was pretty quiet when we 1st started using it but 1 month later all of a sudden it got obnoxiously loud, like something is grinding. So typical, buy something new and keep your fingers crossed as to how long it will work before something happens. Time to call customer service.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Roxy1,
  
  We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience of having unusual noise coming from the dryer.
  
  To help you with this, I will provide you with a link that indicates an article if the Samsung dryer is noisy.
  
  Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000979/.
  
  You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2.
  
  If you have any questions and need further assistance, you may contact us via the following options:
  
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  4. Samsung Customer Care: 1800-7267-864
  
  Thank you for choosing Samsung, and have a great day!
  
  Ticket number: 1144423311
  ^Rainly

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Customer Ratings & Reviews

Samsung - 7.2 Cu. Ft. Electric Dryer with 8 Cycles - White

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Great

good

Nice dryer for the money

Great buy

Good for the price

Brand response from Samsung

Drum stopped working

Brand response from Samsung

Didnt work

Brand response from Samsung

Needs a little extra time to dry

Brand response from Samsung

Dries The Clothes

No warranty extensions?

Brand response from Samsung

Good dryer

Brand response from Samsung

Smaller tyan expected

Brand response from Samsung

Basic dryer

Brand response from Samsung

OK at best

Brand response from Samsung

It’s okay

Brand response from Samsung

Dryer does the job

Brand response from Samsung

OK Dryer

Brand response from Samsung

Save your money!!!

Brand response from Samsung

Ok dryer. No interior light.

Brand response from Samsung

Very loud

Brand response from Samsung

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