Customer Ratings & Reviews
- Model:
- DV40J3000EW
- SKU:
- 2878395
Rating by feature
- Capacity
Rating 4.3 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 7.2 Cu. Ft. Electric Dryer's fast drying speed, quiet operation, and ease of use. Many appreciate its spacious capacity and find it to be a good value for the price. While some wish for additional features or an interior light, the overall performance and quality receive positive feedback. The dryer's energy efficiency is also frequently praised.
This summary was generated by AI based on customer reviews.
Buyer beware - lots of extra cost and repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very frustrated with this dryer. In the past 4.5 years, it's required three different repairs...costing more than the dryer itself. I'm hoping it holds out a little longer, but I'm really upset about this purchase. Feels like I wasted my money on something that should have way better longevity without these issues and certainly not three repair visits in under 5 years. For what we paid, I'm surprised that Best Buy or Samsung hasn't recognized the multiple visits and offered to replace the unit vs. just repairing it over and over again. This is my first Samsung appliance purchase and I doubt I will be repeating it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there NHanson,
I see you have been experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help in your situation. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143118753. We thank you for being a part of our Samsung family. ^Brad
Takes time to dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor will turn off the load why items are still slightly damp. Usually needs another few minutes to finish.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynchburger,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer taking too long in drying clothes. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588362
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cheap but noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like the belt is slipping already. Love the dryer but it’s noisy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bruiser! I'd like to provide this link (https://bit.ly/3kz5cc5) to help you with the noises you're hearing from the dryer. ^Jecca
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is noisy...buy my it's in the garage..sometimes clothes dont get dry all the way
I would recommend this to a friendBrand response from Samsung
Posted .Hi Keke,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer having a loud noise and not drying clothes properly. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588516
Thank you for choosing Samsung. Have a great day.
-Trisha-
I don't like it at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sheets roll into a ball. Sensor doesn't really work. I always have to dry clothes longer. I had to buy a special clothes basket that would fit under the door - regular ones don't work. Whatever you do, don't buy Samsung washer either. I could go on-and-on about that.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Dixie5346, we understand your frustration with this dryer. For further assistance with this issue, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
Cycles are to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cycles are to long, wash took two hours and to dry was about the same time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Belle. I understand that having appliances that run for a while may be frustrating. Here is an article that outlines the potential causes of this and how to go about shortening those run times (http://bit.ly/2GyXUn7). Thank you for choosing Samsung. ^Lo
Not reliable!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased dryer in January of 2017. The dryer worked well for 2 years and then all the problems started. In February of 2019 the dryer stopped drying. Had to have the heating element replaced. In June of 2019 the dryer started making a loud noise when drying. Ended up having to have the Belt pulley and bracket replaced on the machine. In September of 2020 the dryer started having issues where it would over dry or not dry at all. The thermistor needed to be replaced. Also the display board was not lighting up fully. Made the decision to not repair and replace the machine.
No, I would not recommend this to a friendNew house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't tired it yet?? But looks good. Still finishing building so will update when in use
I would recommend this to a friendBrand response from Samsung
Posted .Hello Kel27529,
We appreciate you taking the time to leave us a review on your dryer. You made an excellent choice, and we are pleased to hear how happy you are!
Please know that we value your observation, and we will continue working on improving the quality of the products and services we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144810245
Have a great day.
^Charles
Heat/Cool down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this item delivered to us. When we got it up and working, we realized that it was not heating correctly. We tried it on every single setting and check the vent and electrical. Turns out it was something wrong with the dryer. Best Buy was willing to give us a new dryer. The new one had the same exact problem. It basically never leaves the cool down phase so it does not heat up or there is something wrong with the heating element. After doing a lot of research my husband and I found out that this is a known problem with this dryer. I would not recommend it at all! We are now in the process of getting a third dryer and we will never look at Samsung for any washer or dryer needs that we may have in the future.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you frustration with getting an operable unit. I am glad that the retailer was able to take care of you and get a fully functioning unit sent out to you. Thank you for choosing Samsung. ^Brad
Is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But don’t put a lot it clothes together because you can damage
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lola,
Thank you so much for taking the time to send this feedback! Everyone here at Samsung loves to know that our customers enjoy the products. We're glad that you love so far the dryer. For the best result, we can follow the recommended load size and settings. We are always trying our best to make your experience memorable, and we're glad that we've achieved it!
I highly recommend clicking this link for your future reference:
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588480
Thank you for choosing Samsung. Have a great day.
-Trisha-
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer/dryer combination and at the time I “thought” I just wanted a basic “no bells and whistles” type set. Well, I have never been more dissatisfied but I’m stuck with them. I complained about the first set and Best Buy gladly replaced them with a slightly upgraded set so I didn’t have the heart to complain again. The dryer isn’t quite as bad as the washer. The washer is more of a “swisher!” It just sort of barely shakes the laundry back and forth and sometimes hardly covers the clothes with water. I can’t wait to donate these to charity and buy a real set in the future! Sorry for the bad review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 2Happy,
Thank you for bringing this to our attention. I see you have some concerns with the washer and dryer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
If your washer is shaking, here are some things you can check to improve your experience.
The washing machine shakes, vibrates, or is noisy
https://www.youtube.com/watch?v=ywOrH59K9Rw
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
Samsung washing machine water fill issues https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144809554
Have a great day.
^Charles
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first dryer for same problem of not getting things dry. I put a regular load in on normal dry, towels came out damp. Put quilt in and it took over 3 hours to dry even on hottest temp. Returning it and going with a different brand.
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year dryer no longer working. I am sure it is the heating element but waiting on geek squad to come check it! Purchase a warranty if you purchase this item!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dc0711,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working/drying properly. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588268
Thank you for choosing Samsung. Have a great day.
-Trisha-
Hassle for a side vented dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is fine Asked for a dryer that had a side vent. Didn't realize that I had to have someone come and take the dryer apart to install the venting system. Would have been informative that the salesman would have told me before selling this dryer. Guess all about the sale.
No, I would not recommend this to a friendSamsung needs to review product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dryer has a loose rubber in the dryer as water that evaporates from high heat comes out as the dryer cycle is on. Samsung needs to check the rubber at the door dryer and fixed it. I still see a little water coming out from the door dryer.
No, I would not recommend this to a friendBroke
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a year, just outside of the manufacturer warranty. I should have listened to the reviews! Buy the extended warranty if you get this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there CRose, I see that you are experiencing issues with your Samsung Dryer and know the timing is not ideal. I would like to extend a hand in getting your unit working properly. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143493829. We thank you for being a part of our Samsung family. ^Brad
Chime can't be turned off
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dries just fine but I didn't know you DON'T have the option to turn off the end cycle chime. It's loud, long and so annoying! Makes me completely dislike my dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your feedback is very important to us, Weeweezuh! Thank you so much for letting us know what you think of this dryer. ^Jecca
HEAT STOPPED WORKING
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this dryer for 2 years and then it stopped heating. I would not recommend for the long term.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144970330) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Worked well for a couple years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 years and the heating element went out. It will cost almost as much as I paid for the dryer to get it fixed. Buy elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142921352. We thank you for being a part of the Samsung family. ^Brad
Broke after just under two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Samsung dryer with the matching washer just under two years ago. Today, the dryer quit working, and am told by a technician that it would be $200 to fix. Cheaply made appliance - stay away.
No, I would not recommend this to a friend
