Customer Ratings & Reviews
- Model:
- DV40J3000EW
- SKU:
- 2878395
Rating by feature
- Capacity
Rating 4.3 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 7.2 Cu. Ft. Electric Dryer's fast drying speed, quiet operation, and ease of use. Many appreciate its spacious capacity and find it to be a good value for the price. While some wish for additional features or an interior light, the overall performance and quality receive positive feedback. The dryer's energy efficiency is also frequently praised.
This summary was generated by AI based on customer reviews.
worst dryer i have ever had in 50 plus years of ho
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is below a "poor" rating. The quality is awful. Wrinkles, wrinkles and more wrinkles despite every single process I tried. The dial choices are screwy. Reason i purchased it was because I desperately needed a washer and dryer and due to production shut-downs due to pandemic, this was the only thing available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your valued feedback, Consultant. Your input helps us to continue working to improve the overall customer experience. ^Jecca
STOP! DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please be advised, it stopped heating after 2 years! Samsung said tuff luck-will not fix. $340 to fix. Went online and saw hundreds had same issue. Do not purchase product! You've been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Quincy,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working/drying properly. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588254
Thank you for choosing Samsung. Have a great day.
-Trisha-
There’s better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2 years then the motor blew out just months after warranty expired
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working. We understand how important these machines are, especially if we are doing our laundry during our busy schedules. We will surely notate this feedback for better products and services in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
You may click the link below to look up parts needed for replacement:
https://www.samsungparts.com/Default.aspx
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144710656
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very Loud Signals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit does not have the ability to silence the VERY LOUD chimes they play after a cycle ends. We called Samsung and they don't have any solutions. We do laundry primarily once kids are asleep and several times in the first week this woke them up. Would not recommend to anyone with baby/kids rooms anywhere near laundry room. (And note that the advertisementd do not disclose that this model has no mute options like the rest of their line.)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it's very loud. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this. I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you if your dryer is busy.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144605874.
-Noraina
Buyer Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Nov. 2019 - Lasted one year one month. Samsung will not work with you and unless you purchased "extra" warranty from best buy, your screwed. Expect to have a repair man out within 18 months and charge you as much for repair as the dryer itself. Buyer beware!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Dryer and I am glad to see that one of our certified technicians was able to resolve your problem. If you need any additional assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143064823. We thank you for being a part of the Samsung family. ^Brad
Horrible doesnt dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was lied to when i purchased dryer. Paid for cord and vent and the lazy delivery guys didnt install either. Since we had to hire an electrician to have installed so i need a credit now and reimbursed for electrician
No, I would not recommend this to a friendWould not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer not heating just after the 1 year warranty by a month. That’s ridiculous it it’s like that with almost everything now. Throw way product once out of warranty. What a joke Samsung is!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer not operating. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143035123. We thank you for being a part of the Samsung family. ^Brad
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this dryer because it was cheaper then a LG. The dryer failed to dry the clothes fully. I return the dryer and bought the LG which works great. You get what you pay for, go cheap and get an inferior product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144605379.
-Noraina
After only 3 years squeaks and squeals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im very disappointed in this dryer already having problems this soon after purchasing. I will be replacing with an LG which has a 10 year warranty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Grassrootz! I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Additionally, I have provided a link regarding the noise issue with your dryer, which can be located by clicking here (https://bit.ly/2SZ3s12). Thank you for being a part of the Samsung family! ^Liz
Just stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about a year and a half, now the dryer doesn’t spin. It turns on and makes a sound but then does nothing. I didn’t expect this thing to not last. I had my last dryer for over 10 years!! So disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142674815. We thank you for being a part of the Samsung family. ^Brad
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has broken twice in the year and a half I've had it. The repair guy said it needs a new motor now. What a piece of junk. No more Samsung appliances for me!
No, I would not recommend this to a friendUndelivered Promises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They waited till the last minute to notify me they cannot deliver this product after almost a month of waiting. They could have called to rescheduled vs waiting an hour before the delivery time to cancel the delivery.
No, I would not recommend this to a friendOrdered two and neither one worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the dryer was bad or bad Hook up both dryers did not hear up or dry the clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nancy,
We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience since the clothes are not dry after using the dryer.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the clothes are still wet after using the dryer.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144426337
^Rainly
Piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 23 months. Will never buy this brand again. Set it out for garbage pick up because repairs were expensive and was told it will go out again.
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product died when it was just under 2 years old. I think it’s reasonable to expect a dryer to last longer than that! Of course, warranty is out.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both the Samsung washer and dryer both suck. I wouldn't recommend this to my worst enemy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dryer. Thank you for giving us honest feedback about the Samsung dryer and washer. Right now, we are continously working to improve our Samsung products.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144466926
^Rainly
GARBAGE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has replaced dryer 3 times in 1 year. now its having problems again approaching 3 year mark. losing faith in the cheap garbage appliances Samsung is putting out. find another dyer
No, I would not recommend this to a friendNot working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because it was not working, store refused to take it and i wouldnt ask my friends to come carry this heavy thing again
No, I would not recommend this to a friendDoesn’t last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3.5 years after purchase heating element went out and need to repair. Apparently this is common issue based on other reviews I am now looking into.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
wow, what an item. Matches everything in the kitch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.always wanted samsung product. Now that I have them, they are amazing. Wish everyone could enjoy these appliance. My next item will be a frig.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I am glad to hear that you love your new Samsung Dryer. Thank you for being a crutial part in our Samsung family. ^Brad
