Customer Ratings & Reviews
- Model:
- DV40J3000EW
- SKU:
- 2878395
Rating by feature
- Capacity
Rating 4.3 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 7.2 Cu. Ft. Electric Dryer's fast drying speed, quiet operation, and ease of use. Many appreciate its spacious capacity and find it to be a good value for the price. While some wish for additional features or an interior light, the overall performance and quality receive positive feedback. The dryer's energy efficiency is also frequently praised.
This summary was generated by AI based on customer reviews.
waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of Samsung products but I am now part of the bad review section with Samsung. The dryer will stop heating up after a couple years. You are taking a chance if you are buying this unit. Check the reviews on Samsung site.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mr720, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. This link (https://bit.ly/2Qd2D0B), will take you to troubleshooting options that will help you determine what may be causing the heating issue. If that doesn't do the trick, please reach out to me for further support. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138726436. Thanks! ^Mae
Very poor product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer less than two years ago. When serviceman came to repair, he quoted $289. This seems totally unacceptable for a dryer less than two years old. Samsung customer service was of no help, nor was Best Buy. I would not recommend.
No, I would not recommend this to a friendDon’t waste your money!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dryer was great for 3 years... now it won’t dry. Repairs are more than a new dryer. My old dryer lasted 15 years. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. We understand how frustrating it is when your expectations aren't met and would love to help.
Here is a link that will help you find an authorized service provider in your area to assist in getting this resolved (http://bit.ly/37vxn5T). ^Lo
Stay away from samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t last long at all. Barely been 7 years. Products are made so cheap now!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jager,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV40J3000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144588219
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not happy with this unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer makes all kinds of racket. I let the customer service rep listen and he asked if I could fix it! Guess the bearing noise in my 10 year old unit wasn't so bad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Robbman,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it makes all kinds of racket. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144605485.
-Noraina
