Customer Ratings & Reviews
- Model:
- DVE45T3200W
- SKU:
- 11619510
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Would not recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 5 appointments to get delivered and it came damaged. I would recommend this product but I would never shop at Best Buy after this poor experience again. I will be telling others the same.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with your recent purchase.
Have a great day.
-John
Bad Dryer x's 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st Dryer did not heat up and dry. Returned and waited for replacement dryer. In 2 days, the replacement dryer did the same thing and stopped heating. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how frustrating it is to receive a replacement with having the same issue. We are here to assist you.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Low end model
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is okay. I’ve had much better this is a low end model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much for sharing your thoughts, CBCB! We always appreciate feedback. ^Jecca
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes all day to dry 4 towels even though you can tell the machine is getting hot. OR when you turn it on for a normal dry for an hour it shuts off after ten minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand the frustration of when you purchase a dryer and it's not working as designed. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your clothes not being dried (https://bit.ly/31ocyuO). If this does not solve the problem or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042023) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Why was open if it was shipped to the store ?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer didn’t had no box it was just wrapped with plastic and the unicel around it no cables or book directions where included I this point I have a dryer that I can’t used
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Cycle
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dryer does not have a light in it. It’s just a big black hole. Need to use cycle twice for close to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RachelS, we know the convenience of having a working dryer at home. Allow us to help you maximize your dryer performance.
Below is a link to help you diagnose if your dryer is not hot enough. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146676755) to help our team pull up your information.
Have a great day.
^Camille
Dryer is broken, 15 months after purchase.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is a little over a year old, and is already needing a repair that will cost more than half the price of the driver. Not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ryan,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DVE45T3200W/A3 for the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144598057.
-Noraina
Poor quality product.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever buy a product from Samsung. My wife called helpdesk to solve a problem for over 6 to 7 times. everytime, they keep saying that they will send technician. Nothing has been done so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Npatel, I see that you are experiencing issues getting service on your new Samsung Dryer. I would like to offer some assistance to make sure your unit is working properly. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144032538. We thank you for choosing Samsung in your home and being a part of our community. ^Brad
Horrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nevermind the dryer. Best Buy has the absolute worst customer service, I have ever experienced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback about your overall experience with your recent purchase.
Have a great day.
-John
no bueno
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unwrapped and plugged in and 9c1 is the code coming up. Brand New machine not working at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Congratulations and we are happy to know that you got a new Samsung dryer, JohnB. Let us help with your new appliance.
Error codes help identify the problem when your dryer isn't working properly.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Use SmartThings to control your Samsung dryer remotely:
https://www.samsung.com/us/support/answer/ANS00089042/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
How to fix a dryer that won't start:
https://www.youtube.com/watch?v=78lJFJkU7hI&t=6s
9C1 on pages 30 and 40. Connect the electrical wiring on page 25. Electrical requirements on page 19. Does not run on page 42. Installation on pages 22 to 31.
https://downloadcenter.samsung.com/content/UM/202101/20210108110439001/DV3200T_DC68-03784N-03_EN_CFR_MES.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145399995) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy . Motor went out in 13 months. Our warranty was out by 1 month. Really expected at least 5 years out of this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Broken, I see you have some concerns with your new Samsung Dryer and understand how frustrating that can be. I would like to offer some assistance to resolve your concerns, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144019333. Thank you for choosing Samsung in your home. ^Brad
Washing Machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst experience I have ever had with the experiencebest buy. Nothing but problems Now I have a lemon washer that has to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sugarland,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144981624) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Worked great until last night
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ONLY 1 year old! I loved this dryer until it stopped drying our clothes last night. We are a disabled household. What a surprise for Xmas. :( What are we suppose to do??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there UnhappySenior, I see that you are experiencing some issues with your Samsung Dryer not heating and would like to provide you with a helpful link to ensure the best quality results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143984766. We thank you for being a part of our Samsung family. ^Brad
Still waiting to see results
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never blew heat at all waiting on Service man today actually. It seems like a beautiful Product if the heating element was working correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung dryer never blew heat. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has drying issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included the links to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE45T3200W/A3
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144682198
Thank you, and stay safe!
-Angelica
A joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Who in there right mind puts seconds in a dryer setting! I choose what I think is 20 minutes and it's stopped in 20 seconds. There isn't a single setting that's useful to me!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Dryer not drying your clothes. I have some helpful information to help make sure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Thank you for choosing Samsung. ^Brad
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't heat up as good as the old one, I don't like it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We wish the dryer to work and sound to your expectations, Ihler. We are here to help you with that.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please see these links for details.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Samsung dryer isn't heating or drying
https://www.youtube.com/watch?v=LibK_OLFH4Q
Keep your house safe and your energy costs low with a little routine maintenance. And if a crayon or some other kind of stain is all over your dryer, you'll want to clean that up before putting any more laundry in. Please check this link for details.
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145502898) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heater broke in a month and Best Buy doesn’t help fix the situation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for leaving us a review about your overall experience with your Samsung dryer, ScottA. We'll be glad to look into this for you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer, it runs only as long as it needs to and only has the bells and whistles that you really need in a basic dryer. I didn't pay too much for technology that ultimately doesn't pay for itself. Relatively quiet and "sings" when a load is completed.
I would recommend this to a friendIssues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is cutting off a few minutes aftrr it starts
No, I would not recommend this to a friendTreble support from Sansung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Treible dryer. Nothing but problems, Sansung support is the worst ever had. Don't buy you will be sorry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there VeryUnhappy, I see that you are experiencing some issues with your Samsung Dryer. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143907819. We thank you for being a part of our Samsung family. ^Brad