Customer Ratings & Reviews
- Model:
- DVE45T3200W
- SKU:
- 11619510
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer and great customer service. Hopefully it’ll continue to run well
I would recommend this to a friendSUDDENLY OUT OF SCTOCK AND NOT HELP FROM BESTBUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV (Open Box Item) was DAMAGED and with a lot of missing accessories, Washer /Dryer were NOT in stock when it was supposed to, then I was told that my order was canceled without notifying me by the badly trained staff at the Houston Outlet location, I chatted with agents and supervisor and could not resolve anything, even ending the chat without even attempting to help, then the help Center over the phone also agent and supervisor alike did not even try to assist at all, saying that my only solution was to cancel the order, not even allowing me to pick up from another location which clearly was available, this was all done through a leasing company and it takes 12 days to get fixed with them, time that I do not have..... I am very DISSAPOINTED and upset at their lack of interest in helping
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff best one i gave ever had! Worth the money for it
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It replaced the same unit. The one it replaced had a white interior; which I like better, because you can see any item still in the dryer better, against a white interior. This dark interior makes it hard to spot small items (like socks) still inside especially if they are also dark.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Musical machine with a mind of its own
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dries however long it wants to, regardless of the settings you put it on. If the dryer thinks the clothes inside are dry, it stops. It plays a song at the end of each cycle. Not a buzzer, not a chime, a whole song. Every time it cools down/ends. Per BestBuy and Samsung, there is no way to turn that off. So, we are paying an extra $50 and exchanging it.
No, I would not recommend this to a friendNew dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great customer service, was in and out in 20 min
I would recommend this to a friendLove my Samsung dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the variety of settings and less dry time needed.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product.. fast and easy delivery and set up
I would recommend this to a friendProduct review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Will recommend, very affordable as well
I would recommend this to a friendMy New Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the dryer works alright.It isn’t what I wanted but was in stock when I needed to buy one. I have not had it long enough to give it a better rating.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you very much for your review of our products. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (), and it will help our team pull up your information.
Leo
Smart Machines Are Not Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken down twice in as many years. Delivered Jan of 2021. The heating element burned out after only 18 months. Luckily that $180 repair was covered by my credit card benefits program. In August 2023 the entire control board had to be replaced and the $400 repair bill was not covered. It seems like the smarter the machine, the more problems and expense to repair.
No, I would not recommend this to a friendTerrible dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS DRYER. I bought this one Dec 2021 and it broke. It no longer heats. Even before it broke, it was not a good dryer. I bought the Samsung pair washer and dryer and this dryer takes hours to dry clothes. When I dry my comforter, it takes 4 hours of drying. The sensors never worked properly. The dryer would shut off before the clothes were dry. This dryer was a waste of money…even the washing machine does not work that good. I have to wash really small loads or the washer gets confused and keep repeating the same thing over and over until I rescue the clothes. I do not recommend either appliance. This purchase was a big regret. If I could give the Samsung washer amd dryer zero stars I would. SAVE YOUR MONEY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We recognize the importance of having a properly functioning washer and dryer in one's home, Maria. We'd love to get this taken care of.
Below are links to help you rectify your washer and dryer concerns. Please click on the embedded words and watch the video included.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Care for your bedding items with your Samsung washer and dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
Samsung washing machine won't spin or won't stop spinning (For top load washer, see steps 1, 2, and 5, and for front load washers, see steps 1, 2, 3, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147009353, to help our team pull up your information when you message us.
Have a great day.
-John
Nothing but problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this stupid dryer for 6 years now. I had to replace it twice, which has to go through Geek Squad. Called out an independent repairman three times. Throwing it away now. DO NOT BUY SAMSUNG APPLIANCES!!!! They can do other electronics, but not appliances. Seriously, it's just me and my daughter. We do two loads of laundry a week. This is ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Andria C,
We understand your frustration about the experience you had with your Samsung dryer. Allow us to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147482262, which will help our team pull up your information.
^Rainly
Liked the dryer at first, but......
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like how efficiently the dryer drys our clothes. However, we had to have the motor replaced after 11 months. Now at less than 2 years, the drum spins, but the dryer does not heat so the clothes do not dry. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Momof4, we regret to see that you had this problem with your unit and we would like to see how we could assist. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143636906) and it will help our team pull up your information. We apologize for any inconvenience this has caused. ^Lena
Ugh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this dryer today and it takes forever to heat up and dry clothes. Took 3 times just to dry my quilts. My old dryer was so much hotter than this one. I will be calling them back in the morning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues getting the best performance from your Samsung Dryer and I would love to help ensure you are getting that ideal performance. Take a look at the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Gave out on the 4th year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Clothes was never dry enough to fold them out the dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the inconvenience of dealing with a non-drying dryer, Milton. Let us help.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, and error code guide. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 43-44 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf
Lastly, we have included a guide to learning the suggested laundry load size of the Samsung dryer to get the best results.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149751253) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dead after 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have no kids, so we aren’t done a ton of laundry. This is literally such a terrible dryer. YES it’s under warranty however the Company Samsung uses ( third party fix) Tekniton is literally pathetic. Customer service was bad, left trash on floor, window open so flys are everywhere. Not to mention they have come out multiple times and dryer is still broken. I have taken multiple days off of work for them to not know what they are doing. Also our Dishwasher ( Samsung) is now broken. STAY AWAY FROM SAMSUNG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142460031. We thank you for being a part of the Samsung family. ^Brad
Broken after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 years later and the main control board is shot. Dryer does not stop running unless the door is open. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that an appliance should last for more than three years, MatthewS. We're here to help.
Below is a link to troubleshoot the dryer that does not stop spinning.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146224154) to help our team pull up your information when you message us.
Thank you.
-Angelica
Find another dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element went out super fast. Would definitely recommend finding another model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brandon J,
We don't want any customer to regret their purchase. I can understand how difficult this must be for you. Let us help you.
Please see the link below for the steps if the dryer doesn't dry the clothes. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146854074, which will help our team pull up your information.
^Rainly
Don’t buy samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG! Works good for about a year then you spend hundreds of dollars replacing fuses and heating elements.
No, I would not recommend this to a friend