Customer Ratings & Reviews

Love this product.. fast and easy delivery and set up

Excellent dryer large drum to wash clothes. Installment paid for well worth it very professional individuals sent by Best Buy would order again. Thanks,

Great! Dryer. It is a significant upgrade from the typical limited cycle dryer. I'm happy with it and of I had known it was this good, I would have brought it sooner.

Works great! Replaced a 24 year old Kenmore so I love the new options and updates this new dryer has.

Works great, got exactly what we needed And they included a free power cord. Thanks guys.

So far I've had no issues with this unit. It has worked wonderfully, especially for drying bedding without having to run it multiple times.

Good dryer, would definitely recommend. You’ll like the chime the dryer sings when it's finished the cycle.

Good product. No issues with functionality, quality.

Great dryer and great customer service. Hopefully it’ll continue to run well

Good stuff best one i gave ever had! Worth the money for it

It replaced the same unit. The one it replaced had a white interior; which I like better, because you can see any item still in the dryer better, against a white interior. This dark interior makes it hard to spot small items (like socks) still inside especially if they are also dark.

Dries however long it wants to, regardless of the settings you put it on. If the dryer thinks the clothes inside are dry, it stops. It plays a song at the end of each cycle. Not a buzzer, not a chime, a whole song. Every time it cools down/ends. Per BestBuy and Samsung, there is no way to turn that off. So, we are paying an extra $50 and exchanging it.

The TV (Open Box Item) was DAMAGED and with a lot of missing accessories, Washer /Dryer were NOT in stock when it was supposed to, then I was told that my order was canceled without notifying me by the badly trained staff at the Houston Outlet location, I chatted with agents and supervisor and could not resolve anything, even ending the chat without even attempting to help, then the help Center over the phone also agent and supervisor alike did not even try to assist at all, saying that my only solution was to cancel the order, not even allowing me to pick up from another location which clearly was available, this was all done through a leasing company and it takes 12 days to get fixed with them, time that I do not have..... I am very DISSAPOINTED and upset at their lack of interest in helping

Love the variety of settings and less dry time needed.

Good product. Will recommend, very affordable as well

So far the dryer works alright.It isn’t what I wanted but was in stock when I needed to buy one. I have not had it long enough to give it a better rating.

Broken down twice in as many years. Delivered Jan of 2021. The heating element burned out after only 18 months. Luckily that $180 repair was covered by my credit card benefits program. In August 2023 the entire control board had to be replaced and the $400 repair bill was not covered. It seems like the smarter the machine, the more problems and expense to repair.

DO NOT BUY THIS DRYER. I bought this one Dec 2021 and it broke. It no longer heats. Even before it broke, it was not a good dryer. I bought the Samsung pair washer and dryer and this dryer takes hours to dry clothes. When I dry my comforter, it takes 4 hours of drying. The sensors never worked properly. The dryer would shut off before the clothes were dry. This dryer was a waste of money…even the washing machine does not work that good. I have to wash really small loads or the washer gets confused and keep repeating the same thing over and over until I rescue the clothes. I do not recommend either appliance. This purchase was a big regret. If I could give the Samsung washer amd dryer zero stars I would. SAVE YOUR MONEY.

I've owned this stupid dryer for 6 years now. I had to replace it twice, which has to go through Geek Squad. Called out an independent repairman three times. Throwing it away now. DO NOT BUY SAMSUNG APPLIANCES!!!! They can do other electronics, but not appliances. Seriously, it's just me and my daughter. We do two loads of laundry a week. This is ridiculous.

We like how efficiently the dryer drys our clothes. However, we had to have the motor replaced after 11 months. Now at less than 2 years, the drum spins, but the dryer does not heat so the clothes do not dry. Very disappointed!