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Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $859.99

Customer reviews

Rating 4.4 out of 5 stars with 513 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the 7.2 Cu. Ft. Gas Dryer with Sensor Dry's overall performance, drying speed, quiet operation, and large capacity. Many appreciate its ease of use and the fact that clothes emerge relatively wrinkle-free. However, some customers wish it had interior lighting, and a few have experienced issues with the sensor's accuracy in determining when clothes are dry. The lack of additional features was also noted by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 513 reviews
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer was as advertised. Only problem was switching the door to swing from the other side. The screws would not loosen. Someone must have used loctite when they put it together.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but takes a bit longer to dry than my previous dryer. Additionally, you can't select your own time, it's only pre-configured times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this purchase! Great quality and would go to Best Buys again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good dryer, our only complaint being that you can't turn off the warning chimes (or even lower the volume), which is why we gave it 4 out of 5 stars. In our opinion, the settings should be more personalize-able...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer but the connection to gas is larger than the old hose meaning connecting a new gas hose wouldn’t fit the gas pipe was a pain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with purchase only thing I’m having issues with is unbalanced loads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional Customer Service & an excellent buying experience. Purchased a side-by-side Samsung Washer & Dryer and a Fridge. Was in & out of the Store in 15mins. Merchandise delivered & connected two days later. Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came to deliver and install and they couldn’t do to my piping setup they still explain everything and made me understand the risks if they were to install Fernando was great and so nice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water Sensor? I hardly know her

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water sensor can be finicky if a large amount of items are inside so I would recommend timed dry when doing large blankets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because it was worth it, and would buy again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't love this dryer. I bought it as a companion to the washing machine which I do love. I thought that it would be as awesome as the washer; nope. It takes a long time to dry the clothes. With my old dryer I could throw a wrinkled shirt in to avoid ironing; can't do that with this dryer. The load capacity on the washer is a lot, but if you try to put the load from the washer into the dryer, it won't dry. It normally takes me about two hours to dry the towels. Ridiculous! I wish that I could return it, but I feel stuck with something I just don't like at all.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Dryer. I see that you are having some concerns and I would like to make sure you are getting the best performance from your machine. There are cycles that you can use to fluff a shirt up on high heat and that will be your manual settings. See link below:
      https://www.samsung.com/us/support/answer/ANS00051022/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Ok dryer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not dry as it should and takes longer than one cycle to dry a full load of clothes. Other than that works as a dryer but could be a bit better

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing basic features

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing Features: 1) Beware: this has no interior drum light. A dozen features I don't need but no light inside the tumbler. Geez. Had I realized this, I never would have bought it. 2) Cannot turn off or turn down the volume on the sound it plays when it finishes a load, so no running the dryer at night time. The door is reversible, but during the purchase/installation process there is no opportunity to specify which way you need it to open.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Clee,

      We understand your disappointment for not having the features that you are looking for in a dryer. Let us help.

      Here is a link to the user manual; kindly go to 32-34 for a guide on how to switch the dryer door.

      User manual.
      https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147826430) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box item pricing was unbeatable. Delivery and installation as scheduled and efficient. Only issue is still trying to get a manual, but it's available online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a set and have been happy so far. Clean nicely and they’re affordable!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    wed not dry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my dryer is a little disappointing because a large lod don't always dry completely. .you have to dry them again. .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand that dealing with a dryer not drying completely can be frustrating. Let us help.

      The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      You may also check page 45 of the user manual for other recommended actions if the dryer dries unevenly.
      https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf

      Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.

      Cycles, settings, and features on your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00051022/

      The best laundry load size for your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148182911) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    New Samsung Dryer not working well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a 10 year old Samsung dryer that was failing with this one. The new dryer does not dry properly. Extra drying time is required to get our laundry dry

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We aim to provide you with a hassle-free experience while using your dryer, eray0141. Let us help you.

      We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147595882, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out were very pleasant and timely. They came out to correct a mistake by the previous delivery driver. Thanks for knowing what to do and taking care of the issue promptly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working well and easy to install. Seems like great value for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    samsung as dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this new gas dryer. Has many options that my old dryer did not have. There are many settings to choose from. I would recommend.

    I would recommend this to a friend