Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $859.99

Customer reviews

Rating 4.4 out of 5 stars with 513 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the 7.2 Cu. Ft. Gas Dryer with Sensor Dry's overall performance, drying speed, quiet operation, and large capacity. Many appreciate its ease of use and the fact that clothes emerge relatively wrinkle-free. However, some customers wish it had interior lighting, and a few have experienced issues with the sensor's accuracy in determining when clothes are dry. The lack of additional features was also noted by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 513 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Not sure if mine is defective

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and best buy did an awesome job installing it hassle free. However my dryer is not drying my clothes fully. Put a load of towels on high heat and extra dry setting they were still wet after like an 80 minutes. I'm not sure if my dryer is messed up or if its normal with these dryers. Not sure if best buy can troubleshoot it for me.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having some concerns with your Samsung Dryer. I have some information to provide that will show you how to get the very best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product and happy I purchased it. Would highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My new dryer.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it except sometimes it will sense everything is dry & there will an article or two that is still wet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Judyderanian, I appreciate you taking the time to review your new Samsung Dryer. I am happy to hear you are loving the unit. We are so thankful to have you in our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Number one brand

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best brand of all. Had other brands previously and was abke to compare the difference with energy savings and quality of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this dryer with the various settings for the different wash loads. Very energy efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dryer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing dryer, has a cute tune when cycle is done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Gas Dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer with many features. It was time for an upgrade and Samsung has been my go to for appliances in my home. Very happy with my new dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really satisfied!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with these so far. Had to flip the dryer door to accommodate our laundry room, but was super easy to do with basic tools.

    I would recommend this to a friend
  • Cons mentioned:
    Interior lighting

    Rated 2 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dry time sensor always stops the dryer before the items are fully dried, when you restart the dryer (regardless of what setting is used) it only runs a short time and still won’t dry items fully. Also there is no light inside of the dryer and it’s very dark inside, you definitely need a light to see all items in dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues getting the best performance from your Samsung Dryer and I would love to help ensure you are getting that ideal performance. Take a look at the link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time home buyers and chose these! 4 stars because it does take a while to wash. Would prefer a quick wash setting.

    I would recommend this to a friend
  • Cons mentioned:
    Sensor performance

    Rated 2 out of 5 stars

    dryer review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider the sensor a nuisance. It does not allow me to set the time as I know is needed and it often stops before everything is completely dry, which slows up my work.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Maureen Q,

      We realize how important to manually set the time of the dryer to make sure that everything is already dry. Let us assist you.

      This dryer has a sensor dry which senses the internal humidity to determine the drying time and automatically stops when the load reaches the dryness level.

      You can also manually adjust the cycle time depending on the selected cycles. Please see the model's user manual link for the steps and more information about sensor dry and manual dry on pages 38-40.
      https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf

      In addition to the link above, if the dryer shuts off too soon, we highly suggest cleaning the sensor by following the steps at the link below. Also, watch the video inside the article.
      https://www.samsung.com/us/support/answer/ANS00050526/

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146303478, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Durability

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new dryer. It has different dry settings which I like a lot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good dryer. Only issue is I have to add time to dry towels.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DRYER

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 WEEKS OLD, DRYER NOT HEATING, HAVE CALLED BOTH BEST BUY AND SAMSUNG, AWAITING RESPONSES

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ThomasS, we aim to ensure your dryer always functions at its best. Let's help you.

      Below is a troubleshooting link to help you if the dryer is not heating. Please click on the embedded word.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150381991) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase Terrific in store service Terrific installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Samsung product. I did some research and the style persuaded me to get it. Really please with the washer too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very knowledgeable and didn't pressure us. We were happy with the selection and price,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable dryer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of the dryer was perfect for the quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Take longer time to dry

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes more than 1 hour to dry clothes. Then they are still wet. I must run them 3 times to get them dry. I got another brand for my house and it was wonderful. Only takes less than 30 minutes. I thought because it is new technology but after 2 years since buying that brand, Samsung still is behind other brands. I want to give Samsung another try but...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Hannah! There may be an underlying issue that is causing the dryer to not dry properly. I suggest going through the steps in this link (https://bit.ly/37ngZXB) to help get the best possible drying performance. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value added Dryer Quality Oriented Would recommend to Associates

    I would recommend this to a friend