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Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $859.99

Customer reviews

Rating 4.4 out of 5 stars with 513 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the 7.2 Cu. Ft. Gas Dryer with Sensor Dry's overall performance, drying speed, quiet operation, and large capacity. Many appreciate its ease of use and the fact that clothes emerge relatively wrinkle-free. However, some customers wish it had interior lighting, and a few have experienced issues with the sensor's accuracy in determining when clothes are dry. The lack of additional features was also noted by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 513 reviews
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't dry the items evenly. No automatic setting has low heat as an option and can only select temperature settings on time setting.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Sjb2,
      I see you are having some concerns with your Samsung Dryer not drying your clothes and I would love to provide some information to ensure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 1 out of 5 stars

    Pick a different dryer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful dryer. My clothes are never dry. I have to run this machine 4-5x on timed sensor every single time. My laundry keeps piling up… it’s awful. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled. Doesn’t dry as well as the LG that broke down. Don’t really like the controls either. Shuts off at will.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I can help with that. Take a look at this helpful information. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 1 out of 5 stars

    Avoid.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is terrible. It doesn’t dry fully. It doesn’t get hot enough. I have to dry nearly every load for two hours. I wish I returned it but I had already exchanged the GE one before it because it was defective and made an electrical noise. BB also didn’t refund me the difference even though it was an exact exchange price that I used rewards on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Ckt222,
      I see that you are having some concerns with your Samsung Dryer not completely drying your clothes and I would like to help ensure you are getting the best performance. see link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143155505.Welcome to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not satisfied the heat it works for 2hours to dry

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 4 months and the dryer is not heating up. Would not recommend to anybody.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DRYING TIME IS THE WORST!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT SIMPLY DOESN'T DRY. 2 HOURS FOR A LOAD OF LAUNDRY!!! I FEEL LIKE I GOT SCREWED!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Drying the clothes should be uncomplicated, KellyC. We'll be glad to help!

      If your dryer is heating, but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a clogged vent. We recommend checking the links below to troubleshoot.

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      What to do if your Samsung dryer isn't heating or drying:
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      You may also check pages 42-43 of the user manual for other solutions when the dryer does not dry/heat and page 45 for an extended time.
      https://downloadcenter.samsung.com/content/UM/202101/20210108110439001/DV3200T_DC68-03784N-03_EN_CFR_MES.pdf

      For reference, check the links below for a guide to learning the best laundry load size for your dryer and its cycles.
      https://www.samsung.com/us/support/answer/ANS00080262/
      https://www.samsung.com/us/support/answer/ANS00051022/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145581312) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Flat damp clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible didn't dry clothes even on the highest setting. No fluff either. My 8 yr old basic whirlpool was better.I sent it back. Switched to a LG.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give a zero if I could. The dryer won’t heat up and don’t waste money on the Geek Squad protection. They won’t fix anything or do anything to help.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I realize that you are experiencing issues with your Samsung Dryer not drying your clothes completely and know that must be irritating. I would like to help and provide some helpful information that will ensure only the best quality results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      If your issue is not resolved, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143520426. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Dryer gas line is too short

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is not level. When installed , The gas line is too short and we had to move the dryer. A new longer one should be installed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This only lasted a week and it began giving us issues only dried for a few secs and stop.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Dryer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142782445. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    delivered broken

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it got delivered broken. I had to call sdge to come out and take a look. Sdge said it was leaking gas

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello rosa, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083117) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the product due to the lack of drying properly. Then one of the settings would shut off after 5mins.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi. LeslieH,

      Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Reference Number: 1144800892

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Ckbkwang

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much noise,don’t know why this dryer makes a lot of noises ,not good at all. Maybe just the one I got?

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with sounds coming from your Samsung Dryer and I would like to help. We would like to ensure you are getting the best performance. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143022867. We thank you for being a part of our growing Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Bad dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not dry clothes ,don’t buy,hopefully Best Buy will fix or take back so we can get one that works

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I would love to help and provide you with some information that will ensure you are getting the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 1 out of 5 stars

    Samsung is Terrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst dryer I ever purchased. It does not dry your clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there JMcNeill,
      I see that you are having some concerns with your Samsung Dryer not heating properly and I realize how big of an inconvenience that can be. I would love to provide some helpful information that will be sure to provide you with the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143244716. We thank you for being the best part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Drying performance, Noise level

    Rated 5 out of 5 stars

    Samsung dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems like a very effective dryer. It is quick quiet and does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product in our home, I’m glad I picked it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Just what we needed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and set up was easy. The controls are simple.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing wash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it. Crispy white all Featured and adjustment. It’s quite!

    I would recommend this to a friend