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Customer Ratings & Reviews

Your price for this item is $679.99
The comparable value price is $859.99

Customer reviews

Rating 4.4 out of 5 stars with 513 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the 7.2 Cu. Ft. Gas Dryer with Sensor Dry's overall performance, drying speed, quiet operation, and large capacity. Many appreciate its ease of use and the fact that clothes emerge relatively wrinkle-free. However, some customers wish it had interior lighting, and a few have experienced issues with the sensor's accuracy in determining when clothes are dry. The lack of additional features was also noted by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-513 of 513 reviews
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    good dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the dryer quickly dry the all of my things love the heavy duy mood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer and dryer set

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I had the best customer service at Best Buy finding a washer and dryer set was hard. Getting customer service at other places seem tough but at Best Buy employees were eager to help us answered all our questions and if they didn’t know they would go find the answer. The price was in our budget. most of all the delivery service was easy and came in earlier than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    SAMSUNG is amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer it has worked great since we started using it. Lots of capacity.

    I would recommend this to a friend
  • Cons mentioned:
    Sensor performance

    Rated 4 out of 5 stars

    Samsung drinter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer has been great. The sensor does leave the clothes a little damp, I usually have to run things through a second time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is highly recommend works great I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 4 out of 5 stars

    Great dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer, take less time to dry my clothes and towels, we all know how hard it is to dry towels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really big, works great! Good quality, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable and conserve energy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and conserve energy. Very dependable. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New home appliances

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge inside washes great the perfect investment for my new home.

    I would recommend this to a friend
  • Cons mentioned:
    Interior lighting

    Rated 5 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good wish it had a light inside but everything else is good after one month

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, we usually get Samsung products because they are reliable

    I would recommend this to a friend
  • Cons mentioned:
    Sensor performance

    Rated 1 out of 5 stars

    3 years use for $750?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 years, the drying sensor went out. Wouldn't dry at all. Called a tech, said it would almost be as much to fix as buy a new one. 3 years use for $750? I love Samsung but won't ever buy a dryer from them again. Going back to the tried and true washer/dryer makers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are happy to see you posting a review, Thomas.

      If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.

      I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.

      Clothes are not dry after using the Samsung dryer.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999

      Cycles, settings, and features on your Samsung dryer.
      https://www.samsung.com/us/support/answer/ANS00051022/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Also, you can check the troubleshooting guide on the model's user manual link below on pages 44-45.
      https://downloadcenter.samsung.com/content/UM/202210/20221029012020047/DV3200T_DC68-03784N-05_EN_CFR_MES_R.pdf

      You can also watch the video links below.

      Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
      https://www.youtube.com/watch?v=lwWeL5JYNNo

      What to do if your Samsung dryer isn't heating or drying?
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145676393, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 2 out of 5 stars

    Think twice before buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer isn’t the best. Sometimes I have to dry my clothes multiple times because it doesn’t throughly dry clothes. I wouldn’t recommend.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We want you to enjoy using the dryer. Allow us to help.

      Below is a link to help you diagnose why your dryer is not hot enough. Please click on the embedded word and watch the video included.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146695146) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung