Customer Ratings & Reviews
- Model:
- DVG41A3000W
- SKU:
- 6447515
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the 7.2 Cu. Ft. Gas Dryer with Sensor Dry's ease of use and fast drying times. Many appreciate the straightforward operation and pre-set options. The dryer's quiet operation is also frequently praised. Overall, the product receives positive feedback for its performance and user-friendliness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Gas dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and happy with the purchase. Dryer works excellent and I’m satisfied with the gas dryer.
I would recommend this to a friend Samsung Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensory drying is a little off, stops when some clothes are not completely dry. Door opens from wrong side to fit my space and delivery could not switch it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jennnn, I would like to congratulate you on your new Samsung Dryer. I understand you have some concerns with the performance of the unit and would like to provide you with a helpful guide to make sure your unit is running efficiently. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance please reach out to use via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143802254. We thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Interior lighting
Dryer machine with missing feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not told by the store staff, that this dryer doesn't have light. Unfortunately, I noticed it until the dryer was installed. I didn't pay attention to this feature because I didn't know there manufactured dryers without the inside light
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you leaving us a review on one of our Samsung dryers, MauraE.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Cons mentioned:Interior lighting
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No interior light and no dry well certain clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your feedback. We are sorry to hear that your dryer is not drying as it should. Below I have provided a helpful troubleshooting link to rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung.^Nic
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing-will not dry King size comforters-takes 3 dry cycles and still damp. Also, no light inside dryer. Would not buy again, should have stayed with Maytag..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello pbush,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer will not dry king-size comforters and takes three dry cycles and is still damp. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVG41A3000W/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527974
-Angelica
Disapointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dryer a few months ago. It worked very well for about 2 months. Now it barely warms the clothes, and takes up to 8 hours to dry a load. Just waiting for it to die completely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joey,
We can feel the frustration you have with this dishwasher. We are here to help you with it.
We recommend checking the resources below for steps to take when the dryer is taking too long to dry the clothes. Please click on the embedded words for more details.
Dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147204072), and it will help our team pull up your information.
^Rodel
Truly disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did a good job, for the first 2 weeks. Then is started to make a loud rumbling noise and sounded like a truck. I called both Samsung and BestBuy. Samsung tech said it was damaged in delivery and it was BestBuy's responsibility. BestBuy said because it was after the initial 2 weeks they can't help. The dryer is fine, but the experience and lack of help is truly disappointing.
No, I would not recommend this to a friendUnderperforming Samsung gas dryer...a real lemmon!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer replaced our dead 13 year old wonderful Kenmore gas dryer. Well, it is the worst dryer we have ever owned. I tried to return it to Best Buyer but it was outside of the 14 day window to do so. It takes 3 hours to dry a big load. Our old dryer took 45 minutes...never another Samsung and I will think twice about a 14 day return window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787984) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item over a month ago at Best Buy. I have been waiting for to ship since. Calling the store is a joke. Very bad service, ommunication and automated system are trash. Disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Bad buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's to loud and you can't stop without starting whole cycle over
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are having some issues with your new Samsung Dryer making a lot of noise and know that this can be very upsetting. I want to make sure that you are having the best experience with our product with some helpful information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If you are still in need of assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143617093. We thank you for choosing Samsung in your home and welcome you to our family. ^Brad
Do not buy!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes are not drying! The first two weeks it worked fine. Then one day after the return date passed… the dryer started rumbling and now I’m stuck with a $700+ dryer that doesn’t dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are glad that you posted a review.
To help you with the dryer that doesn't dry clothes and is noisy, I have provided the model's user manual link on page 45, followed by troubleshooting links.
https://downloadcenter.samsung.com/content/UM/202210/20221028082248825/DV5400_UM_DC68-03784D-13_EN_MES.pdf
You can check the closest noise that you hear on the link below so we can determine the correct troubleshooting step to perform. https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Clothes that are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Here's a related video link that you can watch: https://www.youtube.com/watch?v=LibK_OLFH4Q
Also, some of the cycles are designed to run without heat. I highly suggest checking this Samsung link about cycles and settings.
https://www.samsung.com/us/support/answer/ANS00051022/
Lastly, check the best laundry load size on this link: https://www.samsung.com/us/support/answer/ANS00080262/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145158975), which will help our team pull up your information.
^Rainly
HELP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. The brand new dryer does not work for heating only cooling. I am currently drying a load of clothes for the 10th time on 80 minutes each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for sharing your experience with us about your Samsung dryer. We apologize for not meeting your expectations with our Dryer, especially its not heating. Please know that we value your opinion and will continuously improve the quality of our products.
Here's a link to help you with your concern.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Please feel free to reach out to us with any further questions regarding your Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144826307) and it will help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Takes 3-4 cycles to dry a normal load
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer sucks. It takes 3-4 cycles to dry a normal load regardless of the temperature. Not sure if it was installed improperly by the guys best buy sent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Roberto,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it takes 3-4 cycles to dry a normal load. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144271315
^Mila
Garbage dryer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer sucks I have to put cloths to dry 5 time for them to dry fully
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cristian,
Thank you for raising your concern about our Samsung products. Here at Samsung, we always try our best to make our dryer work for your convenience.
I recommend clicking these links for a basic troubleshooting guide:
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If assistance is needed on the link above, you may reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144897234) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Wish I never bought it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I never bought it. From the get go was not impressed with its capabilities. Now, 1 year later, its worse. I even got a repair guy to come by and take a look. It can't dry a load in 80 minutes no matter the size.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It makes a big difference when your dryer is used to its fullest, BigWoz71! Let's maximize your dryer's drying efficiency!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it (and the exhaust vent) clean and free of lint. Please check these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your clothes are not drying or heating:
https://www.youtube.com/watch?v=LibK_OLFH4Q
Sensor Dry cycles run until the clothes are dry. The most common reason is that moisture stays on the dryer if it takes a long time. Learn more here.
Clean the lint filter before or after every load:
https://www.samsung.com/us/support/answer/ANS00050526/
https://www.youtube.com/watch?v=T5En60U_Uao
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145220921, to help our team pull up your information.
Have a great day.
^Chrystel
Waiting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought with the matching washer unfortunately the dryer isnt heating up and I am waiting on a replacement.
I would recommend this to a friendDoes even dry
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to put in 3 cycles for it to dry a full load of clothes. Terrible product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Terrible! Thank you for taking the time to share your experience. We are sorry to hear that your unit is not drying as it should. Please see the link below to help rectify your concerns. (http://www.samsung.com/us/support/troubleshooting/TSG01000999/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143976977
Thank you for choosing Samsung. ^Nic
Don’t buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worse dryer I’ve ever used. It takes more than 2 hours to dry anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Yaser, I understand you are having issues getting dry clothes from your Samsung Dryer and know how aggravating that can be. That is why I would like to provide with our best practices to get you the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143416061. We thank you for being a part of our Samsung family. ^Brad
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer that doesn’t dry. Seems like a low threshold.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tyrel, we definitely understand how important it is to have your dryer working as designed and would be just as frustrated. We are here to help. Here is a link to a troubleshooting guide that may help with your concern on your dryer (https://bit.ly/34mJ9Cs). If this issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042191) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Nbgh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered it and delivered. Unfortunately, it was defect.
No, I would not recommend this to a friend