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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 491 reviews

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Rating by feature

  • Ease of Use

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 7.4 Cu. Ft. 11-Cycle Gas Dryer with Steam for its quiet operation, large capacity, and ease of use. Many appreciate the dryer's performance, steam function, and the variety of settings available. Some users, however, experienced issues with the dryer's ability to fully dry clothes in a single cycle. A few customers reported problems with the electronic controls and lint trap.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 491 reviews
  • Rated 5 out of 5 stars

    very nice set, does it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall a nice product. Samsung makes a quality unit!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer all the functions I could ask for and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problems with machine has been working fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer makes it so much easier than ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this during 4th of July sale, great product and great price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Takes too long to dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this dryer to match my Samsung washer. Not too impressed since it takes forever to dry my laundry. Some of my clothes come out wrinkled despite it claiming that it has the steaming functionality. Will keep trying different settings to see if that will generate better results.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Fireworks! I can help you with this! Check out this link: https://bit.ly/2PfzmBf to help you get the wrinkles out of your clothes. ^Penny Samsung

  • Rated 4 out of 5 stars

    Great washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great Samsung washer and dryer and it has a great look to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features but doesn’t always fully dry in cycle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the dryer so far... first time with a gas dryer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this Dryer for over a month and while it looks nice, the smart features are not so smart. Sometimes the dryer turns off thinking the clothes are completely dry but that's not the case, especially when drying a coat or a heavy blanket.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is the only time I wanted to use steam to remove Sprinkles... my clothes came out more wet than when I put them in. Otherwise does a good job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, but we felt disappointed when we found out that it does not have to turn it on after the rush hour

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moisture sensor ain't that great. Clothes still end up wet. Cannot handle load of 2 bedsheets and 4 towel. I have used better dryer before.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there! Let me help here. This link: https://bit.ly/2Qd2D0B can help you increase the drying operation of your unit. Also, you can clean the sensor by following the steps on this link: https://bit.ly/2MYqiUD for best drying performance results.
      ^Rafael Samsung

  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay I guess but I have to dry any blankets 2 or 3 times to fully dry wouldn’t recommend the washer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door is kinda flimsy and it takes forever for clothing to dry! It just ok... it gets the job done.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More often than not heavier clothes/towels have to be run a 2nd time. The ECO setting is pointless

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant shut up its sound effects .Has to make a singing sound for anything .Impossible to totally mute the sound .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Major problem within 6 months of purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At different times when putting a load of clothes into the dryer after turning it on nothing happens, it doesn't start working. I'm a clean freak and I always wash smaller loads or your clothes don't get clean also it ruins your clothes cause there is too much friction between the fabric and your clothes form little balls all over. I wash clothes inside out all the time. Sometimes after leaving they dryer sit for a while I will try to turn it on again and it will work... Who has time in their busy life to deal with a dryer that works when it feels like it. Complete waste of money DO NOT BUY THIS DRYER YOU WILL REGRET IT!!! This is the 1st time I didn't purchase the extended warranty from Best Buy, but thankfully it is covered for 1st 12 months through Samsung, so I am now in the process of contacting them, I don't want this dryer anymore it's going to be nothing but trouble I want a replacement or a credit to purchase a completely different dryer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your experience with us, Roxy. ^Lo Samsung

  • Rated 3 out of 5 stars

    Good First Time perchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it 5 months and still going strong! The kids can even use it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good water does not fill up to cover cloths

    No, I would not recommend this to a friend