Customer Ratings & Reviews
- Model:
- DVE45T3400W
- SKU:
- 6416170
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. While some wish for an interior light and a more convenient door design, the positive feedback on drying performance and ease of use outweighs these minor concerns. Overall, customers find it to be a good value for the price.
This summary was generated by AI based on customer reviews.
Buyer beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was horrible. Damaged items delivered twice and when I emailed/ called the manager no response. I would not purchase these items from this company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144604067.
-Noraina
Heating element
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for a little over a year and the heating element has already went out on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We want the best for your dryer, and we'd love to get this taken care of.
Please check the resources below to rectify the heating concerns of your dryer. Please click the link and hyperlinks for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146521856, to help our team pull up your information when you message us.
Have a great day.
-John
Died within 16 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 16 days, exchange is only good for 15 days, luckily they still are replacing it. I'll review again when the replacement is here for a few months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number:
Thank you, and stay safe!
^Chrystel
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dryer. It broke within the first month of purchase. Had to be fixed more than 3 times within a month and a half.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Heather26,
We apologize that your experience with the dryer was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144810064
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
sent damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer, it was sent to me with deep scratches and paint chipped off the entire top edge. Only thing they offered was 10% back or return. They would not replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible and delivery guys are rude. Delivery guys how me middle finger.
I would recommend this to a friendDisappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke, this dryer doesn't let me change dryer settings something's definitely wrong with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer setting doesn't let you change the settings. We apologize for the inconvenience this might have caused you. We're here to help.
If your dryer doesn't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is on, this confirms it. Turning Child Lock off will usually take care of your problem.
Attached is a link to the troubleshooting guide that you may check, which can help fix the issue with your Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
For reference, I've also included a guide containing information about the cycles, settings, and features on your Samsung dryer, which you may check anytime.
https://www.samsung.com/us/support/answer/ANS00051022/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144241518
-Angelica
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer sometimes takes a while to fully dry. Not sure if I need more learning ok the machine
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we are always here to help you get the best performance out of your dryer. I am including a helpful link to a troubleshooting guide to support your concerns on the clothes not being dry (https://bit.ly/3olRieI). Thank you for being a Samsung customer! ^Lena
not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not recommend i am going to return this item not good drying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung electric dryer. I understand you're having an issue with your dryer as it's not good for drying. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on the issue you're experiencing with your dryer to identify the troubleshooting steps to fix the issue.
You can also check this link https://www.samsung.com/us/support/service/warranty/DVE45T3400V/A3 for the warranty information of the product. It says the product has one (1) year warranty for all parts and labor.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144391349.
-Noraina
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do you buy a dryer to dry your clothes? Then this isn’t the one for you! I’m at a loss on why this is a dryer because it only spins the clothes and doesn’t dry them. If I could get my money back I would. If I wanted to waste my money I would gamble it at a casino. On a side note the installation team didn’t even connect the dryer vent and the flexible duct doesn’t fit at all. Purchased on 11-15-2020 and had it installed on 12-12-2020.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rachel, I understand you are having some concerns with your clothes not being dry in your Samsung Dryer and know how frustrating it can be when your expectations are not met. I would like to make sure that you are getting the best performance from your machine and provide some very helpful information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143358374. We welcome you to our Samsung family. ^Brad
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer barrel is not as big as it supposed to be
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello FenFon, I can certainly understand how frustrating it is when you purchase a dryer and it does not meet your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144132796) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Not hooked up yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because we're waiting on a remodel, this dryer hasn't been hooked up yet.
I would recommend this to a friendNot a happy customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product because it matches the wash machine and I absolutely love the washing machine. However, this dryer fails to keep up with the washing machine it does not dry on my clothing or blankets all the way. The sensor on it is not working adequately and I have actually had to request to get a brand new dryer. I’m really hoping that the dryer is just defective and that my new one will work properly otherwise I will be returning it and will never buy a Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Prophetmelissa, I see you are experiencing issues getting dry clothes from your Samsung Dryer and realize this can be a tedious task. I would like to help offer some of our best practices to give you the ideal results. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/answer/ANS00047247/
If you need any assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143448031. We thank you for choosing Samsung for your laundry needs. ^Brad
No no no
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have a hole cut out in back, so I had to cut a hole out myself and then use tape to tape up hole with was extra big, don't buy this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chowz,
We apologize that your experience with the dryer was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144809785
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Had 4 months It stopped working and best buy was not helping at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, LisaS. We'll ensure that your unit works at its best!
Your dryer will typically start with a push of a button. If it doesn't, the door might be open, or Child Lock might be on. Learn more from these details.
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
You may also watch our youtube video about "How to fix a dryer that won't start":
https://www.youtube.com/watch?v=78lJFJkU7hI
I have shared your model's user manual on how to disable the Child Lock feature. Turn to page 42 for your reference:
https://downloadcenter.samsung.com/content/UM/202101/20210108110046090/DV3400T_DC68-03784M-02_EN_CFR_MES.pdf
How to reset your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00087942/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145293121, to help our team pull up your information.
Have a great day!
^Chrystel
Love this washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer now for 1.5 years and I feel like I can accurately review it. All products normally are perfect at the beginning, but after consistent use over a period of time is when you REALLY know it. The washer has worked GREAT! It cleans my clothes, leaves them smelling food. Absolutely love all the features and setting it has, depending on what type of clothing / bedding / material you are washing. I tend to stay with the ECO settings, lower amounts of water and it works perfectly well. Highly recommend! Wish I could upload pics but the upload function isn’t working on my end
I would recommend this to a friend- Pros mentioned:Capacity
It works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer & Dryer is the best!!!!!! I love it and it looks very good in my wash room!!!!!!
I would recommend this to a friend Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, solid price. Delivery crew was excellent
I would recommend this to a friendExcellent Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Using it for the past 4 years without any issues.
I would recommend this to a friendSamsung Washer and Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love! Great washer and dryer!! I definitely suggest these to anyone looking for a excellent set!
I would recommend this to a friend
