Customer Ratings & Reviews
- Model:
- DVG50R5200W
- SKU:
- 6322990
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall and drying performance of the 7.4 Cu. Ft. Gas Dryer with Sensor Dry, as well as its large capacity and quiet operation. Many appreciate its ease of use and design, which allows for easy front loading, and find the size to be great. However, some customers have expressed concerns about the sensor performance.
This summary was generated by AI based on customer reviews.
Dryer is an OK performer...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, after two weeks, this dryer has been fair-to-average. The self-install was fairly easy. But it does not appear to dry thoroughly in one cycle. I often have to run larger items like large towels twice (or more) to get them dry. I adjusted (shortened) the vent hose, check for blockages, etc., and it is slightly better, but still not quite satisfied with it. I'm thinking it might be just me, so giving it a bit more time. I would not recommend this at this time, but may if I find out the issues are operator error.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dryer not working properly. I have some information to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Sensor performance
Sensor too sensitive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor is overly sensitive and, frequently, it takes multiple cycles up to 3-4 hours to dry a load. When I called Samsung to inquire about this within a month of my 2020 purchase, the representative appeared to be hesitant to send someone out for service and suggested that I wipe the sensor. I've tolerated the dryer, but am not satisfied.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MHaefs, I realize that you are experiencing problems getting dry clothes from your Samsung Dryer and know this can be frustrating. I would like to make sure that you are getting only the correct results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If the issue is not resolved, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143511000. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Sensor performance
Bad item
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer was terrible stand clear of the Samsung dryers or washing machines they should just stick to making tvs. It wouldn’t dry my clothes and when I called for service they explained to me that once the sensor picks up a piece of dry clothes it stops. It never dried it should have been called a damp machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jason,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer is heating but the clothes are still damp, your vent is probably blocked. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG50R5200W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144222991
Thank you for choosing Samsung. Have a great day.
-Trisha-
Doesn’t dry properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was not a good purchase. I have had issues with it not drying properly. If I could get my money back I would.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lupe! We want you to have the best possible experiences with this dryer, so I'm providing this link (https://bit.ly/2Hw5EpJ) that has steps you can take to ensure you get the best possible drying performance. ^Jecca
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, but not anything special. It drys some time it take forever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DwayneK, I see you are having some concerns regarding the drying performance from your Samsung Dryer and understand how it feels when your expectations are not met. I would like to provide some assistance to ensure you always get the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you continue to have issue or if the problem becomes worse, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143331136. We welcome you to our family and thank you for choosing Samsung for your laundry needs. ^Brad
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they installed the dryer it leaks gas and no one comes to fix the issue despite my wife and I calling several times
I would recommend this to a friendSamsung Sensor Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star is too much for this useless machine. The sensor dry function prevents clothes fully drying. It literally takes hours of adding extra wet clothes to dry a single load of clothes. So much, I give up and just clothes line my clothes to completely dry our clothes. A total waste of space on my laundry room. There need to be way to disconnect the sensor dry button. I will never buy Samsung products again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chewie66,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 7.4 Cu. Ft. Gas Dryer with 10 Cycles and Sensor Dry - White
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Clothes are not dry after using the Samsung dryerhttps://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features on your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00051022/
Control buttons on the Samsung dryer do not work or respond
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202101/20210108101640674/DV5400_DC68-03784D-11_EN_MES.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144396276
Thank you for choosing Samsung.
^Ross
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately dryer gets clothes get tangled and has damaged a few garments. I might return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yaozuu,
Thank you for reaching out and we do apologize for any trouble that our Samsung - 7.4 Cu. Ft. Gas Dryer with 10 Cycles and Sensor Dry - White may have caused you, especially clothes getting tangled and damaged
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
A dryer can damage clothes by causing tears, burns, as well as grease and rust stains. Those are symptoms of existing problems in the dryer itself. Tears happen when clothes tumble against sharp edges inside the drum or on a misaligned lint trap. Grounded heating elements or faulty cycling thermostats can lead to burns. Stains happen when clothes get pinched in gaps between the drum and the dryer.
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144281672
^Ross
dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room for large loads but cycles can be quite long
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bigd, congratulations on your new Samsung Dryer and thank you for taking the time to post your review. I hear you have some concerns with how long your unit is running and would like to offer some help to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420024. We thank you for Samsung in your family's home. ^Brad
Good dryer high price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok; I have to run the cycle twice at times to get my clothes dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Linda,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if you have to run the cycle twice to get your clothes dry. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144267041
^Mila
Doesn’t dry in 1 cycle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure how much longer I will take this! I have to continue to put 2 cycles to dry regular clothes. If I try to dry a blanket it will need 3 cycles! I purchased this large dryer to avoid this and it’s worse than my previous dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Diana,
I see that you are having some concerns with your Samsung Dryer not drying your clothes properly and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143122441. We thank you for being a part of our Samsung family. ^Brad
doesn't dry as well as it should
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I use the default setting, every time I add towels to the load, the towels and clothes come out damp. I tried adding more heat but did not work, so now I add more time. If it can't handle something as common as towels, they need to change the default settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ed1967,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer not drying sheets. To get the best results when you’re doing laundry, it’s important to consider the weight of each load that you’re drying.
Please see the below link that might help resolve these inconveniences.
Load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
For the appropriate cycles, settings, and features guide:
https://www.samsung.com/us/support/answer/ANS00051022/
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG50R5200W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144244062
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung Dryer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I never got rid of my old units the newer models don’t work as well. This is my second service repair on this item since I purchased it. When it was delivered the heating coil was out I had to wait a week for a new replacement as the technician sent out couldn’t fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you may be feeling about this, DeloresR. We want to speak to you directly to provide support on repairing your dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146545629, to help our team pull up your information when you message us.
Have a great day.
-John
Less useful than a stiff outdoor breeze.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most disappointing appliance purchase of my adult life. The enormous size was a selling point yet it struggles to dry a single king sized comforter. If you fill it more than 50% with clothes it chugs along and fails to dry after even two full Normal cycles. The fact that it takes 1.5 to 2 hours to fully dry a load of laundry means that I have to take an entire day to wash, dry and clean two people's clothes. It plays a cute song when it's done so there is that, but otherwise I would advise everyone to save themselves the trouble and buy anything other than Samsung washer/dryers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Knight, I understand that you are having some concerns with your Samsung Dryer not drying your clothes properly and understand how time consuming that can be. I want to make sure that you are only getting the ideal performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.samsung.com/us/support/answer/ANS00047247/
If the issues still persists, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143521395. We thank you for joining our Samsung family. ^Brad
Horrible place to purchase appliance!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We will never purchase another Samsung gas dryer. This dryer will not dry clothes. It takes 3 or more hours to dry a small/medium load of clothes! The WORST dryer I have EVER used!!!!! Tried to speak with customer service 3 times to return…. Got the run around…. Transferred from one person to another!!!! Finally after HOURS gone from being on the phone, I gave up! Useless purchase!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your experience with your Samsung dryer. I understand you're having an issue with your dryer not being able to dry clothes. I'm sorry to hear that no one has helped you fix the issue after trying to call 3 times. Please know that this is not the experience we want you to have. On behalf of Samsung, we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle takes too long" as it takes three or more hours to dry a small or medium load of clothes. You can also click on "Dryer has no heat at all" if your dryer is not drying your clothes completely.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144274433.
-Noraina
Very noisy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is very noisy. All door design very strange. (You can see a gap around the door. Delivery and installation guys very unprofessional, in hurry, Dryer was not level,vent not properly hook up etc etc
No, I would not recommend this to a friendokay dryer but doesn't fully dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great size and dries okay. however it does leave wet spots after its done drying and i would have to rerun it on another cycle. the sensor dry sucks, there needs to be a way to turn this off. it looks like im not the only one with this issue, so this has to be a problem from the factory
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to have this fixed, Rodd. Let's show you how to maximize your dryer's efficiency!
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it (and the exhaust vent) clean and free of lint.
Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Clean the moisture sensor on your Samsung dryer, so it doesn't shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
Remember to avoid overloading the dryer to get the best results while doing laundry. Learn more about "The best laundry load size for your dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145237876, to help our team pull up your information.
Have a great day!
^Chrystel
Don’t waste your money or time .
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent installers . Never hooked up gas line for dryer . Had to borrow my tools . Claimed they didn’t have the right parts . Had to hire a plumber to complete installation using all existing parts . Left a mess on the floor and piut uninstalled parts in the garbage can along with my power strip . Customer service was worthless
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
- Cons mentioned:Sensor performance
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointing with the performance. Unfortunately the sensor isn't great. Over priced for the value.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have concerns wit your Samsung Dryer and I would like to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Open box means questionable product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box part and learned my lesson the hard way. The machine they sold me has an internal gas leak that forces me to be home when using the dryer and to make sure I don't leave the gas supply valve open when not in use. Hopefully I never forget and fall asleep while it's running.
I would recommend this to a friendBrand response from Samsung
Posted .Hi TedT,
Thank you for your honest feedback and we hope you are in good health. We hope that you are safe knowing that there is a leak in the unit.
Ensure to have the gas valve shut off, open the windows and do not turn on the switches of the gas dryer. Please get in touch with your gas company as well, and emergency services.
Please click on the link for additional instructions to guide you.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Please feel free to communicate with us through the channels below the soonest possible time.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
Leo
Hi TedT,
Thank you for your honest feedback and we hope you are in good health. We hope that you are safe knowing that there is a leak in the unit.
Ensure to have the gas valve shut off, open the windows and do not turn on the switches of the gas dryer. Please get in touch with your gas company as well, and emergency services.
Please click on the link for additional instructions to guide you.
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
Please feel free to communicate with us through the channels below the soonest possible time.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care:
1-800-726-7864 (1-800-SAMSUNG)
Your reference number: 1144241790
Leo