Customer Ratings & Reviews
- Model:
- DVG50R5200W
- SKU:
- 6322990
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the overall and drying performance of the 7.4 Cu. Ft. Gas Dryer with Sensor Dry, as well as its large capacity and quiet operation. Many appreciate its ease of use and design, which allows for easy front loading, and find the size to be great. However, some customers have expressed concerns about the sensor performance.
This summary was generated by AI based on customer reviews.
Worst dryer ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dryer ever. We have spent more in repairs since we purchased it in Jan. 2022 than the cost of the dryer new. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LauraW,
We want to inquire more about what occurs with the dryer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
LEMON
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a LEMON. I have had the official Samsung Repair guy here at least 4 times. They have replaced so many parts -- I almost have a new machine . . . except it still does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to speak with you directly to provide better support about the multiple repairs of your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145892440) to help our team pull up your information when you message us.
Have a great day.
-John
Doesn't dry as quickly as electric
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the dryer for 3 weeks and wasn't impressed with the time it took to dry clothes. Returned for electric model
No, I would not recommend this to a friendStay away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay AWAY from this dryer! I had mine installed on March 9, 2021 and on April 5, 2021 it stopped working. The dryer would NOT heat up, would spin and blow air but would not heat up. Technician showed up 5 days later and it worked when he was there. Told me there was nothing wrong with the dryer. The very next day it would not heat up again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing some issues with your Samsung Dryer not heating correctly and I would like to help ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143179464. We welcome you to our family and thank you for choosing Samsung. ^Brad
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Go with an actual reputable appliance brand. I was warned about issues with Samsung washers and dryers and I learned my lesson. From the get-go the dryer was broken. Needed an expensive repair and I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
NEVER AGAIN...............
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks gas. Best Buy won't even return calls to fix. Even Executive Offices won't return numerous calls after promising call backs in two hours. These guys are joke. Don't use them. HORRIBLE SERVICE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand how frustrating that can be. You are a valued member of Samsung and your experience matters to us. Samsung is continually improving it's products and services and your feedback is vital to that process. We would like to inquire further about the concerns you are having with your dryer. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144121340) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shayy
Samsung dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer broke 5 days later, no good. Please don’t buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Judy M,
Thank you for sharing your experience with your Samsung dryer. Let us extend our help.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147476720, which will help our team pull up your information.
^Rainly
N/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the sensor dry feature because clothes are not completely dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a dryer in our home since it is one of the most used appliances. We are here to help.
Please see the link below for the steps if the clothes are still wet after using the Samsung dryer. You can select the nearest issue by clicking the radio button. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146847558, which will help our team pull up your information.
^Rainly
OKAY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERED WITH WRONG PARTS TO INSTALL THE DRYER. THE DOOR NEEDS TO BE SET WHERE I CAN OPEN FROM THE LEFT SIDE. IT IS NOT CONVENIENT THE WAY IT IS RIGHT NOW. IT WOULD BE NICE IF SOMEONE COULD COME HERE AND CHANBE THE DOOR. I ALSO THINK THAT THE DRYER IS NOT WORKING PROPERLY.
No, I would not recommend this to a friendTakes too long to dry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't save energy and takes too long to dry clothes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention, Adryam1234. Here is a link with some troubleshooting steps that will help improve the cycle time on this dryer (http://bit.ly/3qKFrc7). ^Lo
Takes hours to dry the load!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Except the fact that this is big 7.4 cu ft Gas dryer, It takes almost 2 hours to dry even half the load. I am totally disappointed . I totally repent this buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Venkat,
Thank you for your feedback. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dryer.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
I have also shared the user manual link below. Please access the link and turn to pages 50 - 51 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202104/20210405235858180/DV5400_DC68-03784D-11_EN_MES.pdf
Your dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVG50R5200W/A3
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144777153
Leo
90 day dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months. Now have to work with total tech support to get it serviced. Not what I expected buying a “new” dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BBY67,
We would like to learn more about your dryer that stopped working and make things right. If you don’t mind contacting us via the following option at your earliest convenience, it would be greatly appreciated.
We look forward to speaking with you and working out a solution.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014244) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Leonard G
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it. I replaced my first one because it was taking too long to dry. Now it’s the same with the second one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We like to thank you for making an effort to write us a review, LeonardoG.
I have a Samsung link provided below about the dryer cycle taking too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Laundry load size can also affect the performance of the dryer.
You can check the link below for the best laundry load size.
https://www.samsung.com/us/support/answer/ANS00080262/
Lastly, you can check the cycle and settings of your dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145121304.
^Rainly
Worst purchase I've made in a long time
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry clothes. Can take up to 4 hours to dry any heavy fabric: bed linens, jeans etc
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to get a better drying experience for your dryer, DesireeH! Below are guidelines to help make your unit become more drying efficient.
Getting your dryer to dry your clothes shouldn't be complicated. If you're having trouble with it, you'll want to check how you're loading the dryer, what settings you're using, and whether you're keeping it clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
To get the best results when drying your laundry, it's important to consider the weight of each load you're washing. Kindly check out this link about "The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
The lint filter is the first place where moisture might get blocked, so "Clean the Lint Filter" before or after every cycle:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145363516, to help our team pull up your information.
Have a great day!
^Chrystel
Horrible delivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a month ago and still they’re not able to deliver. It’s been horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
DRYER NEVER DELIVERED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why this dryer was reflected as delivered because it wasn't. WORST CUSTOMER SERVICE EVER!!!
No, I would not recommend this to a friendDOES NOT DRY WELL. VERY UNSATISFIED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well. Leaves clothes wet or damp. When adding more time it stops before times its finish eg. I Add 40 more mins of drying time and it turns off within 2 mins after pressing the start bottom.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the urgency of this dryer to be fixed, NormaM. We'll be more than happy to have this sorted!
Getting your dryer to dry your clothes shouldn't be complicated. Ensure you're loading the dryer correctly, what settings you're using, and whether you're keeping it (and the exhaust vent) clean and free of lint. Learn more from these details.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
You may watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Clean the moisture sensor on your Samsung dryer, so it doesn't shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
Remember to avoid overloading the dryer to get the best results while doing laundry. Learn more about "The best laundry load size for your dryer":
https://www.samsung.com/us/support/answer/ANS00080262/
Ensure to select the correct cycles and settings based on what is drying. For more information, see our guide for "Cycles, settings, and features on your Samsung dryer":
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145238035, to help our team pull up your information.
Have a great day!
^Chrystel
don't dry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to dry my clothes 4 time just to get them to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, santanna! This link (https://bit.ly/37ngZXB) has some great information on what to do if your clothes are not getting fully dry. ^Jecca
Bad dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took too long to dry. And too many settings you don’t need.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Peanuts,
We are glad to know that you are using one of our Samsung Dryer. Your satisfaction is our topmost priority and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG50R5200W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144219737
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Capacity, Drying performance, Noise level
Samsung drier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job well. Clothes nice and dry, machine runs quietly. Great capacity.
I would recommend this to a friend