Customer Ratings & Reviews

Beautiful machine with many options and easy to operate..

We love this dryer! Drys very fast and no wrinkles!

Excellent customer service. The technicians were super helpful.

Definitely worth the price and I’m so happy with it

The delivery of my dryer was terrible. I chose my washer and dryer delivery dates to be around the same date. I got a random text from best buy well after choosing my delivery date stating that my original delivery date was delayed for my dryer due to back order. When the original delivery date arrived, I decided to go ahead and step away from my home since my orginal date was not going to happen according to their text. As the day went on, I got a notification on my camera showing that they still came on that original delivery date. I had really been anticipating my new appliance deliveries and I would have stayed home if I would have not gotten that false text stating that I had to choose another delivery date because the original was not going to happen due to a back order. I immediately called and complained about missing my delivery due to this false text stating that my date was changed and demanded that they bring my dryer right back around because they were the reason I missed it. I was given the run around and lied to by customer service and also the warehouse that it was suposedly escalated to. This went on for days and even after numerous calls, they pretty much left my dryer sitting in their warehouse and would not bring it back out to me until this "new date" which was about a month out. If this wasn't bad enough, I was also told that I would get a gift card for the miscommunication and the terrible experience. Never got that gift card either. The dryer is great, but 0 stars for the experience.

Good but if you have the space get something bigger

DO NOT PURCHASE THIS OR ANY OTHER SAMSUNG PRODUCT unless you want a headache. We purchased this dryer May 3rd and it was inoperable as of the first week of June. Due to it being under company warranty we were forced to deal with Samsung directly. We had to go rounds with them to get the ticket sent over for repair. We were told by the Samsung representative that there is only one service provider who only has one tech. THAT WAS A LIE. After doing our own research we found that there are 2. We THOUGHT the second would better so we scheduled with them. That ended up being a highly regretted mistake. After multiple attempts to get scheduled we got an acceptable appointment on the books and then THEY CANCELED ON US...on the same day. However they were able to reschedule our canceled Friday appointment for a Monday morning appointment (which is today). THAT morning appointment has been moved to an appointment this afternoon when my husband is not available due to having to go to work. We have been without a dryer for a month. Samsung is not doing anything but telling us they have escalated it. The repair company is researching the no-show. I'm not sure what the resolution will be but I want to save anyone researching and looking at their products the money and headache that we are having to deal with. NO ONE should have to deal with warranty repairs on a new product in less than 30 days of ownership, ESPECIALLY with such a small network of service centers. It should just be replaced, repaired in house and resold as a reconditioned product but instead Samsung would rather inconvenience the consumer. BUYER BEWARE. I can tell you we absolutely regret the purchase and having to deal with Samsung to the point of almost wanting to call it an expensive loss and purchasing another brand. With the money and time wasted going to a disgusting, expensive public laundry facility it may be the best decision if we have to wait much longer.

Met all of our needs. It's narrow design freed up some space in our laundry room. The dryer has numerous settings and is easy to operate. Clothes dry fast and the sensor mode saves energy.

Very good dryer When it detects that the clothes are dry, it stops and does not spend much energy

Great I’m no problems. Dryer has great timing and features

Stay FAR away! We have had this for a little over a year. 1 year and a month out it stopped working, then had a super rude repair guy come after being told that Geek Squad doesn't service our area.... why offer it then. They delivered it, but couldn't come fix it so had Sears sent out. Then a month and a half after the last repair (replacing the thermostat and heating element) the same part went out again and I was told it would be $600 to replace again. Tell me why I paid 599 for a dryer and its going to cost 600 to get the part and service? The part is sold online by Samsung for 240. I will NEVER buy a Samsung appliance ever again. I should have known when people asked if we finally got a new dryer and we said we got a Samsung and they all said good luck with that you would be better off with any other brand. I will never buy from BestBuy again either. Do not offer me a paid service that is not available in my area,

I am very pleased with this dryer. It is very efficient far as space, speed and endurance. Easy to use and has high technology capabilities I would definitely recommend !

Excelent purchase and quality.The service agent very professional.

I love this washer, I love the color and design. Good product.

All the smart features are amazing, the app offers more setting than on the dryer!

This dryer has been great for me! My favorite feature is the ability to use Samsung SmartThings to control the washer and dryer! 10/10

Great Dryer, with lots of different settings to dry on.

The dryer dries my items in one cycle. I have had a little problem with it turning off before the cycle completely finishes. Other than that it is large inside and holds all of my laundry and blankets very well.

This dryer has more features than I will ever use, but it had a great price point!! Works great and has a fantastic paint job!!

i was fortunate to find both the washer and dryer combo best buy for 2024