Customer Ratings & Reviews
- Model:
- DVE47CG3500VA3
- SKU:
- 10886150
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
It’s okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer went out after 1 month. They had to bring a nother one
I would recommend this to a friendBrand response from Samsung
Posted .SheinaB, thank you for choosing Samsung for your dryer needs. We're sorry to hear that your dryer stopped working, and we've provided a replacement. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Great product, horrible experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, HORRIBLE delivery and customer service! Cancelled delivery 3 times. No call, no show. Had to miss 4 days of work. Had to pay a laundry service due to this. Paid for installation that we ended up doing ourselves. Buy this product, just not from here.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a very long time to dry clothes if you have electric vs gas
I would recommend this to a friendBrand response from Samsung
Posted .Hi Beverly E,
We appreciate you sharing your feedback about the drying performance of your dryer. We are here to help you maximize its drying capacity.
Please see the link below for the steps, if the dryer cycle takes too long to dry the laundry. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146901838, which will help our team pull up your information.
^Rainly
Delayed with limited updates
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been delayed. I do no feel communication about the delay has been acceptable. I had to call to find out the latest information. No idea if this is a good dryer. May update if I get it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on your order. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Worst dryer ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I have ever used. After Every use, the manufacturer requires you to remove the lint filter then you are to use a brush to clean the area where the lint filter was removed and also vacuum that area. This must be done every time the dryer is used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkG, sharing your honest review about cleaning the lint filter matters. We are glad to help you.
We recommend you clean the lint filter before or after every load to avoid causing any unwanted scenario like fire.
Please refer to this link to your user manual for the step-by-step guide on cleaning your lint filter. Turn to page 35.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148772314) to help our team pull up your information.
Have a great day.
^Camille
When is my dryer coming?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know how to rate this product as I have not received it yet. I specifically asked the salesperson if it would be delivered on the date scheduled and he informed me that it would be. I am now getting messages about it being delayed and nobody seems to know when it will arrive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to assist with the delivery date of the dryer.
Have a great day.
-Ernest-
- Pros mentioned:Drying performance, Ease of use, Overall performance
Works great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this dryer in the last month and so far it's working perfectly. Its easy to use, and I like that it has the option for heavy duty to fully dry the giant loads of laundry my wife does.
I would recommend this to a friend Broke in less than 3 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in less than 3 months and no idea when it may get repaired. I have a Total Tech package.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanInSouthDakota, we understand your concern and would like to assist you in resolving this issue as soon as possible. We would appreciate speaking with you directly to assist you with your dryer.
You can also contact Best Buy to help with your Total Tech warranty at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146662319) to help our team pull up your information.
Have a great day.
^Camille
Sucks sucks sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, Zero stars!! Stopped heating and drying my clothes after a week of use. Decided to upgrade(downgraded) my 10 year old dryer and now I’m waiting on two weeks service repair warranty from Samsung. NEVER AGAIN!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LuisS,
Thank you for sharing your experience with the Samsung DVE47CG3500V dryer. I understand that you expected a reliable upgrade to meet your drying needs, and it sounds like this situation has been challenging.
Samsung aims for all our appliances to deliver long-lasting performance, so I’d like to ensure you have the resources needed to resolve this. The details of the heating function, troubleshooting options, and maintenance tips are outlined in your user manual's “Does not heat” section on page 47. These pages may offer some immediate guidance while you await your scheduled service.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
To help improve the issues with your dyer, please follow the link and select the tab that best describes youtr expeirience with the unit and follow the hyperlinks and watch the instructional video if the problem persists after completing the recommended steps.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147653009) to help our team gather your information.
Have a great day.
^Charles
Extended Backorder Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered this dryer it said that it would be delivered and installed at my house in about 2 weeks. A week after ordering it, Best Buy reached out and said the item was on backorder and that it would be an additional minimum of 6 weeks to get the dryer. I ended up having to purchase a different dryer due to the wait.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sean,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
Thank you for choosing Samsung and have a great day!
^Rainly
Delay, Delay. LIE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is a dud. Just purchased yesterday w/dryer as well. salesperson verified product availability in the warehouse & scheduled my delivery. Less than 24 hours later, delivery has been bumped back twice! To a delay of more than 5 weeks. Unacceptable. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We are aware of how disappointing a postponed delivery might be. We'd love to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating within 3 weeks. Replacement dryer due tomorrow. Hopefully Quality Control on the replacement will have been better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, SherryR.
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you had an issue with your dryer not heating, which resulted in you having a replacement dryer. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
- Pros mentioned:Noise level
Nice features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice features and quiet operation. Can configure wifi to send notifications to your Samsung phone or TV to let you know when cycle is done. The only issue i have is that they used soft-push control button rather then discrete physical buttons that i believe would be more durable long-term.
I would recommend this to a friend Bad Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered twice damaged three to four weeks apart. Best Buy only took off $200 for two days of work missed and delivered a bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to receive a damaged product. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Poor service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with Best Buy they lost my first washer and dryer set and not had still not delivered my dryer!!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer not dry!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Doesn’t dry at all. Wouldn’t recommend and am trying to figure out how to return for another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know owning a dryer that does not dry the clothes is frustrating. We're here to assist.
We recommend checking the links below to troubleshoot the dryer that does not heat. You may also review other resources attached to the first link about the dryer's cycles, settings, and features, as well as a video to watch from start to end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying:
https://www.youtube.com/watch?v=LibK_OLFH4Q
We also provided the user manual for your unit. See page 47 for other suggested actions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146711421) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not functional
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not turn on dryer, gives an "error" code. No good
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a dryer not turning on and giving an error code can be frustrating, MayraO. Let us assist.
Here is a link to troubleshoot the dryer does not turn on. You may also check another link attached if the dryer does not start and a video to watch from the start until the end.
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
We have provided a link explaining why a dryer has an error code. Browse the guide and select the error code your dryer displays to troubleshoot it.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
- Pros mentioned:Capacity
Perfect for my needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little workhorse. This dryer has all of the size and options my family needs. I got this gem for a great price on Black Friday which only sweetened the deal for me.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung washer and dryer sets are great for any home. I love mine so much i purchased another set for my son when he moved into his first new home. Best Buy's Geek Squad made the installation process seamless.
I would recommend this to a friend - Pros mentioned:Drying performance
Great dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a great machine, well built and solid. It dries clothes very smoothly and it has a sensor so it wont over dry.
I would recommend this to a friend