Customer Ratings & Reviews
- Model:
- DVE47CG3500VA3
- SKU:
- 6547594
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Smart Electric Dryer with Sensor Dry highly for its drying and overall performance, ease of use, large capacity, and quiet operation. Many appreciate its size and color options. The only notable drawback mentioned by some users is the absence of an interior light.
This summary was generated by AI based on customer reviews.
Kinda Alright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating takes in to consideration all things. Best Buy was not as helpful with me and the previous dryer.
No, I would not recommend this to a friendWONDERFUL PRODUCT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new dryer is fantastic and the great quality too.
I would recommend this to a friendSmart dryer!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is dryer is awesome! It even connects to an app to let you know when it is done!
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome dryer. Loved the finish of the product. Great features, easy installation.
I would recommend this to a friendSamsung dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice hasn’t been delivered yet. Just completing review for the $5 reward
I would recommend this to a friendSamsung Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, clean and perfect functional. fits in the space perfectly
I would recommend this to a friendAwesome dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome purchase and the delivery guys were very helpful!
I would recommend this to a friendCan't cancel order due to prior bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, since I had such a bad experience with my new fridge I bought and it still isn't fixed. I wanted to cancel this order and I am finding out I can do it. Best Buy is becoming worse and worse at taking care of their customers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaneilP,
To better address your service experience and further assistance with your refrigerator, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Buyer Beware!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst appliance I have ever owned. 2 major issues needing service and fighting with Samsung in 10 months along with no help from Best Buy!!!! This has been the most horrible experience of my life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KristiM,
We understand how disappointed you are with your dryer. Let us help you.
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151796609) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Best one yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Best one I've had in a long time
I would recommend this to a friendBad purchase from Best Buy!! Pretty dryer though!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not really happy with this purchase! This dryer makes a squeaky noise. I already have had it replaced once. This is ridiculous! Makes me regret buying and definitely not getting the the 3-5 year warranty! I’ve never had a problem with a washer and dryer like this before! My washer and dryer’s in the past have lasted for years!! This one has literally had problems immediately!! I’m very disappointed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, ValerieA. Let's get this taken care of.
Please refer to the resources listed below to address the noise issue in your dryer. Please click the hyperlinks and watch the instructional video for tips.
The Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147044931, to help our team pull up your information when you message us.
Have a great day.
-John
Puzzled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not drying properly still trying to figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Victor. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148428487) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Junk dryer…don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer a year ago and had no issues then suddenly we stopped a cycle opened the door, put an additional shirt and pair of pints in it and then turned it back on. Then when we hit the start button….nothing. I called Best Buy…the warranty ran out 4 weeks ago and they refused to trouble shoot or help me without paying $130 for. Tech to come and then I would find out how much it would cost for labor and parts. I’m still paying on this thing and it’s basically brand new! How can a large appliance item like this only be covered for a year? This will be my last Samsung purchase…junk appliance with lousy customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamanthaC, we know how important having a functional dryer at home is. Allow us to help.
We recommend checking this link if your dryer is not starting. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148691636) to help our team pull up your information.
Have a great day.
^Camille
Not sure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review it . They came in to install and said faucet wasn’t working not sure if it’s true or not plumber will come in and tell for truth
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
It’s okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer went out after 1 month. They had to bring a nother one
I would recommend this to a friendBrand response from Samsung
Posted .SheinaB, thank you for choosing Samsung for your dryer needs. We're sorry to hear that your dryer stopped working, and we've provided a replacement. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Delayed with limited updates
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been delayed. I do no feel communication about the delay has been acceptable. I had to call to find out the latest information. No idea if this is a good dryer. May update if I get it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on your order. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Great product, horrible experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, HORRIBLE delivery and customer service! Cancelled delivery 3 times. No call, no show. Had to miss 4 days of work. Had to pay a laundry service due to this. Paid for installation that we ended up doing ourselves. Buy this product, just not from here.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a very long time to dry clothes if you have electric vs gas
I would recommend this to a friendBrand response from Samsung
Posted .Hi Beverly E,
We appreciate you sharing your feedback about the drying performance of your dryer. We are here to help you maximize its drying capacity.
Please see the link below for the steps, if the dryer cycle takes too long to dry the laundry. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146901838, which will help our team pull up your information.
^Rainly
Worst dryer ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I have ever used. After Every use, the manufacturer requires you to remove the lint filter then you are to use a brush to clean the area where the lint filter was removed and also vacuum that area. This must be done every time the dryer is used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkG, sharing your honest review about cleaning the lint filter matters. We are glad to help you.
We recommend you clean the lint filter before or after every load to avoid causing any unwanted scenario like fire.
Please refer to this link to your user manual for the step-by-step guide on cleaning your lint filter. Turn to page 35.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148772314) to help our team pull up your information.
Have a great day.
^Camille
When is my dryer coming?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know how to rate this product as I have not received it yet. I specifically asked the salesperson if it would be delivered on the date scheduled and he informed me that it would be. I am now getting messages about it being delayed and nobody seems to know when it will arrive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to assist with the delivery date of the dryer.
Have a great day.
-Ernest-