Customer Ratings & Reviews
- Model:
- DVE47CG3500WA3
- SKU:
- 6547595
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Smart Electric Dryer with Sensor Dry highly for its drying and overall performance, ease of use, large capacity, and quiet operation. Many appreciate its size and color options. The only notable drawback mentioned by some users is the absence of an interior light.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but if you have the space get something bigger
I would recommend this to a friendGreat dryer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dry in no time! Quiet and spacious! I love it!
I would recommend this to a friendBest one yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Best one I've had in a long time
I would recommend this to a friendJunk dryer…don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer a year ago and had no issues then suddenly we stopped a cycle opened the door, put an additional shirt and pair of pints in it and then turned it back on. Then when we hit the start button….nothing. I called Best Buy…the warranty ran out 4 weeks ago and they refused to trouble shoot or help me without paying $130 for. Tech to come and then I would find out how much it would cost for labor and parts. I’m still paying on this thing and it’s basically brand new! How can a large appliance item like this only be covered for a year? This will be my last Samsung purchase…junk appliance with lousy customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamanthaC, we know how important having a functional dryer at home is. Allow us to help.
We recommend checking this link if your dryer is not starting. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148691636) to help our team pull up your information.
Have a great day.
^Camille
Bad purchase from Best Buy!! Pretty dryer though!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not really happy with this purchase! This dryer makes a squeaky noise. I already have had it replaced once. This is ridiculous! Makes me regret buying and definitely not getting the the 3-5 year warranty! I’ve never had a problem with a washer and dryer like this before! My washer and dryer’s in the past have lasted for years!! This one has literally had problems immediately!! I’m very disappointed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, ValerieA. Let's get this taken care of.
Please refer to the resources listed below to address the noise issue in your dryer. Please click the hyperlinks and watch the instructional video for tips.
The Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147044931, to help our team pull up your information when you message us.
Have a great day.
-John
Puzzled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not drying properly still trying to figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The dryer goes hand in hand with your washer, Victor. Let's get the information you need to ensure your dryer provides the best performance.
The links below will help ensure your dryer completes a cycle and guide you in getting dry clothes after each cycle. Please select the scenario that best fits your situation and learn more by watching the embedded video and checking the hyperlinks.
Clothes are not dry after using Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance with the dryer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148428487) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
It’s okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer went out after 1 month. They had to bring a nother one
I would recommend this to a friendBrand response from Samsung
Posted .SheinaB, thank you for choosing Samsung for your dryer needs. We're sorry to hear that your dryer stopped working, and we've provided a replacement. We would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day.
^Camille
Delayed with limited updates
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been delayed. I do no feel communication about the delay has been acceptable. I had to call to find out the latest information. No idea if this is a good dryer. May update if I get it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on your order. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Not sure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review it . They came in to install and said faucet wasn’t working not sure if it’s true or not plumber will come in and tell for truth
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. This is our second in about 3 1/2 year because the main board died off n the first. We do notice on heavy items it takes time.
I would recommend this to a friendGreat product, horrible experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, HORRIBLE delivery and customer service! Cancelled delivery 3 times. No call, no show. Had to miss 4 days of work. Had to pay a laundry service due to this. Paid for installation that we ended up doing ourselves. Buy this product, just not from here.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a very long time to dry clothes if you have electric vs gas
I would recommend this to a friendBrand response from Samsung
Posted .Hi Beverly E,
We appreciate you sharing your feedback about the drying performance of your dryer. We are here to help you maximize its drying capacity.
Please see the link below for the steps, if the dryer cycle takes too long to dry the laundry. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146901838, which will help our team pull up your information.
^Rainly
No light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little disappointed in this. Did not know that there was no interior light :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EricB,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Worst dryer ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer I have ever used. After Every use, the manufacturer requires you to remove the lint filter then you are to use a brush to clean the area where the lint filter was removed and also vacuum that area. This must be done every time the dryer is used.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkG, sharing your honest review about cleaning the lint filter matters. We are glad to help you.
We recommend you clean the lint filter before or after every load to avoid causing any unwanted scenario like fire.
Please refer to this link to your user manual for the step-by-step guide on cleaning your lint filter. Turn to page 35.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148772314) to help our team pull up your information.
Have a great day.
^Camille
When is my dryer coming?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know how to rate this product as I have not received it yet. I specifically asked the salesperson if it would be delivered on the date scheduled and he informed me that it would be. I am now getting messages about it being delayed and nobody seems to know when it will arrive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to assist with the delivery date of the dryer.
Have a great day.
-Ernest-
Sucks sucks sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, Zero stars!! Stopped heating and drying my clothes after a week of use. Decided to upgrade(downgraded) my 10 year old dryer and now I’m waiting on two weeks service repair warranty from Samsung. NEVER AGAIN!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LuisS,
Thank you for sharing your experience with the Samsung DVE47CG3500V dryer. I understand that you expected a reliable upgrade to meet your drying needs, and it sounds like this situation has been challenging.
Samsung aims for all our appliances to deliver long-lasting performance, so I’d like to ensure you have the resources needed to resolve this. The details of the heating function, troubleshooting options, and maintenance tips are outlined in your user manual's “Does not heat” section on page 47. These pages may offer some immediate guidance while you await your scheduled service.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228083929603/OID64646_IB_DV3500C_EN_231222.pdf
To help improve the issues with your dyer, please follow the link and select the tab that best describes youtr expeirience with the unit and follow the hyperlinks and watch the instructional video if the problem persists after completing the recommended steps.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147653009) to help our team gather your information.
Have a great day.
^Charles
Broke in less than 3 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in less than 3 months and no idea when it may get repaired. I have a Total Tech package.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanInSouthDakota, we understand your concern and would like to assist you in resolving this issue as soon as possible. We would appreciate speaking with you directly to assist you with your dryer.
You can also contact Best Buy to help with your Total Tech warranty at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146662319) to help our team pull up your information.
Have a great day.
^Camille
Extended Backorder Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I ordered this dryer it said that it would be delivered and installed at my house in about 2 weeks. A week after ordering it, Best Buy reached out and said the item was on backorder and that it would be an additional minimum of 6 weeks to get the dryer. I ended up having to purchase a different dryer due to the wait.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sean,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
Thank you for choosing Samsung and have a great day!
^Rainly
Delay, Delay. LIE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is a dud. Just purchased yesterday w/dryer as well. salesperson verified product availability in the warehouse & scheduled my delivery. Less than 24 hours later, delivery has been bumped back twice! To a delay of more than 5 weeks. Unacceptable. Do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We are aware of how disappointing a postponed delivery might be. We'd love to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating within 3 weeks. Replacement dryer due tomorrow. Hopefully Quality Control on the replacement will have been better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, SherryR.
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you had an issue with your dryer not heating, which resulted in you having a replacement dryer. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille