Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Not great, wouldn't reccomend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be MORE disappointed and dissatisfied with this dryer. We bought this dryer because our previous dryer couldn't dry clothes and had to be run, multiple times and that dryer was over 10 years old and much smaller.. well SAME with this dryer. Clothes come out still wet, after multiple times running. Had the vent cleaned out recently, so it's not that. The sensor drying on this, well we can't even use it. Tried to use it in the beginning... and clothes would come out still wet, with wet spots, very wrinkled - can't even wear them. Have tried using softener and dryer sheets and still nothing. The sensor is just bad and even if you move the clothes around and put it back in, well, it goes off in a minute and clothes are still wet. The timed dry, have to run it for a least twice and half the time I have the dryer half empty. If I could return this I would, I couldn't be anymore unhappy with this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewB, having a reliable dryer is essential for keeping clean clothes. Let's get the information you need for the best results after each cycle.
I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video.
Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663445) to help our team pull up your information.
Have a great day.
^Camille
Very loud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer seems very loud when using cycles. But i erall works well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steph,
We're glad the washer works well. Let us help with the noise when using cycles.
Below is a link to troubleshoot a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148148416) to help our team pull up your information when you message us.
Thank you.
-Angelica
Easy use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fuigures out how much time is needed to dry the items in it
I would recommend this to a friendNot really worth the extra cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't heat up very well. No matter the fabric always need to use maximum heat. Not sure if the steam function is actually working since no stram appears on dryer door during steam cycle
No, I would not recommend this to a friendbad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service i have ever dealt with was on hold for over 40 mins and the address wasn't correct never will have anything ever scheduled for ever again ughh
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Washer Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok....limits on cyles.....pretty in my washroom
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Appliances, congratulations on your new Samsung Dryer. We are glad to hear that your washroom looks amazing. Thank you for choosing Samsung and welcome to our growing community. ^Brad
Broke after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers motor needed to be replaced 2 1/2 years into ownership. Of course out of the manufactures warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quinton, we are saddened by the state of your dryer's motor. We want to speak with you directly to understand how you feel about this experience and address any other worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150084237, to help our team locate your information when you message us.
Have a great day.
-John
Dryer died within a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under 1 month after having it, and the motherboard goes bad. Customer service with Samsung sets up a repair session for a week later, then bumps us back a few days, then bumps us back a few days more, then bumps us back a few days more. Allegedly I'm getting it repaired next week but I'm just waiting for my 4th bump back. When the door closes it short-circuits something that then causes a 9C1 code to appear. When the door is open it seems like its fine, but the door can't close. Maybe it'll be fixed, and maybe I won't have to hang dry clothes again, but for a $700-$800 dryer to simply die within a month and to get strung along by customer service, its not fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about your overall experience getting the dryer to work again, AdamR.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Does not last!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer please beware! After 3 years our Samsung dryer from has a huge hole!!! No protection after 1 year :/
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your feelings and would like to help you, PatrickC. We would like to know more details about the huge hole in your dryer so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146628587, to help our team pull up your information when you message us.
Have a great day.
-John
Another Beauty!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Dryer to match the washer, of course! Love it. It's huge and can hold a very large load, so far, it's great.
I would recommend this to a friendCould be better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings aren't user friendly and are limited. Can't change them to what you want. Lint area is always hard to get cleaned off and builds up every time. Like it doesn't go through the tubing to the outdoors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarolmB, thank you for reaching out regarding your dryer. Allow us to help.
We recommend you turn your dryer knob to Cycle Selector for you to be able to choose the dryer cycle you want.
We also suggest that you please check the link in your user manual for the step-by-step guide on cleaning your lint filter. Turn to page 40 for the image of your control panel (3rd image), pages 41 to 46 under the "Operations, Simple steps to start, and "Cycle overview (Standard Cycles, Manual Dry and Steam Cycles")
Manual
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148732860) to help our team pull up your information.
Have a great day.
^Camille
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the large capacity of this dryer, plus it’s quiet and doesn’t heat up the utility room. It’s attractive as well
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is amazing. Dries most loads of laundry in 39 minutes. Large capacity drum, and no noise while running.
I would recommend this to a friendScams
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst machine and the most expensive, they are scamm they told me that this was brand new I called Samsung and this is not a new machine they already change some parts of this machine 1 year before I even purchase this machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeniferH,
Thank you for sharing your experience with us. We understand how concerning it can be to receive a unit that doesn’t meet your expectations, and we’re here and fully willing to help you review the situation with your dryer.
To review your case thoroughly and provide the appropriate support for your unit, please contact us through any of the channels below, and our team will be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151482089) to help our team pull up your information.
Thank you.
^Camille
Nice overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color, the only thing is that you can't change the heating amount on most of the settings if you want lower heat or higher.
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome dryer. I love the roominess. I would definitely recommend to my friends and family.
I would recommend this to a friendExcellent dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large unit, great dryer. This is my second unit just like this. Dries large loads well, easy to clean and operate. Very quiet for its size.
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give this a 3 Starr review because I can't change the heat settings to what I want and it doesn't always dry a load the first time.
No, I would not recommend this to a friendLove it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and quality equipment! You can't go wrong with a Samsung washer and dryer set!
I would recommend this to a friend
Samsung dryer
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It was fine. Had to dry some things twice before they were actually dry, mainly towels and such.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how having a dryer that doesn't dry clothes feels. Let us help you to maximize the drying performance of your dryer.
Below is a link to help you diagnose if your dryer does not heat enough. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Please see page 38 under the "Sort and load," page 46, "Cycle overview (Standard Cycles, DOWNLOADED)," and page 55, "Does not dry."
section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202307/20230703165742912/DC68-04403B-02_IB_DV7000_EN_230703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601697) to help our team pull up your information.
Have a great day.
^Camille