Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
Crappy SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t hooked up properly. It’s nothing and I can’t seem to get someone over here to fix it. I can’t use the steam because they didn’t hook it to my washer in order to have steam you need water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the dryer installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Broke Down after 14 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good for 14 months and then broke down. Drum keeps spinning even after power is shut off. Definitely expect more from a $850 dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MacombMi,
We understand how you feel regarding this dryer. We are here to help you.
We recommend checking the resources below for steps to take when the dryer keeps spinning.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147287241), and it will help our team pull up your information.
^Rodel
Not really worth the extra cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't heat up very well. No matter the fabric always need to use maximum heat. Not sure if the steam function is actually working since no stram appears on dryer door during steam cycle
No, I would not recommend this to a friendFailure at all levels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchase I ever made. I have spent more than I paid for this thing doing laundry at the laundry mat because it keeps breaking down. Everytime it was repaired I was told this is a common problem. Now I am at the end of my warranty best buy nor Samsung will accept a return on a product that is faulty. I will never purchase a Samsung product again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you at any time, IssiacD. We would like to have a direct conversation with you to hear about your experience with your dryer, go over your repair options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151429987 so our team can pull up your information when you message us.
Have a great day.
-John
Washer Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok....limits on cyles.....pretty in my washroom
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Appliances, congratulations on your new Samsung Dryer. We are glad to hear that your washroom looks amazing. Thank you for choosing Samsung and welcome to our growing community. ^Brad
Dyer cycle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice. Dryer get hot quickly but spots before to dryer cycles completes
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tamara,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Not great, wouldn't reccomend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be MORE disappointed and dissatisfied with this dryer. We bought this dryer because our previous dryer couldn't dry clothes and had to be run, multiple times and that dryer was over 10 years old and much smaller.. well SAME with this dryer. Clothes come out still wet, after multiple times running. Had the vent cleaned out recently, so it's not that. The sensor drying on this, well we can't even use it. Tried to use it in the beginning... and clothes would come out still wet, with wet spots, very wrinkled - can't even wear them. Have tried using softener and dryer sheets and still nothing. The sensor is just bad and even if you move the clothes around and put it back in, well, it goes off in a minute and clothes are still wet. The timed dry, have to run it for a least twice and half the time I have the dryer half empty. If I could return this I would, I couldn't be anymore unhappy with this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewB, having a reliable dryer is essential for keeping clean clothes. Let's get the information you need for the best results after each cycle.
I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video.
Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663445) to help our team pull up your information.
Have a great day.
^Camille
DO NOT BUY!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had less than a year, heating element went out twice, customer service is horrible to deal with! Its under warranty still but they have no one close that works on Samsungs therefore I had to wait for another call multiple days, stating that they would have to give a refund or replacement and it could take up to 8 weeks. 8 WEEKS without a dryer is crazy and inexcusable. I would never buy this product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AbbieA, we understand your frustration regarding the heating element not working, the lack of available service technicians in your area, your customer experience over the phone, and the delay in receiving a refund or replacement. We want to speak with you directly to provide support and discuss the options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150288633) to help our team pull up your information.
Have a great day.
^Camille
Very loud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer seems very loud when using cycles. But i erall works well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steph,
We're glad the washer works well. Let us help with the noise when using cycles.
Below is a link to troubleshoot a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148148416) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Capacity
Another Beauty!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Dryer to match the washer, of course! Love it. It's huge and can hold a very large load, so far, it's great.
I would recommend this to a friend Does not last!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer please beware! After 3 years our Samsung dryer from has a huge hole!!! No protection after 1 year :/
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your feelings and would like to help you, PatrickC. We would like to know more details about the huge hole in your dryer so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146628587, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer died within a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under 1 month after having it, and the motherboard goes bad. Customer service with Samsung sets up a repair session for a week later, then bumps us back a few days, then bumps us back a few days more, then bumps us back a few days more. Allegedly I'm getting it repaired next week but I'm just waiting for my 4th bump back. When the door closes it short-circuits something that then causes a 9C1 code to appear. When the door is open it seems like its fine, but the door can't close. Maybe it'll be fixed, and maybe I won't have to hang dry clothes again, but for a $700-$800 dryer to simply die within a month and to get strung along by customer service, its not fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about your overall experience getting the dryer to work again, AdamR.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Noise level
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the large capacity of this dryer, plus it’s quiet and doesn’t heat up the utility room. It’s attractive as well
I would recommend this to a friend bad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service i have ever dealt with was on hold for over 40 mins and the address wasn't correct never will have anything ever scheduled for ever again ughh
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Pros mentioned:Noise level
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is amazing. Dries most loads of laundry in 39 minutes. Large capacity drum, and no noise while running.
I would recommend this to a friend Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome dryer. I love the roominess. I would definitely recommend to my friends and family.
I would recommend this to a friendBroke after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers motor needed to be replaced 2 1/2 years into ownership. Of course out of the manufactures warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quinton, we are saddened by the state of your dryer's motor. We want to speak with you directly to understand how you feel about this experience and address any other worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150084237, to help our team locate your information when you message us.
Have a great day.
-John
Could be better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings aren't user friendly and are limited. Can't change them to what you want. Lint area is always hard to get cleaned off and builds up every time. Like it doesn't go through the tubing to the outdoors.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarolmB, thank you for reaching out regarding your dryer. Allow us to help.
We recommend you turn your dryer knob to Cycle Selector for you to be able to choose the dryer cycle you want.
We also suggest that you please check the link in your user manual for the step-by-step guide on cleaning your lint filter. Turn to page 40 for the image of your control panel (3rd image), pages 41 to 46 under the "Operations, Simple steps to start, and "Cycle overview (Standard Cycles, Manual Dry and Steam Cycles")
Manual
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148732860) to help our team pull up your information.
Have a great day.
^Camille
Nice overall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color, the only thing is that you can't change the heating amount on most of the settings if you want lower heat or higher.
I would recommend this to a friendLove it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and quality equipment! You can't go wrong with a Samsung washer and dryer set!
I would recommend this to a friend