Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give this a 3 Starr review because I can't change the heat settings to what I want and it doesn't always dry a load the first time.
No, I would not recommend this to a friendBest dryer I’ve ever used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has multiple programs that are designed to dry your clothes perfectly. Loved the design
I would recommend this to a friend
Samsung dryer
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It was fine. Had to dry some things twice before they were actually dry, mainly towels and such.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how having a dryer that doesn't dry clothes feels. Let us help you to maximize the drying performance of your dryer.
Below is a link to help you diagnose if your dryer does not heat enough. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Please see page 38 under the "Sort and load," page 46, "Cycle overview (Standard Cycles, DOWNLOADED)," and page 55, "Does not dry."
section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202307/20230703165742912/DC68-04403B-02_IB_DV7000_EN_230703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601697) to help our team pull up your information.
Have a great day.
^Camille
Ok dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer just takes long to dry and seems i have to put it on timed dry instead of normal etc because it wont dry will still come out damp
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BridgetZ,
Let us assist you with your dryer.
Below are steps to help you improve your drying experience. Please follow each step, watch the full video, and click the hyperlinks for assistance.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899243 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Capacity, Drying performance, Noise level
First Samsung Appliance - Extremely Impressed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Samsung appliance, and I have to say that I’m very impressed. The 7.4 cu. ft. capacity is perfect for our household, and it handles large loads with ease. Clothes come out evenly dried, soft, and fresh every time. The Steam Sanitize feature is a standout. It gives added peace of mind, especially for towels and bedding. The dryer runs quietly, looks sleek in black, and feels very well built. The controls are intuitive and easy to use. Overall, this has been an awesome purchase. If this is your first Samsung like it was for me, I think you’ll be pleasantly surprised. Highly recommend!
I would recommend this to a friend ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but I have to start the dryer multiple times to get the clothes to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened that you had to go through this experience with your dryer. Allow us to extend our assistance and get you the help you need, RoxT.
To rectify the dryer's drying ability, we recommend following the troubleshooting link below. For further help, kindly watch the YouTube video.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147155214, to help our team pull up your information.
Have a great day!
^Chrystel
Great dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. The large size helps stay on top of laundry for our family of 6
I would recommend this to a friendSamsung dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying took along time. Didn't like the lint screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonM,
We understand how you feel about your dryer. Let us extend our help by providing the details that you need.
Please see the link below for assistance with your dryer, which takes time to complete a cycle. Click on the embedded text and watch the entire video.
Dryer cycle takes too long
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147508381) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this dryer for a little over a year and the insides have started to burn up its not the vent inside the dryer constantly smells its burning and we have stopped using.
No, I would not recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy on how long to dry load of clothes have to start up many times to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We care about your dryer's betterment. Let's help you out.
Click the links and hyperlinks and watch the instructional video for tips if your dryer takes too long to dry and has to restart the cycle multiple times.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147025351, to help our team pull up your information when you message us.
Have a great day.
-John
Smart settings are very Dumb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not entirely sure what most of the setting on this dryer are for but they are not for drying clothes. All of the specialty settings leave clothes VERY wet and the settings are not adjustable. Running a load on delicates twice wont dry them twice... no the machine senses they have been partially dries and just shuts off without any notifications or sounds to indicate it turned itself off for NO REASON. If youre looking for wifi connectivity and aesthetics then this may be for you but the actual drying is a headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there oppositesleeper, I want to congratulate you on your new Samsung Dryer and I understand you have some concerns with your clothes not coming out dry. I would like to give a helpful guide to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963471. We are happy to welcome you to our Samsung family. ^Brad
- Pros mentioned:Noise level
Samsung Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dryer!! It's very quiet and you don't even know it's on!
I would recommend this to a friend Kinda disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a gas version of this dryer. This electric model doesn't dry as well. In fact, it often leaves clothes slightly damp even after we've kicked up the dry settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anuncio, we are sorry to hear about the issues that you are having with your dryer. This is not the experience we expect for our customer's and we would like to get this resolved as best as we can. Here is a link to a troubleshooting that may help with your concern on your dryer (https://bit.ly/34t6B0V). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144052335) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Scams
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst machine and the most expensive, they are scamm they told me that this was brand new I called Samsung and this is not a new machine they already change some parts of this machine 1 year before I even purchase this machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeniferH,
Thank you for sharing your experience with us. We understand how concerning it can be to receive a unit that doesn’t meet your expectations, and we’re here and fully willing to help you review the situation with your dryer.
To review your case thoroughly and provide the appropriate support for your unit, please contact us through any of the channels below, and our team will be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151482089) to help our team pull up your information.
Thank you.
^Camille
Great dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Looks nice, lots of features. Dries really well
I would recommend this to a friend- Pros mentioned:Overall performance
Happy with our purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Happy to have a good Dryer after ours broke after many years
I would recommend this to a friend Samsung dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dryer. However, I continue to have issues with water is retaining.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Deya,
We are glad to know that you love the Samsung dryer, and we know how it feels to have a dryer that doesn't drain as expected. We are here to help you.
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146831627, which will help our team pull up your information.
^Rainly
Motor Broke
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything worked fine, until it didn’t. The motor quit working after a year and a half. The repairman said this has been an ongoing issue. The motor is on backorder anywhere from 6 weeks to 6 months out. Cost is almost equal to a new dryer, so we switched to a Whirlpool.
No, I would not recommend this to a friendDo Not Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever! Clothes smell like wet dog. Total tech and Samsung warranty no help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how it feels to have unpleasant clothes. Let us help.
Here is a link with troubleshooting steps when the dryer smells. Select the one you smell on your clothes for the recommended actions.
Samsung dryer smokes or smells:
https://www.samsung.com/us/support/troubleshooting/TSG01000971/
You may also check page 55 of the user manual for other suggested actions when clothes have an odor.
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149425262) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had so many issues with our dryer and before the first year was even up we had to have someone out to repair it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to be of service, Tara. We'd like to speak to you directly and get more information about your unit for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348693, to help our team pull up your information.
Have a great day!
^Chrystel