Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
Returning this item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unusual noise and smell open box bought in outlet last week
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this dryer. We are here to assist you.
We recommend checking the resources below for steps to take when the dryer is making an unusual noise. Please watch the video and kindly click on the embedded words for more details.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150209241), and it will help our team pull up your information.
^Rodel
Worst dryer I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I either don’t know how to use this thing or it’s the worst dryer I’ve ever owned. Use any setting on the left and the dryer always quits way to soon and the close are still wet. Use the settings on the right and similar results. Only success is to use “times dry” with a max one 1 hour and then I have to add another 30 minutes and then normally they will be dry but not always. Like this right after delivery. Is this dryer really this terrible? Not efficient at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there darrenmcnew, I understand how frustrating it can be when your new Samsung Dryer is not performing properly. I would like to offer some assistance to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have any additional questions, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934855. We thank you for choosing Samsung in your home. ^Brad
- Pros mentioned:Overall performance
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted and needed! Absolute love it!
I would recommend this to a friend Tent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dryer but it has a dent on the side ):! Really wish they could swap it for one without a dent.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, MariaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
New Dryers are Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my dryer of 25 years. This doesn't dry clothes fully. I have to always run it at least twice. I also hate the cool down function. I adored taking my clothes out hot. This dryer doesn't allow it. I thought these new expensive appliances would be better. They can NOT hold a candle to the GE and Whirlpools of yester year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you improve the drying performance of your dryer.
Here are steps to help you dry your clothes. Please watch the video and click on the hyperlinks for additional help.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Here is the list of the dryer cycle. We recommend reading each section below and clicking on the hyperlinks to help you choose the proper cycle.
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145913290 to help our team pull up your information.
Have a great day.
^Aloe
LOVE/LIKE Relatonship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my dryer and love the color. I am mad that I am a loyal customer for years and they would not let me price match my set.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144602620
Leo
Wrong dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I cannot add a star because the dryer that I wanted was not stackable on a pedestal, where the description did not specify if it could be stackable on a pedestal or not
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your dryer that is not compatible with a pedestal. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147867473) to help our team pull up your information when you message us.
Thank you.
-Ricardo
No practical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to understand No precise setting No enough water level , have to use app
No, I would not recommend this to a friendNot as good as I thought it would be
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work like I thought it would. Have to use timed dry to get everything dry. All the other settings seem to leave the clothes damp, not all of them but most of them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terry,
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147989342) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Used to be 4 star now not so much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great except for its auto sensing dry feature always left clothes damp. And now less than 2 years after purchase it’s giving me a heating core error. That sucks when these things cost so much these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan J,
We know how essential it is to have a dryer in our home. We'd love to help you.
I have shared a link below for the steps if the clothes are not dry after using the Samsung dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check the link below for the steps if the dryer has an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462980, which will help our team pull up your information.
^Rainly
- Pros mentioned:Overall performance
Washer and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear, the Samsung washer and dryer set I purchased works fine and I am happy with them; however, the delivery and install from BB was a nightmare.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you informing us about this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Dryer purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer but came with scratches on the top of it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Presets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The presets dont dry very well and end before the cycle is done.
No, I would not recommend this to a friendCouldn't ask for better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully as all my Samsung products do. Being Wi-Fi connected saves my walking time from going back and forth from the laundry room to check to see if the laundry is dry or not. It usually dries in less time than it states so it saves on electricity also. Great products!
I would recommend this to a friendSamsung - 7.4 Cu. Ft. Smart Electric Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Black , Belt came off in 2 weeks, Seems good until it fails totally
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how essential a reliable dryer is at home. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151792604) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Not so good at drying towels and blankets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't do so well if you want to dry a blanket or even towels they are always a tad damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mojjo,
We appreciate you informing us that your Samsung dryer does not dry blankets or towels well. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, below is a link to a guide to learning the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868098) to help our team pull up your information.
Thank you!
-Angelica
Samsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good!!! Bought the dryer 11 months ago and had nothing but problems. Around 8 months ago the dryer would keep tumbling when you closed the door even if it was off and I had to unplug it. Called the service tech and they told me no one where I lived could service it. They told that they had a repairman that would come from out of town and fix it. Never heard from anyone and kept trying to call back and all i got was the run around. I plugged the dryer in snd it worked for a while and then do the same thing all over again!!! Very disappointed :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobby,
It’s understandable to feel let down by the situation. Let us help you overcome this.
I have shared a Samsung link below to help with your experience.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147345646 to help our team pull up your information.
Leo
Breakdown Repair delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer completely died after only using it for 10 loads and the lid was locked and I couldn’t get my wet towels out. Dealing with the delays of getting the repair has been very frustrating. Has been 20 days since placing the repair request order and the repair technician is finally coming today. Hopefully I will be able to wash my clothes in my own home after today rather than lugging everything to and from another house to get them done!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988747) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Installation
Terrible installers especially if you get the stea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people had no idea what they were doing and couldn’t install it. I waited 2 whole days for them to come. The worst service people who told me that after I paid for installation I should call a plumber. Returning it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicL,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you will return the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it works just maybe an easier way to switch times on the machine.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to know that you like how your Samsung dryer works, MiriamF!
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica