Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Worst dryer I’ve owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I either don’t know how to use this thing or it’s the worst dryer I’ve ever owned. Use any setting on the left and the dryer always quits way to soon and the close are still wet. Use the settings on the right and similar results. Only success is to use “times dry” with a max one 1 hour and then I have to add another 30 minutes and then normally they will be dry but not always. Like this right after delivery. Is this dryer really this terrible? Not efficient at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there darrenmcnew, I understand how frustrating it can be when your new Samsung Dryer is not performing properly. I would like to offer some assistance to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have any additional questions, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934855. We thank you for choosing Samsung in your home. ^Brad
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted and needed! Absolute love it!
I would recommend this to a friendTent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dryer but it has a dent on the side ):! Really wish they could swap it for one without a dent.
I would recommend this to a friendBrand response from Samsung
Posted .Congratulations on your new dryer, MariaS.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
New Dryers are Subpar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really miss my dryer of 25 years. This doesn't dry clothes fully. I have to always run it at least twice. I also hate the cool down function. I adored taking my clothes out hot. This dryer doesn't allow it. I thought these new expensive appliances would be better. They can NOT hold a candle to the GE and Whirlpools of yester year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us help you improve the drying performance of your dryer.
Here are steps to help you dry your clothes. Please watch the video and click on the hyperlinks for additional help.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Here is the list of the dryer cycle. We recommend reading each section below and clicking on the hyperlinks to help you choose the proper cycle.
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145913290 to help our team pull up your information.
Have a great day.
^Aloe
Used to be 4 star now not so much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great except for its auto sensing dry feature always left clothes damp. And now less than 2 years after purchase it’s giving me a heating core error. That sucks when these things cost so much these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jonathan J,
We know how essential it is to have a dryer in our home. We'd love to help you.
I have shared a link below for the steps if the clothes are not dry after using the Samsung dryer. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check the link below for the steps if the dryer has an error code.
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147462980, which will help our team pull up your information.
^Rainly
LOVE/LIKE Relatonship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my dryer and love the color. I am mad that I am a loyal customer for years and they would not let me price match my set.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144602620
Leo
Washer and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear, the Samsung washer and dryer set I purchased works fine and I am happy with them; however, the delivery and install from BB was a nightmare.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you informing us about this. To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
No practical
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to understand No precise setting No enough water level , have to use app
No, I would not recommend this to a friendDryer purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dryer but came with scratches on the top of it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Presets
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The presets dont dry very well and end before the cycle is done.
No, I would not recommend this to a friendBreakdown Repair delays
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer completely died after only using it for 10 loads and the lid was locked and I couldn’t get my wet towels out. Dealing with the delays of getting the repair has been very frustrating. Has been 20 days since placing the repair request order and the repair technician is finally coming today. Hopefully I will be able to wash my clothes in my own home after today rather than lugging everything to and from another house to get them done!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147988747) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer waste of money was good for 1yr would dry my clothes and keep over heating cleaned the vents but still the same waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eddy,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151355286) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Couldn't ask for better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully as all my Samsung products do. Being Wi-Fi connected saves my walking time from going back and forth from the laundry room to check to see if the laundry is dry or not. It usually dries in less time than it states so it saves on electricity also. Great products!
I would recommend this to a friendSamsung dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good!!! Bought the dryer 11 months ago and had nothing but problems. Around 8 months ago the dryer would keep tumbling when you closed the door even if it was off and I had to unplug it. Called the service tech and they told me no one where I lived could service it. They told that they had a repairman that would come from out of town and fix it. Never heard from anyone and kept trying to call back and all i got was the run around. I plugged the dryer in snd it worked for a while and then do the same thing all over again!!! Very disappointed :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobby,
It’s understandable to feel let down by the situation. Let us help you overcome this.
I have shared a Samsung link below to help with your experience.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147345646 to help our team pull up your information.
Leo
Hate dryer and washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the feature of sensing when my clothes are dry. If I don’t use the app for time dry my clothes won’t completely dry. I had to learn the hard way, leaving my clothes in the dryer overnight only to find out that they gotten mildewed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is to have a dryer that is not drying, LoveT. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, error code guide, running a vent blockage test, and cleaning the dryer. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of the Samsung dryer to get the best results.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150155051 to help our team pull up your information when you message us.
Thank you.
-Angelica
Not so good at drying towels and blankets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't do so well if you want to dry a blanket or even towels they are always a tad damp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mojjo,
We appreciate you informing us that your Samsung dryer does not dry blankets or towels well. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
For reference, below is a link to a guide to learning the best laundry load size for your Samsung washer and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868098) to help our team pull up your information.
Thank you!
-Angelica
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is the absolute worst. I got my first unit and the drying times were outrageous, 3 hours for a load of towels, 2 hours for clothing. Best Buy exchanged the unit for another, same result. Buy anything else this dryer is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your dryer combo set always functions at its best, Dan1923. Let's help you.
We recommend following the resources below to rectify your dryer's drying performance. Please browse the hyperlink and watch the embedded video (See hyperlink "clean the lint filter") for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149978912, to help our team locate your information when you message us.
Have a great day.
-John
Terrible installers especially if you get the stea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation people had no idea what they were doing and couldn’t install it. I waited 2 whole days for them to come. The worst service people who told me that after I paid for installation I should call a plumber. Returning it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicL,
Thank you for choosing Samsung for your Appliance needs. We are saddened that you will return the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it works just maybe an easier way to switch times on the machine.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to know that you like how your Samsung dryer works, MiriamF!
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Do Not Waste Your Money and Time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn’t dry properly. It has a sensor dry and stops drying when its senses your clothes are dry. But don’t be fooled. If you put a quilt in there and it gets wrapped up in a ball it’ll stop drying and when you take it out and unroll it it’s still wet and you have to constant keep untangling it and starting drying over again. Not to mention the the terrible dryer sound everytime the load finishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer in your home, Mercy. Let's get this taken care of.
Please refer to the resources below to rectify your dryer's concerns. Please click the links and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
For details on how to improve the efficiency of the performance of your dryer, untangle items before inserting them into the dryer; see pages 37 and 42 of the dryer's manual. And how to turn on or off the melody of the cycle completion, turn to page 51 :
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615402, to help our team pull up your information when you message us.
Have a great day.
-John